Very disappointing billing administration and customer service
I am extremely disappointed with my experience with Van Mossel Energy.
I stopped using their charging services at the beginning of July 2026 because my vehicle has been parked and is being returned to Van Mossel Private Lease. Despite clearly informing Van Mossel Energy that I no longer required their services and requesting cancellation of my account, I continue to receive invoices and payment requests.
Over several months I have experienced:
Duplicate and unexplained charges.
Incorrect payment reminders.
Poor communication between departments.
Repeated promises that my issue would be resolved.
A lack of response to emails and phone calls.
Unfortunately, despite speaking with various representatives and raising my concerns multiple times, I am still receiving invoices. I was informed that my cancellation request would be handled, yet I have not received adequate confirmation or a final resolution.
What is most frustrating is the difficulty in reaching people who can actually resolve the issue. Calls are not returned, emails go unanswered, and customer support appears unable or unwilling to take ownership of the matter.
I would like Van Mossel Energy to:
Immediately cancel my account.
Stop sending invoices and payment requests.
Refund any incorrect or duplicate charges.
Confirm in writing that my account has been closed.
Improve their customer service and complaint-handling processes.
If I do not receive a response and written confirmation by 12 August 2026, I will have no choice but to continue escalating this matter and seek a resolution directly with the company at their place in person.
I cannot recommend this service based on my experience.