ValueBasket.com Reviews 5,604

I have made several purchases from ValueBasket, which have been excellent prices and service, even in March this year a Nikon camera despatched after only a week. However, I placed an order for 2 Nikon lenses on 14th April and for 1 Nikon lens on 22nd April at a cost of over £1420 but am STILL WAITING for them to be despatched to me. I have sent a number of e-mails complaining at the delay and asking when they will be despatched to me, however, all I get are replies asking me to be patient and that they are experiencing "slight delays" due to a large influx of sales. I cannot believe it has taken over 10 weeks and still no sign of the lenses I ordered being despatched. I have e-mailed them again today to ask for their urgent attention, if they can't send the lenses I have purchased, why don't they say so and refund my money with some compensation as such an unacceptable lengthy delay, so I can buy them from somewhere else that can supply them? It is so frustrating being fobbed off all the time, how difficult can it be to pick 3 lenses off the shelf, package and post them? It has ruined what should have been a very enjoyable expensive purchase! Come on ValueBasket, send me my lenses without any more delays!!!

I ordered Canon 100D on 6th Jun. After 10 days, i still hadnt received any email for delivering. I tried to contact with valuebasket for information. They said my order be delayed because of some reasons. I also wanted to cancel that time but tried to be patient. Then today 22 Jun i just received email that my camera be delivered to Singapore already and end of the day i can get it. Woa, i'm so happy. I think this website got some problem in logistic, but if you try to be patient in waiting, dont try to cancel, maybe they will deliver for you. Because if try to cancel, maybe will take some time for them to do refund process, you will be waste more time and end up dont have anything.

I wished I had come across this review site before I decided to purchase my item via value basket. It was a moment of folly and attracted by its low attractive prices for Samsung tab S. I purchased it on the 4th May 2016. Like almost everybody else, I was in dismay that my order had not been delivered after one week from thr date of order. I was still hopeful that my order will be eventually delivered but after one more week of excuses provided by value basket, I decided to cancel my order on 20th May 2016.

Now my chase for the refund began. Till today on the 12th June 2016, I had yet to receive my refund. Similar to others after countless of email correspondences, they are just too good with loads of excuses such as using the words top priority, expedite, apologize for inconvenience. The thing is they just cannot deliver everything they had promised from the beginning.

A word of caution is that not to be lured in by those attractive prices. It will only be regret. I went to buy my samsung tab s from a more reliable online store, got my purchase already in good condition. But my refund from value basket still remains a big question mark.

Value basket does give a bad name for e-commerce. I can only hope that my refund will be in sight soon by next week. I will be updating my reviews on the progress of my refund. Such a painstaking online purchase experience.

Utterly let down by this site. Placed an order for a new phone, with estimated delivery of 5-10 working days. A month later and the item hadn't even dispatched, and all enquiries were fobbed off with vague references to stock issues. Not sure if the site is even legitimate.

a review from the Netherlands: I ordered a Samsung Galaxy S7 and accessories on the 22nd of April because of the good price (618.57 euros total). After 8 working days had passed and it had not yet arrived I mailed Valuebasket asking if they could provide me with an indication on when it would arrive. In their reply they simply said their was a delay because of a great backlog in orders they had to process. I got the same vague answer when I called the company later.

After waiting 26(!) working days, 18 more than their self-proclaimed delivery deadline I finally decided to cancel the order on June 1. After waiting another 7 days, the time it would take to refund my money at most, I mailed Valuebasket again, to ask what happened with my refund. As expected the reply gave no indication at all on when the 618.57(!) euros would be transfered back to my bank account.

Today is the 20th of June, almost two months after I first send out my order and 14(!) working days since I cancelled this order and asked for a full refund. This means that it has already been twice as long as the time Valuebasket told me it would take at most. And I still have no idea when to expect my money back, if it comes back at all!

If I don't receive a full refund by the end of this week I am forced to report this to the 'Consumentenbond'. I will furthermore have to contact my bank (and even report this to the police), in order to figure out what legal steps I can take to finally get my money back, because this just seems criminal to me.

TL;DR: please don't order anything here, go anywhere else. It might be a little more expensive, but at least you actually receive the product you ordered and the service you will receive is most likely also better! :(

Ordered a camera based on the info on the page.
Order was going to take to long so I cancelled. Was promised money returned within 3-5 business days.... It's now been a month.
Have sent many emails and all I am given is empty promises.
This is over $1,000 of money which I was relying on having returned when I cancelled.
Really not impressed and will be reporting to ACCC if money is not in my bank within next 2 business days.

