Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
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We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always helpful and professional
Always helpful and professional. Enquiries dealt with and answered promptly.
25 July 2026
Reply from Utility Warehouse
Hi Maggie,
We're so pleased to hear you've found our team helpful and professional. It's great to know your enquiries have always been dealt with promptly and you've received the support you needed.
Cheers,
The Utility Warehouse Team
So far it's been ok
So far it's been ok. Good Customer service so far. Roll on the 5th of 8 of August. Should be on. A Smart meter Customer.so I can keep on. My meter and.my money.
27 July 2026
Reply from Utility Warehouse
Hi Anthony,
Thanks for taking the time to leave a review.
We're pleased to hear you've had a positive experience so far. We hope your smart meter installation goes smoothly and helps you keep an eye on your energy usage.
Cheers,
The Utility Warehouse Team
Not Happy
I have both gas and electric with UW with no problems but have two sim only mobile accounts. My partner is going to Bulgaria to visit his elderly grandparents this coming weekend, who don’t have WhatsApp and they can’t text them. Would seem this is due to some kind of block that we have asked to be lifted but won’t take place until the first of next month. They aren’t happy and regret moving from EE.
Thank you for your response but now five hours later I’m still waiting for your request for further information!
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi,
We're sorry to hear about your experience and understand how frustrating this must be, especially with your partner's trip coming up.
We'd like to look into this further, so we'll be sending you a request for some additional details. Once we have these, we'll be able to review your account and investigate what's happened.
Thanks,
The Utility Warehouse Team
Amazing Customer Service
Utility Warehouse recently went above and beyond with their customer service after I'd had an issue with them reducing my monthly direct debit and using the credit i had built up against a monthly bill despite me asking them not to.
They listened, they resolved and they made me feel that I was a valued customer.
Luke the customer service agent was amazing and a credit to UW
31 July 2026
Reply from Utility Warehouse
Hi Susan,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear Luke was able to listen, understand your concerns and help get things resolved. We'll be sure to pass on your kind words to him.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a quick and positive experience, and that the quote provided was clear and realistic.
Cheers,
The Utility Warehouse Team
I wanted to work out if I had the best…
I wanted to work out if I had the best way of paying my gas and electric bill I am very happy with the plan I am using so staying on it 😊The man who talked me through was such a help . Thank him please. I find working on internet on my iPad a strain on my eyes, for me I need to speak with a real person here in the uk . Thanks U W for your service 😊
26 July 2026
Reply from Utility Warehouse
Hi Elizabeth,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear our team was able to talk everything through with you and provide the support you needed. We'll be sure to pass on your kind words, and we're glad you were able to speak with someone who could help.
Cheers,
The Utility Warehouse Team
Time to say goodbye
Used utility warehouse for years however had issues.
I am in credit but refused money into account. Explanation is my reading are estimated. My Gas metre battery is dead, I have reported this several occasions over the last year and no engineer has replaced it.
My Internet has went so slow, back to dial up standards. While I have 5/6 services with this company, might be time to move on.
The customer service and support has been terrible over the last year.
Better providers around.
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Gary,
We're sorry to hear you've had these issues, especially as you've been with Utility Warehouse for a number of years. We understand how frustrating this must be.
We'd like the opportunity to look into this for you. Please get in touch with our team on 0333 777 0777 so we can review your account, investigate the issues you've raised and provide further support.
Thanks,
The Utility Warehouse Team
I can always speak to someone on the…
I can always speak to someone on the phone and they have always resolved and problems. Not a problem with my services just me not understanding what to do !!!And a big plus is the lady who signed me up regularly checks in with me even after me being with UW for years. Excellent customer service and honest. Which is a rare thing. You’ve saved me hundreds over the years. So a big thank you to all your staff 👍
30 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've always been able to get the help you need and that your Partner has continued to support you over the years. It's fantastic to know you've had such a positive experience and have saved money too.
Cheers,
The Utility Warehouse Team
When phoning my monthly F.I.T through
When phoning my monthly F.I.T through, I receive nothing but help, politeness and understanding that not everyone wants to give their readings on line.
3 August 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've always received helpful, polite service and that our team has made it easy for you to submit your readings in the way that suits you best.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Ronald,
We're sorry to hear your experience hasn't met your expectations.
If there's anything we can help with, please don't hesitate to get in touch with our team. We'll be happy to help.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mike,
Thanks for taking the time to leave a review.
