I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... See more
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See what reviewers are saying
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... See more
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Shocking Company. I have spent 2 Years trying to transfer a small pension lump sum from Utmost to Nest. Utmost put every barrier/delay/so-called procedures to ensure the money which is rightly mi... See more
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I have to reject optional cookies twice; once when visiting the web site and AGAIN when logging on. Compared to Virgin Pensions, questions (even general ones that require no personal calculations) se... See more
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Company details
About Utmost Life and Pensions
Written by the company
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Contact info
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, United Kingdom
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
2.8
Average
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everybody I dealt with were most…
Everybody I dealt with were most helpful, and made everything clear.
21 September 2024
Reply from Utmost Life and Pensions
Hi John. Thanks for taking the time to provide some feedback and I am happy to hear you had a good experience when you dealt with the Customer Services teams. Regards Laura
Rapid response to email enquiry and…
Rapid response to email enquiry and action completed easily
1 October 2024
Reply from Utmost Life and Pensions
Hi Steve. Thanks for taking the time to provide some feedback and I am glad to see that we were able to provide you with a speedy response to your query. Regards Laura
Online info needs big improvement
Info available for pensions performance is not great. Would be good to have a graphic of performance and breakdown of investments plus performance stats, like those offered by investment platforms.
17 October 2024
Reply from Utmost Life and Pensions
Hi Robert. Thanks for taking the time to provide some feedback. Morningstar does contain a range of information on each of our funds including the Chart tool which lets you look at performance over a range of time periods. However, if you have a specific question you would like us to answer, please email us at enquiries@utmost.co.uk and I will get my team to come back to you as soon as they can. Regards Laura
Pension changes
Excellent services from the adviser I spoke to. Guided me through making updates to my pension. Was so easy :-)
14 October 2024
Reply from Utmost Life and Pensions
Hi Tracey. Thanks for taking the time to provide some feedback and I am glad to you had a good experience with our call centre. Regards Laura
Easily accessible and easy to use.
3 October 2024
Reply from Utmost Life and Pensions
Hi Paul. Thanks for taking time to provide some feedback and I happy to hear that you found MyUtmost easy to use. Regards Laura
Help with Pension change
Recently made a change to my pension which required completing numerous forms.
Staff were very helpful and supportive in giving guidance on how to complete them. This made the whole process much easier.
24 September 2024
Reply from Utmost Life and Pensions
Hi Terry. Thanks for taking the time to provide some feedback. I am so happy to hear that you got the support you needed and I will pass your feedback on to them. Regards Laura
Hassle free knowledgeable and easy to…
Hassle free knowledgeable and easy to talk to
5 September 2024
Reply from Utmost Life and Pensions
Hi Ivan. Thank you for taking time to provide some feedback and I am glad to hear you had a good experience with us. Regards Laura
Easy and simply user interface
Easy and simply user interface, clearly laid out making investments easy to see and review.
16 October 2024
Reply from Utmost Life and Pensions
Hi. Thank you for taking the time to provide some feedback and I am happy to hear that you have found MyUtmost easy to use. Regards Laura
Quick response to queries
Excellent telephone service and quick response time both on the phone and from the office. All dealt with in two weeks.
7 October 2024
Reply from Utmost Life and Pensions
Hi Keith. Thanks for taking the time to provide some feedback and I am glad to see that we were able to deal with your query so efficiently. Regards Laura
I had a problem with their Android app
I had a problem with their Android app, and their support team were excellent in dealing with the issue.
1 September 2024
Reply from Utmost Life and Pensions
Hi Mark. Thanks for taking the time to provide some feedback and I am happy to hear that the team were able to resolve your query about the app. Regards Laura
Reply from Utmost Life and Pensions
Hi Deborah. Thanks for taking the time to provide some feedback and I am happy to see that you are pleased with the service you received from us. Regards Laura
REally efficient in answering questions…
REally efficient in answering questions and proceeding payment.
10 October 2024
Reply from Utmost Life and Pensions
Hi Eric. Thanks for taking time to provide some feedback and I am glad to see that you had a positive experience with us recently. Regards Laura
Great webpage and easy navigation
Great webpage and easy navigation. Good security for log in activity.
12 October 2024
Reply from Utmost Life and Pensions
Hi Andrew. Thanks for taking the time to provide some feedback and I happy to see that you have found our website useful. Regards Laura
too slow and thus far ineffective
it took 12 days to answer my online message but you asked by email after only 9 days to give this rating. I think its absolutely stupid to ask for a service rating 3 days before you have given any service at all. at this stage all you have done is given the forms to request the service that I asked for in online messages
12 October 2024
Reply from Utmost Life and Pensions
Hi Jim. Thanks for taking the time to provide some feedback and I apologise for the timing of this request. I can see that we have responded to your initial request and you have replied, so I will ensure that my team have a look at this as soon as they can. Regards Laura
Spoke to a very nice lady on the…
Spoke to a very nice lady on the 4/10/24 very helpful & polite transaction was very fast I'm very ill & can't thank her enough for her support in helping me out with competing my paperwork over the phone
4 October 2024
Unprompted review
Reply from Utmost Life and Pensions
Hi Carl. Thanks for taking the time to provide some feedback. I am glad to hear you got the support from us you needed and please let us know if there is anything else we can help with. Regards Laura
Fantastic Tina
I spoke to someone called Tina. She was very nice and very helpful. An absolute pleasure to deal with.
4 October 2024
Reply from Utmost Life and Pensions
Hi Mr Deering. Thanks for taking the time to provide some feedback. I have passed your comments on to Tina and she said that this has made her day. Regards Laura
I still have not received my P60 for…
I still have not received my P60 for 23/24 after several requests . If they cannot get that right / it doesn’t inspire confidence
1 October 2024
Reply from Utmost Life and Pensions
Hi Mr Fernandes. Thank you for taking the time to provide some feedback and I am sorry to hear that you have had some problems getting your P60. I have checked our records and it looks like a copy was posted on 30 September but I have asked one of my team to urgently send you another one today. Regards Laura
Very efficient and professional staff
Very efficient and professional staff. Make everything clear and very patient.
10 October 2024
Reply from Utmost Life and Pensions
Hi Ian. Thanks for taking the time to provide some feedback. I am glad to hear that you had a good experience with the team when you contacted us. Regards Laura
improve poor investment performance
10 October 2024
Reply from Utmost Life and Pensions
Hi Mr Watson. Thank you for taking the time to provide some feedback. I am sorry that you are disappointed with the investment performance. We do have a range of unit-linked funds available and you may find a fund that better suits your needs. You can find full details of these funds on our website www.utmost.co.uk in the Investment Funds section. Although we cannot provide you with any advice, we will be happy to talk through the fund range with you. Regards Laura
Returning to seen pages
It’s not completely easy to get back to a page you were on 10 mins or so ago.
2 October 2024
Reply from Utmost Life and Pensions
Hi Brian. Thank you for taking the time to provide some feedback. Please do not hesitate to contact us on 0330 159 1530 if you have any questions about MyUtmost. Regards Laura
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