Utility Warehouse Reviews

81,451

•

4.2

Internet Provider

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 17,106 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and clear communication, highlighting exceptional customer service with personalized support and efficient query handling. Many consumers also value the convenience of managing essential services under one bill, simplifying monthly payments, and find the overall service reliable and satisfactory. However, some people mentioned experiencing long wait times when trying to reach customer service, particularly by phone. A few others felt pricing could become unaffordable or noted unexpected billing issues after initial contracts. Additionally, some reviewers were not happy with communication regarding service updates or problem resolution, finding it inconsistent or lacking.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, citing fast,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, politeness, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding tariffs to be very cheap,... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising quick, polite, and efficient... See more

Reviews shaping this summary

Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more

Company replied

We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more

Company replied

I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more

Company replied

Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.

Company replied

Company details

About Utility Warehouse

Written by the company

Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.

We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.

UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.

And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.

Visit uw.co.uk to find out more.

Get a quote

Contact info

508 Edgware Road, NW9 5AB, London, United Kingdom
0333 777 0 777
uw.co.uk

4.2

Great

81K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Octopus Energy

octopus.energy

4.8

(840K)

British Gas

www.britishgas.co.uk

4.4

(351K)

Virgin Media

www.virginmedia.com

1.5

(106K)

EE

ee.co.uk

4.3

(103K)

Vodafone UK

www.vodafone.co.uk

4.7

(138K)

EDF

www.edfenergy.com

4.8

(244K)

Fuse Energy

fuseenergy.com

4.8

(9K)

Sky

www.sky.com

2.7

(29K)

4.2

All reviews

(81,451)

16,584 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

4 days ago

Recommended provider by me.

My enquiries have been dealt with patiently and with solution focused approach. I now have the Smart meter here at my new property which enables me to understand bills. Staff polite and professional. I’ve been with you five years today. Thank you.

25 July 2026

Reply from Utility Warehouse

2 days ago

Hi Marion,

Thanks for taking the time to leave such a lovely review.

We're really pleased to hear our team has been able to support you and that you’re enjoying the benefits of your smart meter. Congratulations on five years with us, we really appreciate your continued support.

Cheers,
The Utility Warehouse Team

4 days ago

Resolved issue

25 July 2026

Reply from Utility Warehouse

2 days ago

Hi Phil,

Thanks for taking the time to leave a review.

We're really pleased to hear your issue has been resolved. We appreciate your support and are glad we could help.

Cheers,
The Utility Warehouse Team

4 days ago

Jade Callaghan has been so supportive.

31 July 2026

Reply from Utility Warehouse

2 days ago

Hi David,

Thank you for taking the time to share your feedback. We're pleased to hear that Jade was so supportive and provided you with a positive experience.

Cheers,
The Utility Warehouse Team

4 days ago

Excellent service

It’s been a pleasure ride, service has been top notch. I’ll gladly recommend to others, keep up the good work.

25 July 2026

Reply from Utility Warehouse

2 days ago

Hi Tobi,

Thanks for taking the time to leave such a great review.

We're really pleased to hear you've had such a positive experience with us. We appreciate your recommendation and continued support.

Cheers,
The Utility Warehouse Team

4 days ago

Could be better

I have electricity, gas, phone and wifi with UW, phone service is decent but the wifi is terrible, my phone drops out several times a day and although I have 2 eero units to boost the signal I'm lucky to get 1 bar upstairs. Gas and electricity prices are good although I don't understand why I pay so much in my bill even though at least £90pm goes into credit! 🤦‍♂️ My contract is up at the end of the year, definitely be getting rid of the wifi, I'll be shopping around for the other services.

25 July 2026

Reply from Utility Warehouse

2 days ago

Hi Gary,

We're sorry to read about your experience. We understand how frustrating it must be to have ongoing issues with your broadband connection and to have concerns about your bill.

We'd like the opportunity to take a closer look at your account and review this with you. Please get in touch with our team, who will be happy to help.

Thanks,
The Utility Warehouse Team

4 days ago

Increased broadband from £40 to £47

Increased my fibre broadband from £40 to £47. Quite a crazy leap considering it was already pricey to begin with.
Been a longstanding customer over 18yrs with multiple services and multi properties.
Rang up and very dissappinted that nothing whatsoever could be done.
Switched to Sky and got £20 for the same product. I know sky will increase annually but it will be light yrs before it gets to £47.
In the process of switching my energy services to Octopus.

25 July 2026

Reply from Utility Warehouse

2 days ago

Hi,

We're sorry to hear you've decided to leave us and that your experience has left you feeling disappointed. Thank you for taking the time to share your feedback.

If we can help with anything further, please don't hesitate to contact our team.

Thanks,
The Utility Warehouse Team

4 days ago

I gave 4 stars because UW is almost…

I gave 4 stars because UW is almost perfect. People with an accent are sometimes hard to understand. My Yorkshire accent included

30 July 2026

Reply from Utility Warehouse

2 days ago

Hi,

Thank you for taking the time to share your feedback. We're pleased to hear you’ve had such a positive experience with Utility Warehouse and that you feel we’re almost perfect.

We appreciate your comments around communication and understand that different accents can sometimes make conversations more challenging. Thank you for sharing this with us.

Cheers,
The Utility Warehouse Team

4 days ago

You still have NOT fixed the phone,

You still have NOT fixed the phone,
due to family matters I am desperate to have it repaired
PLEASE DO IT

1 August 2026

Reply from Utility Warehouse

2 days ago

Hi Mrs Mabrey Taylor,

We're sorry to hear you're still experiencing issues with your phone service. We understand how important it is to have this resolved, especially when you need to stay connected for family matters.

We can see this has already been raised and is currently being investigated with Openreach. Openreach are working to get this resolved as quickly as possible, while our Technical Operations team are monitoring the progress and will keep you updated.

Thanks,
The Utility Warehouse Team

4 days ago

Great communication and practical approach to the whole process of switching.

31 July 2026

Reply from Utility Warehouse

2 days ago

Hi Steven,

Thanks for taking the time to leave a review.

We're really pleased to hear your switch went smoothly and that you felt supported throughout the process. We appreciate your kind words and support.

Cheers,
The Utility Warehouse Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look