We're really pleased to hear Norbert provided such great service and was able to help. We'll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
The only criticism I would make (and it…
The only criticism I would make (and it is irritating) is the long wait and the message about experiencing an unusual level of activity as soon as you get through.
3 August 2026
Reply from Utility Warehouse
Hi Susan,
Thanks for taking the time to leave your feedback.
We're pleased to hear about your overall experience, but we're sorry the wait times were frustrating. We appreciate you sharing this with us, as it's something we're always working to improve.
Cheers,
The Utility Warehouse Team
The advisor on the phone was very…
The advisor on the phone was very helpful, informative and polite. He answered all my questions and was very patient
3 August 2026
Reply from Utility Warehouse
Hi Margaret,
Thanks for taking the time to leave a review.
We're really pleased to hear our advisor was helpful, informative and patient throughout your call. We'll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
I highly recommend UW to my friends and…
I highly recommend UW to my friends and family and have got our aunt signed up also
UW is great value and I advise anyone to give them a try
27 July 2026
Reply from Utility Warehouse
Hi John,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've been enjoying your experience and that you've been recommending us to your friends and family. Your support means a lot.
Cheers,
The Utility Warehouse Team
you can do give the name clear with the…
you can do give the name clear with the person talking on the phone. please and thank you at the end of the phone.
27 July 2026
Reply from Utility Warehouse
Hi Jitendra,
Thank you for your feedback. We really appreciate your suggestion and will make sure it's shared with the relevant team as we're always looking for ways to improve the experience we provide.
Cheers,
The Utility Warehouse Team
Responsive and very thorough
Responsive and very thorough. My issue was taken seriously from start to finish.
3 August 2026
Reply from Utility Warehouse
Hi Anne,
We're really pleased to hear our team were there for you from start to finish. It's great to know you felt your issue was taken seriously and handled with the care it deserved.
Cheers,
The Utility Warehouse Team
Cannot recommend this company
Be prepared to pay a massive bill if you leave before the end of contract of £315. far to much and got sky 500 gb, for £3 less than UW 100 gb. Sometimes hard to communicate with customer service
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Paulio,
We're sorry to hear you were disappointed with your experience and the charges you've mentioned.
We'd like to look into this further, so we'll be sending you a request for some additional details. Once we have these, we'll be able to review your account and investigate your concerns.
Thanks,
The Utility Warehouse Team
Efficient and Reliable initial experience.
Initial experience 💯 Effective and Efficient Service.
3 August 2026
Reply from Utility Warehouse
Hi Omodelle,
It's fantastic to hear your initial experience with Utility Warehouse has been such a positive one. We're delighted you found the service both effective and efficient.
Cheers,
The Utility Warehouse Team
Complaint ref number 0882995 still unresolved.
moved my mobile number from Three to Utility Warehouse using a PAC code. The transfer was supposed to be completed using an eSIM, but the eSIM never worked.
I was then promised that a physical SIM card would be sent to my home, but it never arrived. After contacting UW again, I was told to wait another four days. When a SIM card eventually arrived and I called to activate it, I was informed that the number had already been cancelled. I was then repeatedly told to wait another two working days, but the problem was never resolved.
When I contacted Three, they told me it was too late to recover my original number.
I was left without a working SIM card from 8 April 2026 and received no updates or notifications from UW. I eventually had to move to EE, who gave me a new SIM and a new number because my original number could not be transferred.
Despite never receiving or using a working UW SIM service, I received a bill on 18 July. I contacted UW and was told the charge was for the SIM card I had never received. The adviser apologised and promised to resolve the matter under complaint reference 0882995.
However, on 3 August, I received another notification stating that I now owe an overdue balance of £52.00 for the same service I never received.
This experience has involved repeated delays, broken promises, the loss of my original mobile number, weeks without service and charges for a service that was never provided.
The complaint is still unresolved.
3 August 2026
Reply from Utility Warehouse
Hi Isaac,
We're very sorry to read about your experience and understand how frustrating this has been, particularly given the issues with your number transfer and the billing concerns you've raised.
We can see you've spoken with one of our advisers today, who has explained what needs to be done to help move this forward. We appreciate your patience while you follow those next steps and hope this will help bring the matter to a resolution.
Thanks,
The Utility Warehouse Team
Your operative arrived on time and…
Your operative arrived on time and fixed the problem quickly John
3 August 2026
Reply from Utility Warehouse
Hi John,
It's great to hear our operative arrived on time and was able to resolve the issue quickly. We're pleased everything was sorted smoothly for you.
Cheers,
The Utility Warehouse Team
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