I've ordered several times and always fast delivery, huge selection of products. Orders are very well packaged and my items arrive undamaged. While I live in Germany, I'm tempted to try their pickup s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual Buying experience and information given about expected delivery was very good. Let down by the delivery service used as I was notified that my delivery would be coming on a certain day and... See more
Company replied
Absolutely amazing, ordered Monday delivered, to a completely different country I might add, by Wednesday! Simply love the textured paper for my card making, definitely a hit with me.
Company replied
Item arrived in good condition and I was kept informed. Only weird thing was why offer collection in person miles away to someone who paid for postage to the door from another country!
Company replied
Company details
About Vaessen Creative
Written by the company
Grootste hobby webshop van Nederland
Vaessen Creative is ruim 60 jaar geleden begonnen als eenmanszaak en inmiddels uitgegroeid tot een gevestigde naam in Europa. Vaessen Creative is Nederlands grootste webshop op het gebied van creatieve hobbyartikelen en knutselmaterialen voor zowel de consument als de zakelijke klant.Dé plek voor jouw hobby artikelen
Bij Vaessen Creative vind je precies wat je zoekt voor elke hobby. Ons veelzijdige assortiment bevat producten en materialen voor allerlei creatieve activiteiten zoals scrapbooken, kaarten maken, schilderen, stempelen, haken, sieraden maken, borduren, boetseren en plotteren. Zo vind je bij ons onder andere scrappapier, embossing folders, stempels, kralen, folies, verf en inkt. Maar ook voor basisproducten en hobbygereedschap als lijmpistolen, papiersnijders, rilborden, piepschuim, foam en vilt zit je bij ons goed.Vaessen Creative label
Naast het inkopen en verkopen van producten, ontwerpen en produceren wij ook hobbygereedschap en -materialen onder ons eigen Vaessen Creative label. Bijzonder trots zijn wij op onze samenwerkingen met Karin Luttenberg (Paperfuel), Mundart Stempel en Nienke Vletter en de collecties die daaruit voortkomen. Ons doel? Hoogwaardige producten aanbieden tegen aantrekkelijke prijzen.Crafted to Smile
Wij zijn ervan overtuigd dat iets creëren met je handen en je fantasie de vrije loop laten de sleutel is tot een vrolijke én kleurrijke wereld. Of je nu iets voor jezelf maakt of voor een ander. Wij geloven in een wereld waarin iedereen een beetje geluk kan creëren en blij wordt van de creatieve projecten die zijn gemaakt met onze producten en ideeën: Crafted to Smile.Contact info
Thermiekstraat 25, 6361HB, Nuth, Netherlands
- +31 (0) 45 524 3771
- info@vaessen-creative.com
- vaessen-creative.com
4.6
Excellent
4K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products
Great products, good prices, shipping can be a bit faster, but overall I’m happy with the order.
14 April 2026
Reply from Vaessen Creative
Thank you so much for your kind words and the 5-star rating! We're glad you're happy with the products and prices, and we'll keep working on improving our shipping speeds. 😊
Reply from Vaessen Creative
Thank you so much for your wonderful review! 😊 We're thrilled to hear you're happy with the prices, packaging, and delivery speed. We hope to welcome you back soon!
Very easy to order and fast to deliver
Very easy to order and fast to deliver
I will come back to shop more soon
15 April 2026
Reply from Vaessen Creative
Thank you so much for your kind words! We're thrilled to hear the ordering process was easy and that your order arrived quickly. We look forward to welcoming you back soon! 🎉
Long delivery time, but nice products
It took a while for my package to be shipped. Would have liked to know this beforehand or to get an email that it would take a bit longer than usual. Also not a fan of UPS, would be nice to be able to chose another delivery service. Products itself were nice!
13 April 2026
Reply from Vaessen Creative
Dank je wel voor je review en je feedback.
Wat als “lang” wordt ervaren kan per persoon verschillen. Op dit moment communiceren wij geen vaste levertijden op onze website. We werken er continu hard aan om onze verwerkingstijden verder te verkorten en stabiel te houden.
We begrijpen je opmerking over de verzending en het vooraf geïnformeerd worden. Dit nemen we mee als waardevolle feedback om onze communicatie te verbeteren.
Wat betreft de bezorgdienst: we snappen dat een voorkeur voor een andere vervoerder prettig kan zijn. Op dit moment werken we met vaste partners, maar ook hierin blijven we kijken naar mogelijke verbeteringen.
Fijn om te horen dat je tevreden bent over de producten!
Great products
Great products, very fast delivered. Here you can find the specials for your cards
15 April 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! We're thrilled to hear you love our products and that your order arrived quickly. 🎉 Happy crafting!
Took very long to dispatch my order. Too much waiting.
It took very long for the order to be dispatched. Around 4-5 days at least. Then it was a few days for delivery as well, not the fastest through UPS. All in all, from the time I placed my order, to the time I received it, I was able to place a different order from another merchant (with similar or identical products), receive it and start using it!
