Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... See more
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Review summary
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Reviews shaping this summary
I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
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This has to be the worst vape shop I’ve…
This has to be the worst vape shop I’ve ever ordered from 0 customer service they don’t respond to email's or the phone and they don’t deliver what you order do not order or buy anything from this company
30 April 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
I bought something here 50 pounds
I bought something here 50 pounds. Customs say the documents were not correct and sent it back. This Site only refund 20 pounds . Avoid them if not in the say country.
4 March 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Absent customer service
They advertise 24/7 customer service yet after receiving only half of an order they can’t respond to emails and their phone just rings out. Never had to deal with their customer service team before and thank goodness for that cause they’re obviously terrible at their job. After this gets resolved think I’ll shop elsewhere
21 February 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
very good customer service and reliable…
very good customer service and reliable delivery & products
30 January 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Elf prefilled pods
Ordered Elf prefilled pods but are unboxed so can't check expiry date they taste vile and don't look like or taste like the genuine Elf pods NOT IMPRESSED
would not recommend these items
Awaiting reply to my message to vape 360 will update ASAP
18 January 2025
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
excellent customer service royal mail…
excellent customer service royal mail had lost my parcel i called vape360 and spoke to john and he sorted it within the hour absolutely excellent
14 January 2025
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
No expiry dates or full packaging
Ordered elf bar pods, they arrived not in their outer packaging. Tried a couple of the pods and they don’t taste normal but I can’t check the dates due to not having the boxes. They also sent me less than I ordered- 11/12 sent. (I have contacted them regarding this and will happily update if this was a one-off or is resolved)
On the website it implies 7 day dispatch in the banner but on a side tab it says dispatch Monday-Friday.
EDIT 03-01-25: They have accepted my request for a refund and say it is usual for them to not provide outer packaging to rescue shipping costs.
10 December 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Ordered elfra pods
Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
24 November 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Good company!
I have used this company many times, good quality products, fast delivery and always very helpful. Recommend to all.
25 November 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Waranty is a scam
I bought Smok Vape Mod, after couple of weeks mog stopped working at all. I contact shop for waranty support. They said that i should find some local shop myself and that maybe they fix it. After i asked what about my waranty they said its only for UK. Ive been just scammed.
14 November 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Recommended Company
The mark of a great company is one that quickly acts when things go wrong. Replaced a faulty product in record time. I highly recommend this company for price and service
1 November 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
A highly recommended company.
I'm an OAP and can be extremely critical when it comes down to companies I use when purchasing goods on line. However, I feel that I have to make people aware that this particular company is outstanding in many important areas - for this they have gained my total respect.
Their customer service is exceptional, their prices are amazing and they offer free, lightening delivery with just a £5.00 min. spend - a welcome and refreshing change!
I have no hesitation in recommending this company as being first class all round. Well Done!
31 October 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Vape 360 Review.
Have been using Vape 360 for 1yr+. Prices and deals are extremely competitive. THE BIGGEST DRAW IS NO POSTAGE CHARGES, (NO £ LIMIT), unless you want your stuff yesterday!! They are a small UK company with amazing Customer Service. I would recommend without hesitation.
14 October 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Fab family run company
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and explained what had happened. They couldn’t do enough to rectify the issue, would deal with Royal Mail themselves (saving me another call to them) and also resent both my orders by 24hr delivery, which was received. Amazing customer service and very friendly staff. Can’t fault this company at all.
8 October 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Always great customer service
Always great customer service. Highly recommend
15 August 2024
Unprompted review
Reply from Vape 360 Uk
Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.
Team Vape 360
Stay well clear of this company
Stay well clear of this company. Send wrong orders, multiple mistakes and then lie to try and cover there self. Just read the other reviews on here
15 August 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Seems dodgy
Seems dodgy. Ordered elfra pods, they arrived not in their boxes/packaging. Tried a couple of the pods and they don’t work properly. They also sent me less than I ordered. Do not recommend!
5 August 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
Vape 360 Scam Alert
Scam Alert. Ordered vape and wasnt delivered for 2 weeks. I told them 10 times that I dont want a replacement yet they sent me a package and now expecting me to return me when I havent even received it. They keep annoying me with emails everyday. Absolute scammers. Please do not order from this site, save yourself.
2 August 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
OK company until you have a problem with your purchase
I've used Vape360 quite a few times and never had a problem...until something went wrong.
I bought a new Smok Species from Vape360 and everything was fine.
Around 4 weeks after the purchase I was using it as normal, it put it down after a vape then when I next picked it up it was not working and had a white screen. I tried everything to get it working but it was faulty.
I sent an email to Vape360 telling them the vape had just packed in working after 4 weeks of regular use and their response was "Sorry this order is now outside of the return period, try changing the batteries and good luck with it"
I responded by explaining again what had happened and that the vape must be faulty as it broke so quickly without anything out of the ordinary happening to it...but they have ignored me ever since. Its been a month now and I've heard nothing from them.
So ive had to buy yet another vape from somewhere else.
I will NOT be using Vape360 ever again
20 June 2024
Unprompted review
Reply from Vape 360 Uk
We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.
Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.
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