Vanishing Inc. Magic Reviews 

346
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and prompt customer support team for resolving all inquiries with genuine care and constant attention. Consumers consistently highlight the top quality products and lightning fast shipping options that make every online purchase completely smooth and deeply satisfying. However, some customers also noted experiencing occasional minor issues with receiving incorrect or faulty items initially during their online shopping journey. Nevertheless, buyers deeply appreciate how quickly the dedicated support team steps in to ship replacements and ensure complete customer satisfaction. Many people emphasize that these trustworthy professionals consistently go above and beyond expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items are top-quality and carefully... See more

Customer service

Clients share positive opinions on customer service, highlighting fast, friendly, and reliable support from a... See more

Staff

Users describe positive interactions with staff, highlighting prompt, professional, and genuinely helpful... See more

Service

People report overwhelmingly positive experiences with the service, highlighting exceptional and reliable... See more

Order

Customers had positive experiences with order processes, highlighting quick shipping turnarounds and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son is an aspiring magician and absolutely loves Vanishing Inc. They really take care of their young magicians! The communication and customer support are outstanding! He asked all his relatives an... See more

Rated 5 out of 5 stars

Vanishing Inc has given me unbelievably wonderful service over the years. I genuinely love their service and I love their products. Every interaction I’ve had with them has been filled with kind... See more

Rated 5 out of 5 stars

This company is fantastic! I live in France but I'm originally from the UK. Not only do they provide free shipping but they now avoid me from having to pay extortionate customs fees in France. Plus,... See more

Rated 5 out of 5 stars

I had already purchased from several different magic stores , but this was my very first time purchasing through Vanishing Inc. And I can confidently share with whoever is reading this review that is... See more


Company details

  1. Magic Store

Written by the company

Vanishing Inc. is a new, reliable alternative to the online magic shop. Founders Joshua Jay and Andi Gladwin have collaborated to produce the only magic website that filters out the fodder and presents to you only the magic worth having. Everything on ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

346 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(346)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have several options to choose from…

I have several options to choose from when buying magic online. However, VanishingInc is always my first choice. Their customer service is amazing. Today for example, I submitted a question via email and heard a response within the hour. Jason was very courteous and worked with me to resolve my issue. I would definitely recommend them to a friend.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

I love vanishing inc magic

I love vanishing inc magic. They are top notch! From the products to their customer service, they rock. I highly recommend them.

Today I was helped by Jim who made me feel valued as a customer and went above and beyond even though I didn’t do something the way I was supposed to. People like him make me want to come back again and again.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

I LOVE Vanishing

I LOVE Vanishing. Their customer support is literally the beast of all time. They also carry the best and latest magic products.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

I love Vanishing Inc.

Vanishing Inc. staff always do their best to resolve any issues I may have and also go out of their way to ensure that I have a great customer experience. I love these guys!

12 March 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed with the Flick Wallet…

So disappointed with the Flick Wallet Plus from Vanishing Inc.. The product isn't even finished which for £113 trick is a disgrace.. a poorly shot video, shows scissors and a scalpel being used to cut something! In order to make it work... I want my money back..

6 March 2024
Unprompted review
Vanishing Inc. Magic logo

Reply from Vanishing Inc. Magic

We're so sorry to hear that you were disappointed with this product. Our customer service team were unable to locate an order under your name but if you contact us (wizards@vanishingincmagic.com), they will promptly help solve this issue for you.

In case it's helpful in the future, our support team are available 24/7 and they will always prioritize making sure that you are satisfied with your purchase. After all, we dislike negative reviews as much as I am sure you dislike writing them.

Rated 5 out of 5 stars

Don't overlook the importance of great Customer Service

There are a ton of online magic stores out there and I have visited and bought from many. I keep coming back to Vanishing Inc. and they are my go-to site for everything. The products are top-notch and well-crafted. Those from Josh, Andy and David Regel always come in "gift box" packaging (at least for the things I have purchased. I recently ordered several things and as soon as I hit send I realized I left something in my cart that I wasn't ready to buy yet. I immediately accessed the chat feature on their site and a human being (Jim K) amended my order on the spot.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I had an issue with my most recent order - On contacting them, VI addressed this in a prompt (almost immediate), reasonable, and kind manner ...
In all of my dealings with VI the focus has been on customer satisfaction - and in every case my expectations have been surpassed.
Their standards are set high - and if there is any problem/issue they want make it right.
Simply put - they're good people.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Best in the Business!

Vanishing Inc Magic is the best in the business! Not only do they have phenomenal products, but their customer service is out of this world. I have purchased quite a bit from Vanishing Inc over the years, and it is clear that they screen what they sell to make sure it is top-of-the-line. They also are a small business and take great care of their customers. Recently, there was a little hiccup with my card being charged early for a monthly subscription service, even though I had cancelled the subscription just prior to the renewal date. In response, the VI team was super helpful! They refunded me the full amount and even left part of the subscription active for the new month. To be clear, the subscription service was an EXCELLENT value -- however, I had been laid off from my job that month and needed to cut back expenses. In light of this, the VI team's gracious response was a big relief for me. As usual, I'm so grateful for what they do. 10/10, highly recommend.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Vanishing Inc rose to the occasion

Vanishing Inc rose to the occasion to do everything possible to make my experience with them excellent. Great customer service, great products, and nothing I can say bad at all about them at all. Never had an issue ordering from them and receiving my items well packed and shipped fast. Great company to purchase your magic goods from.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

TOP SERVICE!!!

This company is extremely good!
fast delivery and
the service is incredible!!!
Never experienced a service like Vanisching.inc before...
If you have a question or a problem, they respond very quickly to help you and they will be happy to help you
Sometimes I wonder how they manage to do this over and over again
An example for so many companies!
If you go shopping at Vanisching.inc you will quickly notice that I haven't exaggerated at all

1 February 2024
Unprompted review
Rated 5 out of 5 stars

The Gold standard of the magic industry!

I've been a customer of Vanishing Inc. since the start and I'm always amazed how they can set new standards in both product quality and customer service. Either online or at conventions they are super nice, super fast and always helpful...

7 January 2024
Unprompted review
Rated 5 out of 5 stars

Vanishing Inc. is a wonderful place to make your purchases

Kyle and the fine people of Vanishing Inc. are here to help. They make everything easy. Their website is very simple to navigate. Their products are well organized by type and easily searched either by name or by the magician behind them.
The staff of Vanishing Inc. are easy to talk to and very forthcoming if you should need that little bit of extra help.
I can say only good things about this company. Whether you are brand new to magic, or a long-time professional, this is the place for you!

3 January 2024
Unprompted review

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