Vaioni Group Limited Reviews 8

TrustScore 3.5 out of 5

3.5

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Company details

  1. Internet Service Provider

Written by the company

Vaioni is a market leading service provider of extraordinary connectivity, delivering critical network, voice and cloud services to fast paced businesses.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Probably the most unhelpful company…

Probably the most unhelpful company I've come across. Even their website is surprisingly devoid of contact numbers.
Our account is up to date yet the lease line (which costs £370.86 per month) is no better than Vodaphone's worst. Customer Service personal help is practically non existent. Btw why this note? Both uploads and downloads have been very very poor at lease the last 9 days. We are losing business. No one at Vaioni appears to be remotely (good ironic word) interested our ref WY4Y9ZS

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I really like dealing with Vaioni

I really like dealing with Vaioni, their sales team are very helpful and they have much more flexible terms than other suppliers. They do all they can to help and their pricing is great

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Total shambles moving our connection

We have been with Vaioni for a few years now. We recently moved offices and put in the request to move our connection. This was in November 2024. It’s now nearly May 2025 and we have been left without an internet connection for two months as they made an error on the order. We are an internet based company and this is putting our continued solvency at risk. I have to chase them for updates as the service is so poor nobody at Vaioni seems to be able to answer a straight question. Total shambles of a company!

24 April 2025
Unprompted review
Vaioni Group Limited logo

Reply from Vaioni Group Limited

Hi Martin,

I'm really sorry to hear about your frustrating experience. Thank you for reaching out and sharing your concerns regarding your order with our delivery team.

We take such matters very seriously and we would like to investigate this further to resolve the issue for you. I have engaged our customer experience team who will investigate this further and will be in contact with you.

We sincerely apologise for any inconvenience this may have caused and appreciate your feedback. If you have any further questions, please contact our Customer Care Team: ccc@vaioni.com.

Regards

Vaioni Customer Care

Rated 5 out of 5 stars

We signed up for a lease line with…

We signed up for a lease line with Vaioni. Within the last 4 years that line only went down twice on us. Vaioni technical support was on hand to assist and fix the issue quickly. Cannot recommend them enough! Gem of a company!

15 June 2022
Unprompted review

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