I’m sure they deal in buying people’s information. I’m overly selective about where I put my information so I have no idea how these got my number. I have blocked them several times now and they still... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good customer service. Very understanding & helpful. However, I hope you have written my name correctly in the record because there’s a slight error in the spelling in the review request msg. I... See more
Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more
These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful explained everything good
I spoke to George today and Loui…
I spoke to George today and Loui yesterday they were both very helpfull and professional
Everything was explained very well…
Everything was explained very well including the smart meter
All Good,
All Good,
Spoke to Alfie’
& fixed my Duel Energy
Saving £28.58 per month on a fixed 12 month deal…
Fab…
Needed with everything going up so much..
✅
Thanks
Octopus Energy…
C.j
N,W Kent…
A normal personality interaction…
A normal personality interaction between caller
Excellent helpful service and hopefully…
Excellent helpful service and hopefully saving me a lot of money !
Understanding my needs n concerns
Understanding my needs n concerns. Explained in detail so I could understand very helpful n great experience for me thank you
Got me a better deal with sim card.
The man was very nice got me a good deal..
Rang about a problem but then the young…
Rang about a problem but then the young lady told me that there was a lower energy tariff and put me on that which is saved as a lot of money per year absolutely excellent she was so good
Explained every thing filly
Tariff agreed. Not carried out as discussed
I was to get new tariff.
12 month fixed costing circa.Green. £151 per month.
No email confirmation received except one having no relationship to that discussed.
Losing faith in Octopus.
Cannot give a good review to whomever I spoke to.
If I do not get the tariff agreed then shall look to another provider.
Very helpful staff who explained…
Very helpful staff who explained everything clearly
Very knowledgable and lovely service
THE PERSON I SPOKE TO WAS VERY NICE AND PROFESDIONAL HE EXPLAINED EVERTHING SO I COULD UNDERSTAND
Very helpful and polite
Very helpful and polite. Found me an amazing deal. Saving of £100 per month.
Very happy how quick and efficient the call was.
The agent was clear
The agent was clear , explained everything and was courteous .
i I'm happy with that thank you
I'm happy with that and thank you for your help I'm happy with all of that thank you
Excellent very helpful extremely good
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








