Valeremilano Reviews 

239
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning wonderful fabrics, perfect tailoring, and comfortable fits that make wearing them a true pleasure. Shoppers also consistently appreciate the remarkably swift delivery times, reliable shipping options, and the overall ease of placing orders online. However, some customers also noted frustrations regarding a complete lack of response when trying to contact customer support for size exchanges or order updates. A few people similarly mentioned unexpected difficulties with return costs, delayed refunds, and occasional discrepancies between advertised product descriptions and the actual items received.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and stylish appeal... See more

Quality

Customers had positive experiences with quality, frequently praising the impeccable garments, amazing... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Order

Reviewers highlight positive aspects of order, frequently praising the easy ordering process, fast delivery,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice quality of tshirt and fresh, a bit slow on the delivery but wasn't in a rush for it. Would say size down asits made on big side but again would order again.

Company replied

Rated 5 out of 5 stars

The quality of the t-shirts is amazing, I'm 5'11 and 13 stone and the medium fits me perfectly The only bad thing is that they always seem to be sold out of the ones I want, I guess they are popula... See more

Company replied

Rated 5 out of 5 stars

Went to zip jacket up and it snapped and credit to this company. I was contacted straight away and a replacement jacket was delivered to me in less than 24 hours from first contact and less than 48 h... See more

Company replied

Rated 5 out of 5 stars

Great communication and customer care. Was a slight delay in delivery but was informed straight away and even offered the choice of a refund if preferred not to wait but delay was very minimal. Item... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(239)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the website cancelled my order after…

the website cancelled my order after waiting almost a week

24 October 2022
Valeremilano logo

Reply from Valeremilano

Hi Baz,
Looking at our records, your order was cancelled due to fraudulent characteristics. You should have received an email informing you of these specific characteristics. Apologies for any inconvenience caused, however we have to follow fraudulence procedures to protect ourselves and our customers.
Please feel free to place another order after correcting the characteristics in the mail we sent. If you have any issues, please don't hesitate to contact us!
Thanks,
VM

Rated 1 out of 5 stars

Sadly I bought a pair of cargo trousers…

Sadly I bought a pair of cargo trousers and everything was good, 4 days in and was told they sold out 😀 still waiting for a refund

1 August 2022
Valeremilano logo

Reply from Valeremilano

Hi Antonio,

I’m so sorry to hear about this, I know what an inconvenience it is. From what I can see, we have emailed you regarding this issue, if you could please check your inbox for our emails – (they may have gone into your junk folder) we can get this resolved for you ASAP!

Thanks
Valere Milano

Rated 5 out of 5 stars

Great Firm

Great at responding at emails, fast delivery, over the moon with my purchase, will definitely be a returning customer.

9 June 2022
Rated 5 out of 5 stars

Great quality for the price

Great quality for the price, I asked for my address to be changed and they emailed straight back and sorted it! Big thanks to Emily for the swift reply. Will deffo be getting more from this company!

9 June 2022
Rated 1 out of 5 stars

Bad quality

Bad quality T-shirt I ordered two T-shirts first one was good quality the second one very bad quality

2 June 2022
Valeremilano logo

Reply from Valeremilano

Hello Masoud, We are sorry that this has happened, all our products should be consistent in quality. Please email your order number and issue to the below email - info@valeremilano.co.uk - so we can help solve this issue for you. Thanks

Rated 1 out of 5 stars

Useless

Size S and is so big i can cover a car with it.

30 May 2022
Valeremilano logo

Reply from Valeremilano

Hello, We are sorry that you have had an issue with sizing. If you could email us at info@valeremilano.co.uk we can solve this for you. Please email us your order number so we can look into this further for you. Thanks Emily

Rated 5 out of 5 stars

Wow, what quality!

Honestly I never leave reviews but this brand is special, the quality of the top I received is better than all these top dog brands and it's different. Couldn't be happier, just wish there was more selection so I could buy all their stuff.

22 April 2022

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