I ordered and paid £380 for a Nikon camera on May 14 before looking at the reviews . Of course, on the strength of the reviews I should not have bothered, and for the next month I was in a state of high anxiety. After three weeks the camera had not arrived, and I cancelled the order. After sending two emails - firm but polite, the refund arrived in my account on June 16 to my great relief. I have now lobbed out a little bit extra with a company that has had great reviews.

There was a lot of worry on my part, especially as the emails from Value Basket appeared to be written from a template and therefore gave the impression that the company was in melt down, but on reflection, and guessing how their business model may work, they have to be in a logistical mess, or else they may simply be making money by borrowing ours.

I've therefore learnt with some pain that buying online is not just about price. The service has to compete with other online suppliers on quick delivery. If it's slow we're bound to get agitated and upset and in many cases angry.

I've place d my order on 15 of may. Till today no sign
of package sent to me. Yes price was good but if I knew that I will not get my goods at all I would pay more to get it at all. Now I am worried that that this company is scam as they took my money and are not even interested to provide clear information about delivery. Not to mention delivery at all.
I amnow considering to contact my bank and cancel the payment as seems that shall not trust that company any more.

Update 08.July.2016
Almost two month passed, I got some general mails asking for more patience and few more days. So actually nothing meaningful at all. Think that if delivery shall explicitly tell customer (immediate payment, delivery maybe in this century).... Extremely upset and disappointed.

Ordered a camera (£1154.98) on 15th over May 2 weeks before a Wedding. Their timescales and I quote:
"With our FREE Standard Delivery service, our estimated timeframes are:
- Ready to be shipped: 2 - 5 working days
- Delivered: 5 - 8 working days"

are totally irrelevant. Having sent numerous emails trying to find out why my order had not been despatched, couldn't phone because of a so called 'Technical issue', checked the site and there were supposedly 9 in stock. By the time it was time to travel to the event I still had not received the order so checked again and still 3 in stock. Also, they take the money from your account immediately and not when sending the goods like other companies do but if they were forced to do that this would not happen.

I had tried to explain the urgency of needing the camera for the wedding however everything I said was totally ignored and the replies were simply standard email replies stating 'a short delay' or 'some delay' or 'a large backlog of orders' and 'the order will be despatched asap.' Total garbage. When I returned several days later after the wedding the camera still had not been despatched so again I checked the site and sent yet another email and received the same response 'doing all we can, backlog of orders, monitor closely, order fulfilled with minimal delay' etc., etc.

Then, Friday 3rd June, decided enough is enough so I managed to get through on the phone and was told it could be at least another week or more. Told them this was totally unacceptable therefore cancel the order and issue a refund. Also told it would take 2-5 days to cancel and more for the refund to appear on the account. When they took the money on Sunday 15th May it appeared on the account on the Tuesday.

Monday 13th June, (21 working days) over a week after the supposed refund and still not processed let alone in my account. I sent a final email and threatened I would be initiating a refund by the Credit Card company for breach of contract under Section 75. Finally had the account credited today Thursday 16th June, one month and a day since I ordered.

My advice, do not order from this company and make sure all your friends and relatives are made aware. Shame can't give less than 1 star.

Fecha del Pedido:
30/03/2016
Número del Pedido:
552717 - 1026537

March 30: I ordered a Fujifilm FUJINON XF 56mm f/1.2 R for 674,00 EUR.

March 30 till May 25: Received this kind of emails from Valuebasket: Due to unprecedented demand for our products and services a few of our orders have been delayed. We sincerely apologize for any inconvenience caused. This does not deter from the fact that we are doing our very best to ensure your order gets shipped out in the coming days. To ensure minimal delays moving forward, we have upgraded all orders to expedited delivery service which means the parcel will reach your door step within 2-3 working days. As a further gesture of goodwill, we have added a free SD card to your order.

May 25: Asked for a refund as I have no confidence in Valuebasket having read other people's reviews.

May 26: Last communication,NO MONEY,NO ORDER,NO EMAILS

June 16: NO MONEY,NO ORDER,NO EMAILS

_I will be making the relevant consumer complaint (probably Consumer Affairs Victoria).
Report them to ACORN, the Australian Cybercrime Online Reporting Network.

