Chat online assistance (Chat) was quick and easy to use, and all questions were answered precisely. Delivery was about half the time estimated and the postal box arrived in excellent condition. The... See more
Company replied
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Easy and efficient process to order. Humans answered the phone when I called customer service with questions about products. Got my answer quickly and was able to order in under 10 minutes. Clear w... See more
The speed that I was able to create an account and then also have it verified as tax exempt was astounding! I created an account, attached verification, compiled and paid for the order in under 15 mi... See more
It was easy to find the product I wanted and place the order. I had some questions about address numbers for the new mailbox so I consulted the ChatBot in the lower-right corner. There was a banner a... See more
Company details
Written by the company
U.S. Post has a factory-direct pricing structure that allows us to offer the highest-quality mailboxes at the lowest possible price. You will not find comparable products at a lower cost anywhere, not on the Internet or in stores. Our service and installation are second to none. U.S. Post works with local Postmasters in new developments to determine proper mailbox placement. No customer is too small or too large. Whether you're a homeowner, a local or nationwide developer/HOA, or a property manager, U.S. Post will be glad to work with you to enhance the look and value of your property with our specialty product line.
Contact info
2004 W Lincoln Rd, 60051, Lakemoor, United States
- 800-977-2626
- service@uspostmailbox.com
- uspostcompany.com
4.7
Excellent
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Need better CSR
Products are well made, but organization seems to be suffering. Was sent wrong stickers initially, then upon a supplemental order, items were sent to wrong address, and the representative just kinda shrugged
1 September 2024
I placed an order on September 3rd and…
I placed an order on September 3rd and was promised shipment the next day by a Company representative.
My order finally shipped a week later but, in the interim, I did not receive replies to both voice message and text messages.
30 August 2024
I don't like to be nickel and dimed
I don't like to be nickel and dimed. Do not like all the miscellaneous little add on charges for small items. I ordered a plaque to go with a mailbox to show my address. Price was displayed for the plaque, then had to add another $10.00 because I selected a standard post. Also, shipping charges are misleading. Was told shipping was $39.99 then after checkout saw another add on shipping charge for $19.99. So it looks like US Post Company charged an extra $19.99 just for taking the order. I selected US Post Company to order a Gains mailbox because the price was a little less than some other options, I found online. After having to pay for the shipping+extra shipping charge and all the little add on items, I think a better price could be found.
I will say the customer support navigating the website to find all the pieces was very good and helpful
10 September 2024
Reply from US Post Company
James, I have looked into your order. The double shipping cost is a mistake. I will give you a call and get this corrected.
I have been an avid user of the USPS
I have been an avid user of the USPS. Thanks for your dedication folks!
3 September 2024
Unprompted review
I've had several phone calls following…
I've had several phone calls following up on the service I'm receiving. Nobody does that anymore. Sometimes it feels like they'd rather not know. Not Waste Mgmt., they have been available and have checked in on me many times. I'm very impressed with your business. Thank
You!
9 August 2024
Easy, quick and looks good
They had the exact mailbox I needed to replace. It came quickly and looks great.
3 August 2024
Easy website to navigate
Easy website to navigate. Chat help if needed. Hope the rest of the process is just as smooth 🌸
11 August 2024
Exactly what I was looking for
Exactly what I was looking for. OEM product is designed specifically for my mailbox. Nicely packaged and arrived ahead of schedule.
22 July 2024
Difficult to Navigate
When I tried to order a product I found the website to VERY DIFFICULT to navigate. It made me answers questions when I just wanted to shop around.
Then when I went to order there were a lot of things to fill out. Not a smooth experience. I almost decided to purchase with someone else. But I choose to stick with it and ordered. I am pleased with the product.
20 June 2024
truck ran over my Mailbox
After the landscaping truck ran over my mailbox this morning, I was able to find all the pieces to repair it!
6 July 2024
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