I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
492 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was no problem getting my new…
It was no problem getting my new pasport and service was fairly prompt.
25 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback Robert! We’re glad to hear that getting your new passport was easy and that you found our service prompt. We truly appreciate you taking the time to share your experience and are happy we could make the process convenient for you!
Quick and Painless Process!
I kept putting this off because I remember how clunky the process of renewing a passport used to be. Not anymore!
My passport was going to expire in June 2027, but I needed to get a new one before my upcoming trip due to the fact that you can't travel with it if it's less than 6 months out before expiration.
The forms and instructions were very straightforward. I also loved the amount of communication and updates I got via email and text informing me of where my application was in the process.
I asked for expedited delivery, even though I knew it would cost extra, it wasn't terrible. They said I would get it within 4 weeks, and I want to say it was more like 2.5 weeks. Very speedy!
Now I got my new passport ready for my upcoming cruise in February and I don't have to worry about it again for another 10 years!
27 June 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for sharing your detailed experience Laura! We’re thrilled to hear that the process was much easier than you remembered and that our straightforward instructions and regular email and text updates helped make everything feel smooth and stress-free.
It’s wonderful to hear that your expedited passport arrived even sooner than expected and that you’re now all set for your upcoming cruise! We truly appreciate your trust and kind words, and we wish you a fantastic trip!
Everything went smooth as silk
Everything went smooth as silk. We were kept informed throughout the process.
25 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that everything went smoothly and that you felt well informed throughout the process. Keeping our customers updated every step of the way is important to us. We truly appreciate your trust and kind words Doug!
This is a fraudulent practice do NOT…
This is a fraudulent practice do NOT pay these people. They replied because I demanded a refund. I did have an order and realized and reported them. So they will say anything to cover their asses. You literally are paying them to fill a form out you can fill out FOR FREE at thr post officd
20 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback, Jenny.
We have not been able to locate any order in our system under the name provided. We have also requested additional information to review your concerns, but have not yet received a response.
Without this information, we are unable to verify or investigate your claims. Please reach out to our support team with the requested details so we can properly review and assist you further.
Getting our Passports renewed was easy…
Getting our Passports renewed was easy and quick. We were surprised at the turn around time!
25 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful feedback Jamela! We’re so glad to hear that renewing your passports was easy and quick, and that you were pleasantly surprised by the turnaround time. We truly appreciate you working with us.
It’s incredibly easy and conveniently…
It’s incredibly easy and conveniently worth it. I applied for my new passport from the comfort of my home.
20 May 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that you found the process incredibly easy and convenient, and that you were able to complete your passport application from the comfort of your home. We truly appreciate your trust and are happy we could make the experience so convenient for you Rodel!
The Department of State photo tool…
The Department of State photo tool wasted a lot of time because it would not access photos from my camera roll and would default to Google photos.
16 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the Department of State’s photo tool.
We would like to clarify that we have no involvement with, affiliation with, or control over the Department of State’s photo tool. The issue you experienced with accessing photos from your camera roll is related to their website or tool and is outside of our service.
As a third-party application assistance service, we provide guidance and support with the application process. We kindly ask that your review accurately reflect your actual experience with the services provided by our company, rather than functionality or issues associated with a government website or tool that we do not operate or control.
Our team previously reached out to address your concerns and provide additional assistance, but we have not yet received a response. Please feel free to respond to us as we are always happy to assist with any questions or concerns regarding the services we provide.
Great help in what i need.
24 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind review Saylin! We’re glad we could provide the help you needed and make the process easier for you. We truly appreciate your feedback and are happy to have assisted you!
I had a great experience with US…
I had a great experience with US Passport & Visa.org. The service was professional, helpful, and easy to use online. Whenever I had questions or needed assistance, their team was very responsive and helpful. They guided me through the process and made everything much easier.
I really appreciate their excellent customer service and support. I would definitely recommend US Passport & Visa.org to anyone who needs help with passport or visa services.