Seeing that this will most likely be the case, I even asked them to cancel the order, but they said they couldn't because the orders are processed automatically. Well, I didn't really expect you to process them by hand, one by one... I'm sure you have systems for that. Also, I'm sure there should be a way to cancel an order that has not yet been packed and dispatched. But OK.
This was my first order on the website and while I was waiting for it, they kept emailing me with more offers to buy more. When they hadn't even fulfilled the first order. Overall, I am quite disappointed because the product selection is interesting. But I just don't think it's acceptable to wait 5 days to send an order. I know independent businesses like to complain about Amazon, but maybe figure out your logistics and don't make customers wait this long. We are trying to support you, but I can't wait for 2 weeks for 3 stamps and some ink. Most websites and independent businesses I order from ship my order within 24 hours. 48 latest. This is just not good enough.
14 April 2026
Reply from Vaessen Creative
Thank you for taking the time to share your feedback.
We’re sorry to hear that your first experience with us was disappointing. We completely understand your frustration about the longer processing and delivery time, especially when you expected to receive your order sooner.
We also understand your disappointment regarding the cancellation request. Once an order is already being processed by our logistics system, we are unfortunately no longer able to stop or cancel it.
We have tried to contact you personally to see how we could help resolve this, but unfortunately we were not able to find a suitable solution at this time.
Your feedback is valuable to us and will be taken into account internally, as we are always looking for ways to improve our service, processing times and communication.
Large selection and fast delivery
Large selection and fast delivery. Everything was perfect!
15 April 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! 🎉 We're thrilled to hear that everything went perfectly and that you're happy with both our selection and delivery speed. We hope to welcome you back soon!
Reply from Vaessen Creative
Thank you so much for your kind words! We're thrilled to hear you're happy with the dispatch, packaging, and products. 🎉 We hope to welcome you back soon!
Reply from Vaessen Creative
Thank you so much for your wonderful review! 🌟 It's great to hear you're happy with the quality and delivery. We hope to keep delighting you with every order!
Great Store for crafters!
The entire process was very uncomplicated. The Quality of the products is really very good and I will order there again. All the communication emails and newsletters are reasonable, not too much and very friendly.
9 April 2026
Reply from Vaessen Creative
Thank you so much for this wonderful review! 🌟 It's great to hear that everything went smoothly and that you're happy with the product quality and our communication. We look forward to welcoming you back for your next order!
Item arrived in good condition and I…
Item arrived in good condition and I was kept informed. Only weird thing was why offer collection in person miles away to someone who paid for postage to the door from another country!
10 April 2026
Reply from Vaessen Creative
Thank you so much for your kind words and for taking the time to leave a review! We're glad your order arrived in good condition and that you were kept informed throughout. We appreciate the feedback on the collection option and will take it on board. 😊
Arrived quickly and in great condition
Arrived quickly and in great condition. Many thanks
9 April 2026
Reply from Vaessen Creative
Thank you so much for your kind words! We're thrilled to hear your order arrived quickly and in great condition. 😊
The fotoglue is excellent
The fotoglue is excellent and i like to work with it. The delivery was fast and without any problems.
Thank you very much.
9 April 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! 😊 We're thrilled to hear you're enjoying the fotoglue and that your delivery went smoothly. Your kind words mean a lot to us!
A h(e)aven for crafters
A h(e)aven for crafters and somehow addictive in a good way.
Webshop and communication offer a good user experience.
8 April 2026
Reply from Vaessen Creative
Thank you so much for this wonderful review! 🌟 We love that you find our webshop addictive in a good way. It means a lot to us to hear that the experience feels like a haven for crafters.
Reply from Vaessen Creative
Thank you so much for your wonderful review! 🌟 We're thrilled to hear your experience was fast and efficient, and we hope to welcome you back soon.
Fast delivery from Netherlands to UK
Fast delivery from Netherlands to UK
Packing is sturdy and items always arrive in good condition and sometimes they send a surprise item. Best supplier for all your art and crafts
7 April 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! 😊 It's great to hear the delivery was fast and that everything arrived safely. We hope to keep surprising you with every order!
Reply from Vaessen Creative
Thank you so much for your wonderful review! We're thrilled to hear you're happy with both the product and the delivery. 🌟
The products are excellent
The products are excellent, the delivery very good, just a pity I can’t find a shop or store to see the products before buying.
31 March 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! 😊 We're thrilled to hear you're happy with our products and delivery. Your feedback about finding a physical store is noted and appreciated!
The best creative site
It was my first order and I it was clear and fast. And I'm happy that I discovered this site.
31 March 2026
Reply from Vaessen Creative
Thank you so much for your wonderful review! 🌟 We're thrilled to hear your first order went smoothly and that you're happy with your discovery. We look forward to seeing you again soon!
Everything was great
Everything was great! From ordering to shipping, everything went smoothly. 🤩
30 March 2026
Reply from Vaessen Creative
Thank you so much for the kind words! It's wonderful to hear that everything went smoothly from start to finish. 🤩
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.