USLegalWills.com Reviews 

896
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the platform for being extremely intuitive to navigate, clear, and very helpful when creating or updating essential estate plans. People deeply appreciate the affordable pricing and the incredible convenience of completing legal documents online without dealing with confusing legal jargon. Some reviewers were not happy with minor navigation hurdles, mentioning occasional confusion during specific steps like the beneficiary section or when viewing full text fields. Others noted minor shortcomings such as needing extra affidavit forms elsewhere, struggling with document codes, or spending additional time carefully editing files.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very fast, easy... See more

Service

Customers had ambiguous experiences with service, feeling that while the program provides a thorough and... See more

Website

Users describe positive interactions with website, highlighting that the platform is easy to navigate.... See more

Instructions

Reviewers highlight positive aspects of instructions, noting an easy step-by-step process with clear... See more

Product

Clients share positive opinions on product quality, describing it as comprehensive and easy to understand for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been dreading this job and was totally floored how easy and informational you made it, so much so I bought and gave 4 more as gifts to my family! These are important life responsibilities we... See more

Company replied

Rated 5 out of 5 stars

I have been using USLegalWills for years. I purchased the life membership and it was worth it. Over the years, I have been able to update my estate documents as my circumstances changes. There are... See more

Rated 5 out of 5 stars

I recently went through a divorce and needed to update my will. My attorney also represented my former husband with the prenup he desired so did not want to assist me. I turned to USLegalWills to upda... See more

Rated 5 out of 5 stars

I used USLegalWills to update my Will, Power of Attorney for Finances and Power of Attorney for Health Care after a recent divorce. The online forms are easy to complete and their customer service was... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Created in 2003, USLegalWills.com is one of the country's leading Will writing services. For just $39.95, and in about 20 minutes, you can create your legal Last Will and Testament. A full set of estate planning services are also available including a financial Power of Attorney and Living Will, customized for your State. All States are supported (with the exception of Louisiana). The service offers many added value features like a LifeLocker Executor tool to document all of your assets, and a digital vault to upload important files. USLegalWills.com has a proprietary "Keyholder" mechanism that ensures the right information gets to the right people at the right time.

USLegalWills.com - your Will in your hands in 20 minutes

Written by the company

Full 30-day money back guarantee.
Our mission is to educate and support you in your estate planning needs. There is help every step of the way, with a support team available by email, phone and live text chat.

Up front pricing with no hidden fees. A Legal Will for $39.95

Intuitive, step-by-step process to prepare your Will in just 20 minutes.

We are committed to your satisfaction. Full 30 day money back guarantee.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(896)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and Thorough

Using this program was easy even for an octogenarian. The program is comprehensive, addressing every conceivable variation in needs.

9 April 2026
Rated 1 out of 5 stars

Dealing with them was good

Dealing with them was good. I had questions and could not get assistance. They were to busy. I wanted to cancel and get refunded. As of April 14, I’m still having great difficulty getting my money back. I will NEVER purchase another Groupon. If you have an issue you are stuck.

7 December 2025
USLegalWills.com logo

Reply from USLegalWills.com

It's so unfortunate that you gave us a one star review. You contacted us three times about the Groupon voucher complaining that you had a voucher for the service at Willing, and it wasn't working. We explained that this is a completely different company. We don't even offer our services on Groupon anymore (partly because of the hassle with redeeming voucher codes). We then answered three other questions about working through the service and distributing the assets. Your Wills do now look complete. It looks to me that your one-star should be directed at Groupon. You certainly haven't requested a refund from USLegalWills.com. but if you do have any other questions for us, please get in touch. I am very sorry that you left us a one-star review. We really did everything we could for you. Best wishes.

Rated 4 out of 5 stars

Program is easy to use.

The program was easy to use and really made you think and consider what you want in your will. All around program with other considerations for power of attorney and end of life wishes.

7 March 2026
Rated 1 out of 5 stars

After the purchase

After the purchase, it says to check and review with an attorney. Why would I need you then? I'd be paying twice for the same service. I have requested a refund. This way, I will have peace of mind by utilizing the services of an attorney.

1 March 2026
USLegalWills.com logo

Reply from USLegalWills.com

Thank you for the feedback Carolyn. However, that's not what the message said. Our service allows you in some sections to choose "none of the above options, let me describe what I want to happen". If you choose this option, and decide to type a description of your plan, then we draw your attention to an optional service that we offer that has one of our estate planning attorneys review this section for you. It is not required, but it is available to you. I hope this helps. Best wishes.

Rated 4 out of 5 stars

For the most part is was easy

For the most part is was easy. A little confusing at times but I think I figured it out.

22 February 2026
USLegalWills.com logo

Reply from USLegalWills.com

Thank you for sharing your experience — I’m glad to hear most of the process felt straightforward. If any part still seems a bit confusing, we’re always here to help you work through it and make everything feel clear and comfortable.

Rated 3 out of 5 stars

Thought I had renewed subscription…

Thought I had renewed subscription previously. Evidently I had not, but to renew two I could not access the discount rate for two because of being on different dates. Don't know I will renew next time!!

11 February 2026
USLegalWills.com logo

Reply from USLegalWills.com

Hi Edward, thank you for the review, but this isn't correct at all. You can add 5 years to both accounts at the couple's rate. The price for a 5 year extension is $29.95 for one person, and $39.95 for a couple. I have checked and the couple's rate is available to you if you login to your account because your accounts are linked.

Rated 4 out of 5 stars

Slightly confusing, but manageable

We found the steps to complete our task a bit confusing. We also went through the time to do a living will, only to realize that there was an extra charge for that. I can’t remember the specific question, but it was in the beneficiary section wrap up. All that being said, we would still recommend this service.

15 February 2026
USLegalWills.com logo

Reply from USLegalWills.com

Thank you for sharing your experience — and for still recommending us. Some steps can feel a bit confusing the first time through, especially when exploring optional add‑ons like the Living Will. If you ever want help navigating any section or understanding what’s included, we’re always here to make things clearer and easier.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look