24 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you so much for your thoughtful and detailed review Huynh! We’re delighted to hear that you had a great experience with our team and found the process professional, helpful, and easy to navigate. Providing responsive support and guiding our customers through each step is something we take great pride in. We truly appreciate your recommendation and kind words about our customer service!
The service was great
The service was great. My only complaint was the cost. It was way to high for the service provided.
23 July 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback Joyce. We understand that pricing is an important consideration, and we truly appreciate you taking the time to share your experience. We’ll keep your feedback in mind as we continue working to provide a valuable experience for our customers.
Had all my documents lady was super…
Had all my documents lady was super nice took me 5 min
10 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review Kait! We’re so glad to hear the process was quick and easy, and that our team member was friendly and helpful. We appreciate you taking the time to share your experience and are happy we could make things so convenient for you!
Simple instructions
Simple step by step instructions and once the requirements were submitted, it took about a 2 week turn around to receive my passport renewal and passport card. I submitted in the middle of June '26.
15 June 2026
Unprompted review
Reply from Uspassportandvisa
We strive to have clear instructions so they are simple and easy to follow. We are glad to hear of your experience with our service Michael. It’s wonderful to know you received both your passport renewal and passport card promptly. We truly appreciate your trust and are grateful for your positive feedback!
Did the whole process on line
Did the whole process on line. Paid for expidited service. It was done easily within the time frame that was promised. Great service!
Many thanks.
16 July 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that you found the process easy and that our assitance for your expedited service was completed within the promised timeframe. It’s great to know you had such a positive experience. Thank you for choosing us, and many thanks for your kind words!
Easy Process
The process was very easy and straightforward. I received my passport in a timely manner. I was pleased that my old passport was returned
13 July 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience William! We’re delighted to hear that you found the process easy and straightforward and that your passport arrived in a timely manner. We truly appreciate your trust and positive feedback!
Reply from Uspassportandvisa
Thank you for your review Chris! We’re happy to hear you had an easy experience. We appreciate your feedback and working with us.
THIS IS A SCAM!!!
THIS IS A SCAM!!!
They do not and cannot renew your passport. This is not a government agency they just take your money and you then have to pay again for the passport. They actually charge you more than what the passport costs.
21 August 2026
Unprompted review
Reply from Uspassportandvisa
We appreciate your feedback. Our team has already attempted to contact you regarding your experience and to provide assistance, but we have not heard back.
For transparency, our company operates as a third party document preparation and application assistance service and is not affiliated with the U.S. government. This information is disclosed throughout the website prior to checkout. We do not claim to renew passports, rather our service fees cover guided application preparation, document review, and detailed filing instructions, while government fees are separate and paid directly to the issuing agency.
We encourage you to reply to our previous outreach as we remain available to assist and answer any questions regarding our services.
It was much easier than I thought it…
It was much easier than I thought it would be.
22 June 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Edward! We’re so glad to hear that the process was easier than you expected. Making things simple and stress-free for our customers is what we strive for. Thanks for working with us.
The agent was very friendly and able to…
The agent was very friendly and able to answer all questions in a timely manner. Also your process makes it very easy to have any questions answered in a fast and easy process!
21 August 2026
Unprompted review
Reply from Uspassportandvisa
We’re delighted to hear that our agent was friendly, helpful, and able to answer your questions promptly. We’re also glad you found our process fast and easy. We truly appreciate your feedback Eldon!
First time applying for passport
First time applying for passport. Using the guidelines provided made the process much easier. Appreciate the assistance!
1 July 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Brian! We’re so glad our guidelines helped make your first passport application easier and more straightforward. We appreciate your kind words and are happy we could provide helpful assistance along the way!
Actually my Grandson assisted me
Actually my Grandson assisted me! We gathered all the information, mailed in and then it processed faster than expected! So happy to have my renewed passport in my hands!July 2026
21 August 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your feedback Mary! We’re so glad your grandson was able to assist you in gathering everything you needed from our step by step guidelines and that the process moved faster than expected. We appreciate your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.