An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for se... See more
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cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how... See more
Company replied
AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG... See more
We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move ha... See more
Company details
Written by the company
Valitor are guided by three principles: we think differently & solve your problems simply; we always put our customers first; & we build our own solutions
Contact info
Amberley House, Peascod Street, SL4 1TE, Windsor, United Kingdom
- 01279 712600
- enquiries@valitor.com
- valitor.com
2.6
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The Terrace Brockenhurst
The Terrace Brockenhurst
We had a few problems with our old card machine provider, and as such we decided to change to valitor, Steven Sidney the representative was excellent and very helpful. The whole process was carried out in thoroughly proffessional manner.
27 January 2020
Unprompted review
Reply from Valitor
Thank you for your feedback,
will pass your kind comments on.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Aleem from Valitor recently visited me…
Aleem from Valitor recently visited me and I was shocked and annoyed at how much I was paying and to my relief how much I could save I have received excellent service from start to finish to set up my new card machine and I would advise everybody in business to contact Valitor. Thank you Aleem for your co-operation.
16 January 2020
Unprompted review
Reply from Valitor
Thank you for your feedback,
will pass your kind comments on.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
So far so good...
We switched from Worldpay to Valitor recently and so far it has been a very smooth transition. We are now enjoying lower rates and Scott has been there whenever I've needed him. Would recommend wholeheartedly.
9 January 2020
Unprompted review
Reply from Valitor
Thank you for your feedback,
will pass your kind comments on.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Very happy with our new machine
Very happy with our new machine! Jamie was a great help, he explained everything to us and made our switch over very easy! The new machine is very easy to use and looks great!! Thanks Jamie!!
18 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
will pass your kind comments on.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Terrible company
Terrible company. We had 2 or 3 mistakes in the sign up process which was there fault. Then when there was 3.5k to 4k in the system a week before Christmas they put the account on hold because they read a negative review online of our business. We have had zero charge backs while with valitor which they even accept. Now we have no money from sales for customers. And there just conveniently holding all funds.
18 December 2019
Unprompted review
Reply from Valitor
Hi Phil
We take all feedback both positive and negative very seriously and are always looking for opportunities to improve our processes and enhance the customer experience.
Your review has been refereed to complaints team to investigate and someone from the team will be in touch with you soon.
Thank you very much Mr
Thank you very much Mr. Scott MaCkay, you saved me from a terrible supplier, Otherwise would be paying lots of money to them, also he helped me a lot in the cancellation torture process, great service Valitor, definitely recommend them !
17 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
will pass your kind comments on.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Happy with the service
I am really happy with Jamie, he explained me in detail their offer and process the change to Valitor really quickly. I can say that He is reliable and helpful if we have any problem with the machine.
Thank you
16 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback we are glad to hear that you enjoyed the service provided and we will pass your kind comments on to Jamie.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Fantastic service!
A great service from Dean Scott.
He went out of his way to train our staff and ensure everything worked correctly before we rolled out the new terminals!
13 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback ,
Will pass your kind comments on to dean.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Excellent customer service from Chaman…
Excellent customer service from Chaman Randhawa, was very polite and knowledgeable. we love our new card machine! Definitely recommend to anyone. From Hagley flooring LTD
12 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback we are glad to hear that you enjoyed the service provided and we will pass your kind comments on to Chaman.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Brilliant customer services carried out…
Brilliant customer services carried out by Dean Scott.
Very helpful, explained everything we needed to know, answered all questions asked. Good to know we can contact him at any time should we need any help. Very professional and well mannered.
12 December 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Colin we are glad to hear that you enjoyed the service provided and we will pass your kind comments on to Dean.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Great customer services by Matthew…
Great customer services by Matthew Wickham
26 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
5 Stars for Jamie
5 star service from Jamie.
So helpful and explained everything to us so we fully understood our new equipment before being left on our own.
If looking to change your devices only use Valitor!!!
