Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
82K reviews
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I highly recommend UW to my friends and…
I highly recommend UW to my friends and family and have got our aunt signed up also
UW is great value and I advise anyone to give them a try
27 July 2026
Reply from Utility Warehouse
Hi John,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've been enjoying your experience and that you've been recommending us to your friends and family. Your support means a lot.
Cheers,
The Utility Warehouse Team
you can do give the name clear with the…
you can do give the name clear with the person talking on the phone. please and thank you at the end of the phone.
27 July 2026
Reply from Utility Warehouse
Hi Jitendra,
Thank you for your feedback. We really appreciate your suggestion and will make sure it's shared with the relevant team as we're always looking for ways to improve the experience we provide.
Cheers,
The Utility Warehouse Team
Responsive and very thorough
Responsive and very thorough. My issue was taken seriously from start to finish.
3 August 2026
Reply from Utility Warehouse
Hi Anne,
We're really pleased to hear our team were there for you from start to finish. It's great to know you felt your issue was taken seriously and handled with the care it deserved.
Cheers,
The Utility Warehouse Team
Cannot recommend this company
Be prepared to pay a massive bill if you leave before the end of contract of £315. far to much and got sky 500 gb, for £3 less than UW 100 gb. Sometimes hard to communicate with customer service
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Paulio,
We're sorry to hear you were disappointed with your experience and the charges you've mentioned.
We'd like to look into this further, so we'll be sending you a request for some additional details. Once we have these, we'll be able to review your account and investigate your concerns.
Thanks,
The Utility Warehouse Team
Efficient and Reliable initial experience.
Initial experience 💯 Effective and Efficient Service.
3 August 2026
Reply from Utility Warehouse
Hi Omodelle,
It's fantastic to hear your initial experience with Utility Warehouse has been such a positive one. We're delighted you found the service both effective and efficient.
Cheers,
The Utility Warehouse Team
Complaint ref number 0882995 still unresolved.
moved my mobile number from Three to Utility Warehouse using a PAC code. The transfer was supposed to be completed using an eSIM, but the eSIM never worked.
I was then promised that a physical SIM card would be sent to my home, but it never arrived. After contacting UW again, I was told to wait another four days. When a SIM card eventually arrived and I called to activate it, I was informed that the number had already been cancelled. I was then repeatedly told to wait another two working days, but the problem was never resolved.
When I contacted Three, they told me it was too late to recover my original number.
I was left without a working SIM card from 8 April 2026 and received no updates or notifications from UW. I eventually had to move to EE, who gave me a new SIM and a new number because my original number could not be transferred.
Despite never receiving or using a working UW SIM service, I received a bill on 18 July. I contacted UW and was told the charge was for the SIM card I had never received. The adviser apologised and promised to resolve the matter under complaint reference 0882995.
However, on 3 August, I received another notification stating that I now owe an overdue balance of £52.00 for the same service I never received.
This experience has involved repeated delays, broken promises, the loss of my original mobile number, weeks without service and charges for a service that was never provided.
The complaint is still unresolved.
3 August 2026
Reply from Utility Warehouse
Hi Isaac,
We're very sorry to read about your experience and understand how frustrating this has been, particularly given the issues with your number transfer and the billing concerns you've raised.
We can see you've spoken with one of our advisers today, who has explained what needs to be done to help move this forward. We appreciate your patience while you follow those next steps and hope this will help bring the matter to a resolution.
Thanks,
The Utility Warehouse Team
Your operative arrived on time and…
Your operative arrived on time and fixed the problem quickly John
3 August 2026
Reply from Utility Warehouse
Hi John,
It's great to hear our operative arrived on time and was able to resolve the issue quickly. We're pleased everything was sorted smoothly for you.
Cheers,
The Utility Warehouse Team
Lovely lady answered my call after…
Lovely lady answered my call after usual press this etc. She was very, very patient with me as I couldn't read number on base of smart meter. She said that I will receive new meter in the post in 7 to 10 days,
If it arrives I will be very satisfied.
3 August 2026
Reply from Utility Warehouse
Hi,
It's great to hear our team member was patient and supportive while helping you with your smart meter query. We're pleased she was able to provide reassurance and arrange for the next steps to be taken.
We hope your new meter arrives soon and that everything is sorted smoothly for you.
Cheers,
The Utility Warehouse Team
Muhammad was patient and extreme…
Muhammad was patient and extreme knowledgeable. He carefully explained everything and made sure I was happy with the contract.
Unfortunately we did not renew our broadband contract as we were offered a better deal elsewhere.
