Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
Company replied
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
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Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
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Great company easy to deal with!!
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you found us easy to work with. We appreciate your business and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I trust these people have gotten what…
I trust these people have gotten what was represented fair price knowledge of coins I need help with thankfully.
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're honored by your trust and pleased to hear that you've found value in our fair pricing and knowledgeable guidance. Helping our customers make informed decisions is important to us, and we appreciate the opportunity to assist you with your precious metals purchases.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Michel has been so helpful with my…
Michel has been so helpful with my journey in my investing since he took over for my past associate!
Blessings
Tom
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback, Tom! We're delighted to hear that Michel has been such a valuable partner in your investment journey. Providing knowledgeable guidance and personalized service is what we strive for, and we're glad he has made your experience a positive one. We truly appreciate your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your experience was quick, easy, and professional. We're also pleased that your order was received in a timely manner. We appreciate your business and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
It was quick
6 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your experience was quick and efficient. We appreciate your business and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I have a great CSR in Arianna
I have a great CSR in Arianna. I really feel like she looks out for me and keeps me alerted to offerings based on my previous purchases. Please don’t ever replace your people with robots or AI; she makes the difference to me!
6 August 2026
Reply from U.S. Gold Bureau
Thank you for your wonderful feedback! We're delighted to hear that Arianna has earned your trust and made such a positive impact on your experience. Providing personalized service and building lasting relationships with our customers is at the heart of what we do, and we're glad Arianna has been there to support you every step of the way. We'll be sure to share your kind words with her.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My experience was made great by Rhonda
My experience was made great by Rhonda. She lets me know when something in my price range becomes available. Everything that I have received has been top quality.
17 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Rhonda helped make your experience a great one. Providing personalized service and keeping our customers informed about opportunities that match their interests and budget is something we take great pride in. We're also pleased to know that you've been happy with the quality of your purchases.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
A-1 service
I have been acquiring gold/silver from U.S Gold Bureau for about 5 years, nothing but excellent service,price, advice and guidance. My rep,(Goldguy), knows my goals and will contact me when they have something I may be interested in, or let me know when something i may want is on sale,
Never pushy.
7 August 2026
Reply from U.S. Gold Bureau
Thank you for your continued trust and support over the past five years! We are thrilled to hear that you have consistently received excellent service, pricing, advice, and guidance from our team. It's especially rewarding to know that your representative understands your goals, keeps you informed about opportunities that may interest you, and does so without ever being pushy.
We truly appreciate your business and look forward to serving you for many years to come.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We’re delighted to hear that you are pleased with your coin and found it to be a great value. We appreciate your business and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I have been purchasing Numismatic…
I have been purchasing Numismatic precious metal coins from USGB for several years now. They offer competitive pricing with quick delivery.
6 August 2026
Reply from U.S. Gold Bureau
Thank you for your continued business and loyalty over the years! We're pleased to hear that you've enjoyed competitive pricing and prompt delivery on your numismatic precious metal coin purchases. We appreciate your trust in U.S. Gold Bureau and look forward to serving you for many years to come.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Dana was very knowledgeable
Dana was very knowledgeable, he made it a great experience. Just one problem, the coins took a lot of time to get to me. I called Dana and explained why. Thank you
6 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Dana's knowledge and guidance helped make your experience a positive one. Providing excellent service and helping our customers make informed decisions are top priorities for our team, and we're glad Dana delivered on both.
Thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My representative is quite helpful and…
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before I got medals. I found that hard to believe that’s my only concern the timing in between the when the order was placed versus when they have the medals in hand
Dan H
4 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback, Dan. We're glad to hear that your representative has been helpful and enjoyable to work with. We also appreciate your comments and will share them with our team as we continue to improve the customer experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
the purchase was very straightforward…
the purchase was very straightforward and delivered to storage in a timely manner.
3 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're pleased to hear that your purchase experience was straightforward and that your metals were delivered to storage in a timely manner. We appreciate your trust in U.S. Gold Bureau and look forward to serving you again.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Beautiful Texas Coin
Texas coin is a beautiful coin.
The coin hipped fast once they received their back order. This is a popular coin. Packed very well.
Rhonda was great to communicate with.
5 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you are enjoying your Texas Coin and that it arrived well packaged. We're also pleased that Rhonda provided great communication throughout the process. We appreciate your business and are grateful for your support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're pleased to hear that you found our team helpful and service-oriented. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great products and secure delivery!
5 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're thrilled to hear that you were pleased with our products and secure delivery. Providing a great customer experience from purchase to delivery is very important to us, and we appreciate your support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Kerry Cash is the reason I do business…
Kerry Cash is the reason I do business with your company
4 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're honored to hear that Kerry Cash has earned your trust and confidence. Providing exceptional service and building lasting relationships with our clients is what we strive for every day. We truly appreciate your business and your kind words.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Tracy Henry provided you with such a great experience. We will be sure to share your kind words with her. Thank you for your support and for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Ron Baxter has been my go to person for…
Ron Baxter has been my go to person for approx. 15 yrs. He gives me great advice. He is honest, friendly, and always available!
I love this company!
3 August 2026
Reply from U.S. Gold Bureau
Thank you for your wonderful feedback! We are delighted to hear that Ron Baxter has earned your trust over the years. His honesty, expertise, and commitment to serving clients are qualities we value greatly, and we're pleased he has consistently provided you with excellent service. Thank you for your continued loyalty and support!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My client representative
My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more than a client representative, she is a trust friend, a specialist, some one that cares 1000% that her clients are receiving the bst service she can provide.
3 August 2026
Reply from U.S. Gold Bureau
Thank you for your kind words about Tracy Henry! We are delighted to hear that her dedication, expertise, and genuine care have made such a positive impact on your experience. We will be sure to share your feedback with her. Thank you for your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
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