Vanirtraining Reviews 8

DO NOT BOOK WITH THIS COMPANY - total scam, take £130 from you, then fail the test because of background noise which wasnt the case at all. Then ask for a further £70 for a resit!
Will complain to CITB

Will not answer the phone or reply to calls
I paid for a CITB re-test, but have received no information
I have lodged a formal complaint with the CITB
DO NOT USE THIS COMPANY, UNLESS YOU ARE HAPPY TO THROW AWAY YOUR MONEY!!!!!!!!

0 star. This company is very unreliable. They don’t respond to calls or emails, and when they do, the information keeps changing. I was promised multiple callbacks from a manager that never happened. Overall, a frustrating and disappointing experience.

These people are thieves, DO NOT DEAL WITH THEM. Charged me 120 pounds for a course I never asked for, and refused all attempts to cancel and refund.

Never answer their phone, they promised me a refund on courses that were accidentally purchased, over two weeks have gone by still not refunded and do not answer the phone. They must have 20 missed calls from me. I have tried 0151 673 1644 and 01204 358 203 and both ring out. Terrie, terrible company avoid at all costs ! I will be contracting trading standards

Complete waste of time and money. My experience with the Level 1 training was unprofessional from start to finish. The course was poorly organised, the instructor seemed uninterested, and the facilities were not fit for purpose. To make matters worse, the communication regarding my results has been non-existent. I would strongly advise anyone looking for their Level 1 Health & Safety to look elsewhere. Avoid at all costs.

I’ve had a very frustrating experience with this company and would not recommend them based on how my exam was handled.

On my first attempt, I was failed due to having tabs open, which I accept. However, during that same test I was also logged out multiple times, which already raised concerns about the stability of their system.

For my second attempt, I made sure to follow all the rules carefully—no tabs open, correct browser, and everything set up properly. Despite this, I was again logged out during the exam, and it was later marked as a failure due to a recording issue.

On top of this, I had to pay for each resit, even though the second failure was clearly due to technical issues outside of my control.

What made things worse was the lack of support. I sent numerous emails that went unanswered and made multiple phone calls, many of which were not picked up. On the occasions I did get through, the staff were not very helpful and just seemed to want to get off the phone when I would call, and I was often told I would receive a callback which never happened, aside from one or two instances.

My internet connection is strong (around 216 Mbps), and I passed all system checks before both exams, so there was no indication the issue was on my end.

After all of this, the company eventually acknowledged that the recording failure was not my fault and I was finally able to get the exam passed—but only after repeated issues, chasing, and unnecessary stress.

Overall, the platform feels unreliable, and the customer service experience was poor. This situation could have been resolved much quicker and more fairly from the start.

If I could give 0 stars I would.

DO NOT BOOK AN ECOURSE FROM CITB APPROVED TEST CENTRE ONLINE.

You end up having to deal with Vanir training who owns CITB approved test centre.

I was promised same day results for a online exam. That never happened. I was then told 4 working days. That never happened either.

No one answers the phone it just rings and rings. On the rare occasion someone answers one of the many numbers they have listed they tell you someone will call you back. That doesn’t ever happen.

Emails don’t get responded to.

This company is a complete scam.