27 July 2026
Reply from Utility Warehouse
Hi P McLoughlin,
It's great to hear Muhammad provided patient and knowledgeable support, taking the time to explain everything clearly and make sure you were happy with the information provided.
While we're sorry to hear you chose to move your broadband elsewhere, we really appreciate your kind words about the service you received.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Sue,
We're sorry to hear you were disappointed with your experience with our FIT team.
We appreciate you sharing your feedback and we'll make sure it's passed on to the relevant teams as we're always looking for ways to improve the service we provide.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Rachel,
We're pleased to hear you had a good experience with our customer service team. We appreciate your kind words and are glad we could help.
Cheers,
The Utility Warehouse Team
Terrible .Failing to honour my TalkTalk…
Utility warehouse. Terrible .Failing to honour my TalkTalk contract.
Taking forever with Customer Service to resolve
2 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Susan,
We're sorry to hear about your experience and understand how frustrating it must be when things aren't resolved as expected.
We'd like the opportunity to look into this further and review what's happened. Please get in touch with our team so we can investigate and provide support.
Thanks,
The Utility Warehouse Team
My query was resolved very quickly and…
My query was resolved very quickly and the person was really helpful l.
3 August 2026
Reply from Utility Warehouse
Hi Angela,
It's great to hear your query was resolved quickly and that our team were able to provide helpful support. We're pleased we could make things easy for you.
Cheers,
The Utility Warehouse Team
I found Utility Warehouse very…
I found Utility Warehouse very difficult to deal with. Long waits in telephone call queues; when I did get through, the staff I spoke to had very poor English language skills.
I wanted a statement of why I owed £13 when I received an email saying my account was in credit by £13? They could not do this. I did not have an account with Utility Warehouse to check because I was with Talk Talk and they acquired my business. I soon changed to a competitor because they were half the price of Utility Warehouse.
Do not use this company; I found their staff incompetent and their prices expensive
31 July 2026
Unprompted review
Reply from Utility Warehouse
Hi Jim,
We're sorry to hear that you found your experience with Utility Warehouse frustrating. We understand how important it is to have clear information about your account and feel supported when getting in touch.
We appreciate you taking the time to let us know about your experience. Your feedback helps us understand where we can make improvements.
Thanks,
The Utility Warehouse Team
The lady is spoke to was very helpful…
The lady is spoke to was very helpful and patient with me. Thank you
3 August 2026
Reply from Utility Warehouse
Hi Sherry,
It's great to hear the adviser you spoke with was helpful and patient throughout your conversation. We’re pleased they were able to support you and make things a little easier.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Customer service is always great
Customer service is always great and always provides needed help.
3 August 2026
Reply from Utility Warehouse
Hi Lateefat,
We're delighted to hear you've consistently had a great experience with our customer service team. It's wonderful to know they've always been able to provide the help you need.
Cheers,
The Utility Warehouse Team
Meter Readings
Still waiting after nearly two years to be able to enter my Gas Meter readings on the App and on Line.
3 August 2026
Reply from Utility Warehouse
Hi Chris,
We're sorry to hear you've been unable to enter your gas meter readings through the app or online. We understand how frustrating that must be, especially after such a long time.
We appreciate you taking the time to share your feedback, and we'll make sure it's passed on to the relevant teams as we're always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
Got all the information I needed…
Got all the information I needed advisor was very helpful
3 August 2026
Reply from Utility Warehouse
Hi Yvonne,
It's great to hear our team were able to provide all the information you needed and that your adviser was helpful throughout your experience.
We appreciate your kind words and are pleased we could help.
Cheers,
The Utility Warehouse Team
Superb all round service!
I have been with Utility Warehouse for so many years, I can't remember. During those many years and using them for Electricity, Gas, Mobile phones, Land Line, House and Building Insurance - I think that's all! - They have never let me down. There has always been someone to talk to and they have always
been able to helpif I ever needed it.
3 August 2026
Reply from Utility Warehouse
Hi Mrs Hindmarch,
We're delighted to hear you've been with Utility Warehouse for so many years and have had such a positive experience across our services. It's wonderful to know our team have always been there to support you whenever you've needed help.
We really appreciate your loyalty and kind words.
Cheers,
The Utility Warehouse Team
Effective listening to customer…
Effective listening to customer opinions or complains.
Worked on it
And prompt response
3 August 2026
Reply from Utility Warehouse
Hi David,
It's great to hear you felt listened to and that your feedback was handled with a prompt response. We’re pleased our team were able to support you.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
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