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Utility DiscountReviews 

2,357
•
TrustScore 4.5 out of 5

4.6

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpful, friendly, and professional demeanor of the staff, who are dedicated to finding the best deals and explaining details clearly. Many appreciate the ease of switching services and the competitive pricing, which often results in significant savings on energy bills. The overall service is frequently described as excellent, with people feeling well looked after and satisfied with the quick and efficient processes. However, some customers mentioned issues with receiving unwanted SIM cards or experiencing difficulties with other companies, which sometimes led to frustration and a feeling of being in circles. A few people also reported encountering rude staff or receiving conflicting information, leading to a poor service experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and polite.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and professional... See more

Service

Consumers generally report positive experiences with the service, highlighting its efficiency and... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that the company helps them... See more

User experience

Clients share positive opinions on user experience, frequently describing it as straightforward, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Company details

  1. Price Comparison Site

Written by the company

Reviews

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(2,357)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Make the change today!

The customer service and price, I have had from Utility Warehouse has been excellent. I spoke with Isla who could not have been more helpful. The switch for my gas & electric was easy. Thank you Isla!

A free SIM card with unlimited txt and calls 8gb of data for using their service!

I have since changed my fibre broadband and mobile to UW with an extremely competitive deal. Mohammad was very patient with me and has very good customer skills. The package deals are excellent

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great guy

Great guy, made it incredibly easy to switch out suppliers and very helpful wheb I was in doubt. Give him a raise!

1 September 2025
Unprompted review

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