I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... See more
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Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... See more
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Shocking Company. I have spent 2 Years trying to transfer a small pension lump sum from Utmost to Nest. Utmost put every barrier/delay/so-called procedures to ensure the money which is rightly mi... See more
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I have to reject optional cookies twice; once when visiting the web site and AGAIN when logging on. Compared to Virgin Pensions, questions (even general ones that require no personal calculations) se... See more
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Company details
About Utmost Life and Pensions
Written by the company
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Contact info
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, United Kingdom
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
2.8
Average
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Great access to website!
21 December 2024
Reply from Utmost Life and Pensions
Hi Steve. Thanks for taking the time to provide some feedback and I am pleased to hear about your positive experience. Regards Laura
Why does it take 5-8 days to reply to a…
Why does it take 5-8 days to reply to a simple email request?
1 December 2024
Reply from Utmost Life and Pensions
Hi Mr Foley. Thanks for taking the provide some feedback and I am sorry that we were not able to get this information out to you more quickly. We aim to get responses out in under 10 working days and in most cases it will be less than this. I can see we sent you the information you requested on Christmas Eve but please email me at enquiries@utmost.co.uk if you are missing any documentation. Regards Laura
I’ve given it five MR. Williams stars because I just…
I’ve given it five stars because I just click on the button get a code simple to access fantastic service
19 December 2024
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am happy to hear that you are pleased with the service. Regards Laura
App sometimes freezes when waiting to…
App sometimes freezes when waiting to put texted code in. Very basic provision of account balance info.
18 December 2024
Reply from Utmost Life and Pensions
Hi Mr Simmons. Thanks for taking the time to provide some feedback. We have taken on board your comments and will take these into account when we next look to make changes to the site. Regards Laura
Good timing for pension payout. I asked for my lump sum payment and I…
I asked for my lump sum payment and I received it in a short time. Someone said it might take longer than it did to receive my money. Another company, with whom I have some more pension money invested is taking longer to sort out my money.
17 December 2024
Reply from Utmost Life and Pensions
Hi Louise. Thanks for taking the time to provide some feedback. I am so glad to hear that you had a good experience with us recently. Regards Laura
Pension Money Request
It is so difficult to get MY money from you after I have made my request - why I ask!
1 December 2024
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I have checked our records and I can see that you contacted us on 24 November and we sent a reply and all the appropriate forms to MyUtmost on 2 December but I notice that we have not heard back from you. Please can you let us know urgently if you have not received these documents and I will arrange for them to be resent asap. Regards Laura
Did well explaining all the options I…
Did well explaining all the options I had and getting forms to me and paying out but gave me wrong information on the amount they were paying me & denied it was wrong until I took them through the calculation.
Also totally messed up the tax paid, even though it was supposed to be emergency tax and couldn't explain how they had got to the figure they had.
7 December 2024
Reply from Utmost Life and Pensions
Hi Mr Gruber. Thanks for taking the time to provide some feedback. I have had a look at your case and I can see the conversations you had with us and I apologise for any misunderstandings. I hope you now have everything you need but please email me at enquiries@utmost.co.uk if you have any further questions. Regards Laura
Haven't looked back since my pension…
Haven't looked back since my pension was transferred to Utmost
18 December 2024
Reply from Utmost Life and Pensions
Hi Anne. Thanks for taking the time to provide some feedback and I am glad to hear that you are happy with the service you are receiving from us. Regards Laura
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I do understand where you are coming from but unfortunately, pensions regulations do mean lots of paperwork but I hope you have everything you need and you were happy with the outcome. Regards Laura
I use the online messaging service and…
I use the online messaging service and find that the messages are always responded to fast and politely. They always answer my questions, despite my tendency to ask a lot!
2 December 2024
Reply from Utmost Life and Pensions
Hi Pauline. Thanks for taking the time to provide some feedback and I am happy to hear that you are pleased with the service we are providing through MyUtmost. Regards Laura
Simple and secure ability to access…
Simple and secure ability to access policy information
17 December 2024
Reply from Utmost Life and Pensions
Hi Nicholas. Thanks for taking the time to provide some feedback and I am glad to hear you have had a good experience using MyUtmost. Regards Laura
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am glad to hear you have had a good experience using MyUtmost. Regards Laura
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am pleased to hear you are happy with the service. Regards Laura
Average performance just satisfactory
As a former Equitable Life customer I find Utmost satisfactory but the management charges are OK but the results are I feel are very average.
The website is not very helpful and doesn't seem to have been updated in years. Online management doesn't seem possible as far as I know and finally the level of advice available to someone not based in the UK is inadequate.
2 December 2024
Reply from Utmost Life and Pensions
Hi Mr Jagger. Thanks for taking the time to provide some feedback. We are currently reviewing our website to see where we can improve navigation and help policyholders find what they are looking for more easily. On MyUtmost, you are able to amend your personal details and switch your unit-linked investments and we are looking to see what other automation we can add. If you have any specific thoughts on this, particularly being based overseas, I would love get some more feedback from you and you can email me with any suggestions at enquiries@utmost.co.uk Regards Laura
Couldn't fault this company at all the…
Couldn't fault this company at all the service is unreal the staff are very helpful and understanding exceptional service from start to finish.
16 December 2024
Reply from Utmost Life and Pensions
Hi Andrew. Thanks for taking the time to provide some feedback and it is great to hear comments like this. I will ensure I pass these onto the Customer Services team. Regards Laura
Confidence
Simple registration and fast effective logon /security.
Quick and thorough response to my queries. A confident feeling that I will get a response to future queries or requests.
16 December 2024
Reply from Utmost Life and Pensions
Hi Mick. Thanks for taking the time to provide some feedback and I am pleased to hear that you have found MyUtmost quick and easy to use and we have been able to give you what you needed. Regards Laura
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am happy to hear that you have had a good experience using MyUtmost. Regards Laura
Easy to use site
12 December 2024
Reply from Utmost Life and Pensions
Hi Mr Adlington. Thanks for taking the time to provide some feedback and I glad to hear that you are finding MyUtmost easy to use. Regards Laura
Very slow response times....be warned!
Whilst the online portal and investment choices are on a par with other companies, when it comes to actually getting access to your money the timescales are very poor and longer than other companies I have dealt with. If you have a policy in drawdown allow at least a month for you to actually receive a payment. Why it takes 10 to 15 working days ( in reality up to 3 weeks) just to get a quote and the forms uploaded to your online portal I have no idea. They need reminding this is your money they are taking weeks to pay out ..... and if they tell you the timescales are usually shorter than those quoted don't believe it!
12 December 2024
Unprompted review
Reply from Utmost Life and Pensions
Hi Mr Hardie. Thanks for taking time to provide some feedback and I am sorry to hear that you are frustrated with the time it is taking to make the payments. We have been extremely busy over the last couple of months, as policyholders reacted to speculation around the October Budget. However, I would like to assure you that we are working to improve our response times and I hope you will see improvements in your next interactions with us. Regards Laura
Really useful for keeping track of my…
Really useful for keeping track of my investments.
1 November 2024
Reply from Utmost Life and Pensions
Hi Mr Fitzsimmons. Thanks for taking the time to provide some feedback and I am glad to hear that you are finding MyUtmost useful. Regards Laura
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