Thanks Jamie.
22 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback. We strive to make buying and selling easy and a helpful and informative setup process is key to delivering an effortless service. We are glad to hear that Jamie was so helpful with your setup. We will pass your kind comments on to Jamie.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Hello Everyone,
Hello Everyone,
Would definitely recommend Valitor and the main man Jamie Mitchell.
Jamie was absolutely great help, very professional I got everything explained well.
The whole process of switching from PayPal to this company was hassle free. Im very happy with new rates offered and new white smart card reader.
Im very happy with the service Jamie!
21 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Tracy we are glad to hear that you enjoyed the service provided and we will pass your kind comments on to Jamie.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Williams Bazaar
Recently opened a new account with Valitor, new card machine working fine. Main reason for moving to Valitor was the fantastic service and very competitive rates. Above all we are dealing with Danielle Moisey (Business Development Manager ) whose service and customer care is exceptional .Always at the end of the phone as are the company themselves, nothing more annoying than not being able to contact someone when there's a problem.
21 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
We will pass your kind comments on to Danielle.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Brilliant customer service.
Brilliant customer service.. we definitly recommend Valitor. Thanks to Matthew for his help setting up our card machine
18 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Leslie,
We will pass your kind comments on to Matthew.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
MATTHEW WICKHAM.
MATTHEW WICKHAM.
VERY PLEASED WITH HIS MANNER, HE WAS NOT A PUSHY SALES MAN,
VERY POLITE , FRIENDLY MAN , HE RETURNED WEN NEW TERMINAL ARRIVED SET UP & EXPLAINED HOW IT WORKED.
I WOULD HIGHLY RECOMMEND HIM TO OTHER BUSNESS OWNERS.
& VALITOR SERVICES.
13 November 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Tracy,
We will pass your kind comments on to Matthew.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Fantastic customer service! Brilliant company!!
As a first time business owner I found card machines very daunting and quite confusing, however, after one meeting with Luke Prince I had all the information I needed and felt totally confident in Valitor as a provider.
The application process and set up was absolutely seamless thanks to Luke. Fantastic customer service!
6 November 2019
Unprompted review
Reply from Valitor
Hi Samantha,
We are very happy to hear that Luke made the process of setting up your card machine for your first business so effortless. At Valitor we pride ourselves on Making Buying and Selling Easy and we greatly appreciate your feedback.
We will make sure to pass your comments on to Luke.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Simply Great move for my business
I have been using Sumup for about a year in the shop and deliveries with some problems around signal fail. I was looking about for other cost effective options and got recommended by a customer to Dean of Valitor. I did some research online and thought lets see what he has to say and was very surprised with the knoweledge and more important the savings I could make. I have had the new machine a week now and its the best move I have made, really quick transaction times which makes a big difference to my customers experience within the shop and on deliveries. Dean is a very pleasent and professional guy and would highly recommend with no hesitation. Thank you Dean from Redfield Pet Supplies.
31 October 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Jason,
Its great to hear that the solution we offered you has had such a positive effect on your business. We will pass your kind comments on to Dean.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Excellent service
Excellent service, from the company and luke Prince who we dealt with did a superb job x
30 October 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Janet,
We will pass your kind comments on to Luke.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Sadly I cannot share these positives in…
Sadly I cannot share these positives in other reviews. I agreed through premier utilities in Ireland, to move to valitor from BofI services based on being told I would save 60% by doing so. The first bill reflected a doubling of my previous charges with BofI. I asked to cancel the contract immediately, having only had the terminal for about 7 days. I have reverted to BofI and Valitor have now sent me an invoice for 4 years terminal rental, which they insist I must pay- in spite of me explaining the above
22 October 2019
Unprompted review
Reply from Valitor
Dear Mr Fitzgerald, please accept our sincerest apologies for the inconvenience caused that led to the over charge of fees. We have since rectified this issue and refunded you accordingly for the overcharged fees.
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