Van Poelgeest MINI Reviews 38

Was a problem with delivery … product was damaged , sealed , i was disappointed … but after a short period i get an email , i received a new product but also excuses from the team … for this situation. Everything can happen, we are humans… Thank you so much for clarifying and all the efforts to see a customer happy no matter is the cost . I appreciate ! Thank you!

When you choose a premium car like BMW, you expect quality, reliability, and professional service. Unfortunately, my experience with this dealer in Amstelveen has been the complete opposite.

The service was consistently unprofessional, slow, and at times even arrogant.

A simple sunroof leak took around a month to fix. Later, after my radar unit was stolen, I had to wait three weeks for a €4,400 repair (covered by insurance, thankfully).

The most frustrating experience was with my brakes. At just 32,000 km and still under warranty, I experienced vibrations. Their “solution” was to replace brake discs and pads for €1,900. I refused, drove on the highway, applied firm braking—and resolved the issue myself within 20 minutes, at zero cost.

It felt like the focus was on charging for unnecessary work rather than actually solving problems.

When I asked for an explanation, I received unpleasant (to say the least) emails blaming me, with no apology, no data, and no technical justification.

I strongly recommend thinking twice before choosing this dealer.

excellent service when purchasing our new Mini Countryman. Kind staff, polite and knowledgeable

A problem occurred with my car and I asked Van Poelgeest in Amsterdam for help. Staff at the service counter were very arrogant and unhelpful beyond belief. The operative did not show any interest in my problem.
I will never visit them again.

I recently had an extremely unpleasant experience at Van Poelgeest BMW, marked by unprofessional and arrogant service. Unfortunately, this is not the first negative encounter I’ve had at one of their locations. The concerns raised by others in online reviews are entirely justified. Staff members behave as though customers are an inconvenience, showing no willingness to assist. Even when they initially claim they can help, they later retract their statements, saying it’s not their responsibility. The behavior is often rude and confrontational, as if they are deliberately trying to provoke frustration.

I have been driving BMWs for nearly 20 years and have always serviced my vehicles exclusively at authorized dealerships. I am also a member of the BMW Privileges program. However, after a series of disappointing experiences with BMW dealers—where it often feels like they don’t want your business—I am left deeply disillusioned.

Approximately three weeks ago, I contacted Van Poelgeest BMW to request repairs after my vehicle was rear-ended. I received no response. When I followed up, a polite representative apologized and assured me I could visit at any time for a damage assessment without an appointment. I asked if I could send photos and a description of the damage for a preliminary estimate, but this was not allowed. I then asked if I could have the car delivered by trailer so they could handle everything directly—again, not possible. I was told I had to appear in person, but that the assessment would be done on the spot.

The next day, I called again to confirm my visit and ensure they had time to assist me, as taking time off work is costly. I was once again assured that the assessment would take no more than 30 minutes.

Upon arrival—after driving 80 kilometers—I was directed to the service department, where I was met by an older gentleman who dismissively told me they don’t handle such matters and that I should have called first. I explained that I had called three times, including that very morning, and was explicitly told to come in person. He then said he could take photos and send them to a partner to schedule a follow-up appointment.

Another staff member joined the conversation and, in an even more arrogant tone, claimed that it was “the receptionist” who had given me that information, not them. When I expressed my frustration—without raising my voice—I was accused of shouting. The second staff member then said, “Wat lul je gozer,” a vulgar and completely unacceptable remark. One of them walked away, and the other told me to go to a different garage and began listing addresses. However, my insurance only recognizes Van Poelgeest Heemstede as an authorized repair center.

It is deeply disappointing that BMW, once known for its premium service, now offers such poor customer care. This experience has made it clear that even when I find a vehicle I like at your dealership, I would rather purchase elsewhere to avoid the stress of dealing with your staff.

Dear Lars, before you claim that this is not how you treat customers, please ensure that it truly isn’t. This is not an isolated incident. The consistently low quality of service at Van Poelgeest has driven me to avoid your dealerships entirely—even when you have the vehicle I’m looking for.

Terrible experience with this company

Two wing mirror damaged on a collision. One a golf and one on a mini. I was quoted from them just over 600 euro for a wing mirror repair on the Mini - in the end after the work was done they charged 1430 Euro. No plausible explanation of the price difference. Contacted them multiple times. They never came back to us. Just kept sending bill demands.

The wing mirror on the golf only cost 300 Euro to repair in the end at another garage.

If over charging was an Olympic sport ......

Extremely unprofessional service . Wrong information and mistakes for which the customers have to pay .

You Buy BMW premium to have a peace of mind for car maintenance as well as professional service .

But Van Peolgeest ruins all the other expectations you paid for .

The service employee(both from Hilversum and Amsterdam) first informs that I have a service contract so I don’t need to pay anything
And then right after the service they send a invoice for 1000 euros saying the employee has left the company and the information he gave you was wrong .

They additionally deny to also help in any way to reduce the impact it had on their customer .

To my experience they lie on your face and there is nothing you can do about it .