Tracy always takes good care of us and lets us know when there are good buys available. We have recommended her to many other friends and family. Our portfolio has grown more than we expected which is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My client representative, Tracy Henry, is without question the creme of the crop. She goes 125% for her clients every day. She calls to just check in, when there is something special. She is more th... See more
Company replied
My representative is quite helpful and good conversationalist and a nice guy however, I don’t understand why it takes forever to get stuff shipped at one point you had my money over six weeks before... See more
Company replied
Our service advisor, Dustin Kruger was very knowledgeable in the precious metal arena. He answered every question in a manner that I was able to understand. I have already made several purchases from... See more
Company replied
Company details
Written by the company
The United States Gold Bureau's mission is to provide expert advice, educational tools, and transactional assistance to investors seeking to grow their wealth, safeguard and protect their savings, improve the privacy of their holdings, or any number of other financial goals they might have. For over two decades, The United States Gold Bureau has been a trusted partner for precious metals investors, transacting more than $3 billion since 2003. We provide a secure, private, and transparent process to help our clients learn about, invest in, and sell gold, silver, platinum, palladium, and other precious metals. Whether your goal is to protect and safeguard your wealth or capitalize on the enduring value of precious metals, our dedicated team of precious metals experts is here to help you meet investment goals. Our comprehensive approach creates lasting relationships as we provide education, market-guided advice, and assistance in procuring or selling metals.
U.S. Gold Bureau
Written by the company
- The leading precious metals education and investment firm.
- The U.S. Gold Bureau was founded to bring trust and integrity to all aspects of the precious metals acquisition process. Our goal is to always exceed our customer’s expectations by helping them to make better, more informed buying decisions. We understand that when acquiring precious metals, you have many choices to consider. Your Precious Metals Specialist will serve as a great resource to guide you step-by-step as you navigate through those choices. Each of our Precious Metals Specialists has been through an extensive training program and is well equipped to assist you at all stages of the process.
Free Phone Consultation for All New Clients
Avoid rookie mistakes that could cost you thousands of dollars. Learn the secrets of the pros.
Find out why so many investors are turning to gold. Get a free one-on-one phone consultation with one of our professional Precious Metals Specialists and receive a free security safe with your first qualifying purchase. There is no obligation and no sales pressure -- just the information you need to make an informed decision.
Contact info
203 Heritage Grove Road, 78641, Leander, United States
- 800-775-3504
- contactus@usgoldbureau.com
- usgoldbureau.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I buy silver from them and their…
I buy silver from them and their service, price, and delivery are great. They send out reminders if they are having specials which is a plus.
21 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've had a great experience with our service, pricing, and delivery. We're also glad that our special offers and updates have been helpful. We truly appreciate your business and look forward to continuing to serve your precious metals needs.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great service
21 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you received great service. Providing exceptional customer care and support is our top priority, and we truly appreciate your trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you found our team knowledgeable and that your experience was supported by great service. We're also pleased that your order arrived well packaged and on time. We truly appreciate your support and thank you for choosing U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The whole experience was very pleasant
The whole experience was very pleasant. Ryan assisted me with making good and reasonable choices. He was very informative and was able to answer my questions thoroughly. Transactions were easy and I received my products in a timely manner. The metals I ordered are very beautiful, and I am very happy to own them. Thank you!
18 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your Goldbacks and Silverbacks have become great additions to your collection. It's wonderful to know that you've enjoyed building your collection with these unique pieces. We appreciate your support and look forward to helping you discover more exciting additions in the future.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Always good service and on time
18 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've consistently received good service and that your orders have arrived on time. Providing reliable service and a positive experience for our customers is something we take great pride in. We truly appreciate your continued trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
That you are an honest company!
Our rep at is very personable very kind. We’ve been with her from the spring of 22 till the fall of 26. We’re very happy with her.. if we say, we don’t want to buy something. She doesn’t keep pushing us and pushing and pushing trying to sell. She listens to us and we get what we want is the bottom line.
28 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've found our company honest and that your representative has provided such personable and caring service over the years. Building long-term relationships with our customers and respecting their investment goals without pressure is something we take great pride in. We truly appreciate your trust and continued support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you received great service from your representative. Providing knowledgeable guidance and exceptional customer support is what we strive for every day, and we truly appreciate your trust in U.S. Gold Bureau.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Antonio is a rock star.
Antonio was a star….he rocked it. Got things DONE….I appreciate him very much. I had a great experience in a very hurried transaction. They were superstars.