Valuebasket.com Pty Ltd
Status: Registered
Australian Company Number: 160818360
Australian Business Number: 88160818360
Registration date: Wednesday 17th October 2012
Type: Australian proprietary company

First they sold me an international version of the Olympus TG-4 with not mention of it on their website which the international version has no warranty coverage from Olympus and I was having power button problems a month after owning and figured oh well I can send it back to Olympus maybe Value Basket will make things right. Wrong! I sent it back after jumping through all the hoops, even had to send video proof of the problem and pictures of the package, etc. They ship the camera to Hong Kong and all I get is we found no issue and they sent it back so much for all that work. I get it back same issue, but even more often. So I contact them again and sent it back again and go through all the hoops again. This time they just told me that the small scratches on the rear lcd is abnormal wear and they won't do anything and want to charge me to ship it back. I tried arguing my point and all they can do is shift blame and are accusing the courier for damage. Worst service I've ever received. The warranty is a joke and being outsourced to China.

My dad bought from them a camera and he had problems with shipping, but finally he got it. Then, on April 10, I ordered camera worth ~$1000 (the camera was in stock). After few days I contacted them - I just wanted to know when they will dispatch my order. Worthless reply... I sent few more help desk tickets and never get worth response. It's almost 2 months since I put my order - no camera, no money back for now. About one week ago they contacted me they don't have that camera on stock and because they're proud of customers satisfaction I can get some discount so I can order something else. I said, again, I want my money back - immediately! No response for now, so almost every day I'm creating new ticket with topic like "I didn't get my refund back". I really think about contacting local customer service, police and lawyer...
Finally on 2016-06-04 they told me my refund will be at my banking account in 4-7 working days.
Now, on 2016-06-15, it's 8 days now and I still don't see my money!

UPDATE 1:
2016-06-24: Still no money on my bank account!!! They're ignore my tickets. I'm not a bank that allows loaning money!!

UPDATE 2:
2016-06-27: No money, no response for tickets!!!

UPDATE 3:
2016-06-28: 17 working days since they've told me I'll have my money back in 4-7 working days - no money, no response for tickets!!!

Worst service I have ever reicieved. Four weeks after purchase item was never shipped. As other customers have experienced on here, same template messages of the item in process etc.

Further still, the company have not processed my return within the five days it states on their website. Therefore they are in breach of thier own policy. My lawyer has been informed. When explaining the matter to the customer support team it seemed to be fobbed off like all my other requests. Unbelievably poor service. The company is acting illegally and they don't seem to care?

I strongly advise shopping with this company. You will regret it

I bought on the 9th of May galaxy s6 edge 64 black, I was prepared that I have to wait a little bit before I put my hand on the new phone. Anyway one month passed and they had not dispatch the item. I open 4 tickets asking them when they will dispatch and they always replied and gave me a silly excuses (influx of website and platform sales) and that they upgrade my order for free to Express Delivery on the actual dispatch day. however, 36 days passed and they sent me an email telling me that the item is out of stock, they ask me if i replace my order with anything else and they will give a big discount. I thought same phone but with different colour (white). anyway they replied that i have to pay extra 39 pounds as the white is more expensive. Dealing with valuebasket.com unpleasent and unprofessional.
I will give them undeserved extra 2/3 days to process a complete refund or I contact my bank to dispute the transaction.

I purchased a pair of Shure SE846 earphones on 31 May. On that date, I received a confirmation email saying that goods should be dispatched within 2-4 working days, arriving within 5-8 working days. When there was still no sign of the item, I logged into my account to find the order status still as "Processing", and that there was a backlog of orders to fulfill. Considering the item was well over $1000, that the team could not even be bothered to contact me with this development was disappointing enough.

I then proceeded to email them to ask when I could expect delivery. The replies were infuriating templates and worst, non-committal. When They were unable to give me an estimated date of delivery, I asked for the order to be refunded. Instead of accepting their failure to uphold their end of a sales contract, they started offering all sorts of inconsequential "freebies" like travel adapters to sweeten the deal. When I insisted on my money back, the team stopped replying to me altogether.

I have tried calling their Singapore, Australian and British telephone lines for the last few days. On all occasions, the line has a pre-recorded message saying "we are having technical difficulties, please email us instead".

I fear that this company is a huge SCAM. Please avoid at all costs. I have now had to resort to calling my credit card company to create a dispute. Avoid unless you want to throw money away.

