Vaonis Reviews 

Vaonis handled my refund after a return of my order without any hassle.

Prompt responses and thorough instructions.

The repair to the charge socket was done quickly and I received the telescope back within 2 weeks of sending it off.

Very quick response and communication with me. Really impressed the repair costs were very low considering the fact I had no other choice than repair my Stellina. Well done.

The Vaonis team is very responsive and helpful. My Vespera telescope needed repair under warranty. I was given all instructions and documentation for returning the instrument to France (from the USA) at no cost to me. Vaonis is a quality organization that stands behind its products. The people there are dedicated to finding a solution to any problem and give excellent care to customers.

I submitted a request for information on getting a stretchy dust cover for my second-hand Vespera, but was told the company did not sell these. It took nearly a week for a response, so I wouldn't call that timely but was glad to receive a response to my inquiry.

Your customer service is excellent. I purchased a Vespera Pro and subsequently returned it. In hindsight, I should have bought a Vespera 2. I may do that sometime in the future. I would suggest you have the option of saving images in (png) as those are better than JPEGs for those of us who won't be doing extensive post processing on a computer.

Responded immediately to my questions.

I recently bought a Vaonis Vespera Pro and had a minor problem. The technical support team responded almost immediately to my email, answered my questions and sorted the issue. They could not have been more helpful.
I have been hugely impressed with the Vespera which has far exceeded my expectations. If you are looking for a fuss free way into astro imaging it is hard to beat.

From the beginning of the support request, the best support was given.
All problems encountered with the equipment and assistance after transportation were handled in the best possible way and very quickly.

I've had some technical issue with my Vespera II recently. Vaonis Customer Support gave me full help in solving the issue. Agnès Dailly, who is the competent support manager, gave me all the possible instructions in order to sort out the problem, even she asked to send the telescope to them in order to check and fix. I've sent the telescope (from Italy to France) at the beginning of August and received it back after 10 days, fully working. Everything was done at no cost due to the guaranty that still cover my Vespera II.
This was not the first time I've requested support from Vaonis, usually in order to have some operational instructions on using Vespera, sometime in order to suggest improvements. Always Ms. Dailly has responded immediately and effectively to all my emails.
I think that beside the good quality and reliability of the telescope (Vespera II is like this) what you whish from a provider is an excellent customer support, and Vaonis has it: intelligent approach!
For me this is a reason to consider Vaonis a top brand.

I backed the Hestia via Kickstarter. It was funded one year ago. The status says shipped, I have received no notification of shipping details and have not received the product.

It's available in shops all over the world but not available to Kickstarter backers.

Vaonis do not reply to messages and have provided no updates since June 27. The updates that we did receive were complete lies. There are a lot of disgruntled backers who have not received the product. There is no customer service and no product. Pathetic.

Great service culture.
Highly professional staff.

Vaonis has gone above and beyond my expectations for their service regarding repairs on my telescope. When UPS lost my scope they quickly sent me a new replacement telescope. I have been very happy with how the issue was resolved. These little telescopes are fantastic!

Tremendous customer support!! All my questions via email were quickly and professionally answered. A very big Thank You to your support team.

I recently had a fantastic customer service experience with the support team for my Vespera. From start to finish, they were prompt, responsive, and incredibly helpful. They replied to my initial inquiry quickly and addressed all my concerns with professionalism and expertise. Throughout the entire repair process, they kept me well-informed, providing regular updates and ensuring I was always in the loop. Their dedication to customer satisfaction was evident, and I couldn't be happier with the service I received. All under the promised warranty.

I ordered Vespera Pro back when it was first released in 2023 with an announced ship date of May 2024. Because of a production problem of solar filters, my Vespera Pro was held up until the end of June. It was finally shipped without the filter thanks to an attentive Vaonis sales rep. I'm reducing the rating by one star because I still haven't received the Solar Filter yet a month later.

Vaonis personnel are very quick to respond and very helpful

Excellent from start to finish fast turnaround

Also ordered a Hestia after backing the Vespera. Terrible updates from the seller. No apologies for the 7-month delay so far. Awful customer service. They made more than 8 million euros with this campaign, by doing two separate campaigns, and don't care about honouring their first backers.