Vape At Door UK Reviews 

637
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive prices, the wide product selection, and the consistently speedy shipping times provided by the team. Consumers also appreciate the exceptionally helpful customer service, noting that all orders are always well packaged and very easy to place online. Some reviewers were not happy with occasional delivery delays, pointing out that parcels sometimes take longer than expected or fail to arrive on time despite paying extra for expedited shipping. A few people also mentioned occasionally receiving incorrect items or experiencing frustrating issues with missing products from their recent online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of fantastic vapes with... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive promptly and... See more

Order

Reviewers highlight positive aspects of ordering, noting speedy deliveries, competitive prices, and great... See more

Service

Customers report extremely positive experiences with the service, praising fast and reliable delivery.... See more

Price

Consumers find price to be positive and consistently report great value and competitive pricing across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... See more

Rated 5 out of 5 stars

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... See more

Rated 5 out of 5 stars

Been ordering from vape at door for a while now. Always packaged well and fast Shipping. Usually stick to the same one's as i only like certain flavours. Had an issue with a previous order but... See more

Rated 5 out of 5 stars

This company are fantastic!!! I had a few problems with some pods I brought and without hesitation they sent me 4 new boxes out of their own pocket to make up for a manufacture problem. Customer servi... See more


Company details

  1. Vaporizer Store

Written by the company

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

637 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(637)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Angel 20000

I’ve used Vape at Door, for a while, always been helpful, would fully recommend this company for service, help ( from Dan ) and quality of new products

23 June 2025
Unprompted review
Rated 3 out of 5 stars

Ordered 2 items but only received one

Ordered 2 items but only received one

21 June 2025
Unprompted review
Vape At Door UK logo

Reply from Vape At Door UK

Hi Ismael,

I hope you're doing well. Dan here from Vape At Door UK.

Thank you for taking the time to leave a review. I’m really sorry to hear about the issue you experienced. Could you please share your order number with me so I can look into this for you and get it sorted as soon as possible?

Kind regards,
Dan

Rated 5 out of 5 stars

10/10, absolutely great!

Order from here a lot. Delivery is always so fast and products are great, and cheaper than in other shops. Customer service is fantastic, got in contact with me straight away to tell a couple of profits weren’t available and offered me different products which were almost identical. Fantastic!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely speedy fast delivery

Absolutely speedy fast delivery, I am more than happy with my purchase, exceptionally cheap compared to others. My daughter told me about vape at door and I haven’t looked back. I will be ordering all my vapes from here in future. Thankyou for a great service.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company and brilliant…

Excellent company and brilliant customer service. Something I ordered was not in stock so they got rid in touch with me immediately to ask what I wanted to do instead of just putting something else in there that might not have been suitable.

They confirmed that they had dispatched it and it came really quickly and I was able to track it too.

I have used them many times now and have never been let down.

The website is one of the best ones to navigate and I like that they have honest customer reviews on there.

Such a nice and friendly company to deal with. Thanks everyone at Vape At Door.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, always delivered in 2 days. The Hayati 15000 puffs are so mild and last 2 weeks. Don't use anyone else for our Vapes now

2 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Was using somewhere else until I found vape at door and seen they were offering better deals. Had a few orders now 10+ vapes a time and they’ve been brilliant. Always correct, and quick to post. They’ve got a great selection and the best prices. Wont go anywhere else!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Fast, and Top-Quality Service!

Absolutely fantastic service from Vape at Door! Super quick delivery, great selection of quality products, and unbeatable prices. Customer service is friendly and responsive, making the whole experience smooth and enjoyable. Highly recommended for anyone looking for a reliable and convenient vaping solution!

22 May 2025
Unprompted review

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