---

Edit: I have since seen other reviews on this site and others complaining of exactly the same thing. Their emails are always the same, including the last one that was sent to me:

"My sincere apologies for the delay in shipping your order.

We are trying our best to fulfill all orders as soon as possible but do not want to commit to a specific date to fall through and disappoint you at the end of the day. However, I would like to assure you that our relevant team is on their best effort to dispatch your order to you as soon as possible.

Once we ship the item, you will receive an email with a tracking number, and sincerely hope this arrangement is acceptable.

I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery. I expect your order to be dispatched in the next few business days.

Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can."

The website hides their trading numbers. I would highly encourage everyone affected by their scam to make the relevant consumer complaint (probably Consumer Affairs Victoria).

Valuebasket.com Pty Ltd
Status: Registered
Australian Company Number: 160818360
Australian Business Number: 88160818360
Registration date: Wednesday 17th October 2012
Type: Australian proprietary company

Report them to ACORN, the Australian Cybercrime Online Reporting Network. They will investigate.

May 13: I ordered a 12.9" ipad air pro, that was listed as in stock. paid by bank transfer and sent proof of the transfer.

May 23: Valuebasket informs me my ipad colour choice isn't in stock. In order to make up for inconvenience an undisclosed one off management discount was to be offered to compensate me.

May 26: Valuebasket provides a link for me to choose an alternative colour. Strangely the item I ordered was listed as one of the colour alternatives to choose, in stock along with the others. Still, I choose an alternative colour.

May 27: New order placed by Valuebasket for a new colour choice with mention of expedited delivery and reference to an £11 price difference which I would have needed to arrange a refund for after receiving the item. No mention of further managerial discount.

June 1: Sincere apologies offered by way of a £12 pen drive as compensation. I rejected that as I don't need a pen drive. I just want my order.

June 9: After contacting them again I am informed that my order is being processed. I didn't cancel because the savings on the item is significant when compared to other retailers so desperate to hang in there and get my ipad.

June 13: Received this mail from Valuebasket just now: Due to unprecedented demand for our products and services a few of our orders have been delayed. We sincerely apologize for any inconvenience caused. This does not deter from the fact that we are doing our very best to ensure your order gets shipped out in the coming days. To ensure minimal delays moving forward, we have upgraded all orders to expedited delivery service which means the parcel will reach your door step within 2-3 working days. As a further gesture of goodwill, we have added a free travel adapter to your order. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time. Hope this goes some way in restoring your confidence with us. Your extended patience and understanding in the matter is truly appreciated, should you have any further queries, please do not hesitate to let us know.

_______________

I've now asked for a refund as I have no confidence having read other people's reviews that I am going to get my item. All correspondence has been polite but it has dragged on and on. Now I'm worried I won't even get my refund in a timely manner.

I have spent over £1000 with this company in the past and have had no unusual delays. So I think if you order something in stock you shouldn't have a problem. However, their stock levels aren't an indication of whether or not something is actually in stock. And if it's not, i'm not convinced you'll ever get it. Something is either in a warehouse or it's not. I can't understand why it should take over a month to get something that is in stock.

I order a stock item on the 25th of April some 7 weeks ago and have yet to have the item. Its still showing as in stock now.

I was promised Priority care and that never materialized. I was promised a dispatch date and thats been and gone. Their customer phone line has been out of action for 4 weeks and emails rarely get replied to. Overall I have been very disappointed and cannot recommend value basket under any circumstances.

My advice is to pay more else where and actually get the item.

FOLLOW UP :- I cancelled and bought elsewhere. It arrived in 5 days with no problems. I have been waiting over a month for my money back from (non)valuebasket and have passed the information onto my credit card company who are now dealing with the matter. AVOID THEM AS SAVE YOURSELF THE AGRO

I ordered two items on 10th of May. Nothing has come for two weeks, I call to customer service and they promised me it'll be delivered in two weeks and my birthday gift will be delivered on time. Nearly after two weeks i called to valuebasket again, they broke their promise and confirmed that the order might be delivered on time. Later I cancelled my order, I didn't get the refund yet. a week has passed, a bit confused what to do.

I have placed an order on May 8th but still have not received the damn thing. Although they answered all my mails very apologetically and with a faked sense of service-orientation, nothing substantial transpired from them until last week when they said that the product was shipped. However, the shipping seems to be a snail-mail drag as well: the item has not moved much since last week.

Stated "Ships in 2-5 business days". Phoned after 5 days to be told it will be at least 10 days. Shop elsewhere.