18 September 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Antonio provided such outstanding service and helped make your experience a great one. It's wonderful to know that he was able to get things done quickly and efficiently during a time-sensitive transaction. We'll be sure to share your kind words with Antonio and the team.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you received great service and found our team knowledgeable. Providing exceptional customer service and expert guidance is a top priority for us, and we truly appreciate your support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
This company has been consistently…
This company has been consistently honest and trustworthy, and I’m very pleased. All the sales reps and others have been caring and have done their jobs well.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you've consistently found U.S. Gold Bureau to be honest and trustworthy. Providing caring, knowledgeable service and building lasting relationships with our customers are top priorities for us. We truly appreciate your kind words and your confidence in our team.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you had a great purchase experience. We appreciate your support and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Trustworthy company.
My agent guided me how to purchase. They were very professional and friendly, treated me like family. They are stay in contact keeping me updated on values. I’m very pleased with my purchase. Very trustworthy company.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that your representative provided professional, friendly guidance and helped make the purchasing process a positive experience. Building lasting relationships and keeping our customers informed are top priorities for us, and we're pleased to know that you feel like part of the U.S. Gold Bureau family.
We truly appreciate your trust and are grateful for your kind words.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
My Package was Empty!!
My Package was Empty!!!
Fedex delivered an empty box. I filled a Police report. Was assured your security department would contact me. Never heard a peep from them or my sales associate. My latest phone call to him was unanswered and my call was never returned.
I want a Complete refund of my money Plus any interest my money would have earned while it was in your hands
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback. We're very sorry for the frustration this experience caused, especially not hearing back as promised from our team. That falls short of what we expect, and we are actively working on a resolution with you now. We truly appreciate your patience as we finish making this right. Please don't hesitate to call us directly if you have any further questions. We appreciate you taking the time to share this, and your feedback helps us continue to improve our customer experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Easy shipment
Placed my order and didn't have to worry about a thing. The box came packed very well in a discreet package.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're so glad your order arrived safely and that the packaging gave you peace of mind. Providing secure, reliable shipping is something we take great pride in. We truly appreciate your business and support!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Reply from U.S. Gold Bureau
Thank you so much for the kind words! We're thrilled to hear you've had a great experience with your representative. We truly appreciate your trust and support, and look forward to our continued relationship!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Beautiful coin
Mike Ferguson is a wonderful representative of U S Gold Bureau. I enjoy buying gold and silver and seeing the beautiful coins and bullion when I open the boxes.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that Mike has been such a wonderful representative, and that opening your boxes to beautiful coins and bullion brings you joy. Creating moments like these through personalized service and expertise is something we take great pride in. We truly appreciate your trust and support.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Great service and care
Tracy Henry is the individual with whom I do business. She is GREAT! She listens carefully, makes good recommendations, follows up and checks in periodically to review everything. Products come in a timely manner and as expected.
31 August 2026
Reply from U.S. Gold Bureau
Thank you so much for the kind words! We're thrilled to hear Tracy has taken such great care of you—listening, following up, and making sure everything arrives just as expected. We'll be sure to share your feedback with her. We appreciate your business and look forward to our continued relationship!
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
I will never use this company ever again !
Have an order placed all the way from July and still have not received any delivery as of September 11, 2026. However, they continue to harass me to purchase more items and now they are asking me for a review. I have yet to receive my order and have called on numerous occasions to get updates. They have already been paid in full and are holding my money yet. I can’t get the items that I have paid for very unprofessional and very dissatisfied with their services.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback, and we understand the wait on this order was frustrating. Our records now show your order as delivered. If that's not the case on your end, please reach out to us directly and we'll look into it right away. This product was a new release with a longer delivery window, which should have been communicated more clearly at the time of your order. We also want to assure you that our outreach is never meant to feel like pressure, and we'd welcome the chance to address any remaining concerns. We appreciate you taking the time to share this, and your feedback helps us continue to improve our customer experience.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Beginner Friendly Company
The companies representative was very helpful to a new buyer as myself. The site has a very good coverage of the history of the Silver Eagle coins I was looking at. The reason for the 4 stars was due to the long delay in delivery of a purchase I made with them.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback and for your 4-star review. We're delighted to hear that our representative was helpful and that you found the information on Silver Eagle coins valuable as a new buyer.
Your feedback helps us continue to improve the customer experience, and we're grateful for the opportunity to assist you on your precious metals journey.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
Company has transparency and integrity
Company has transparency and integrity. They always answer the questions that I have in an honest truthful manner. Other dealers i find avoid straight answers many times.
31 August 2026
Reply from U.S. Gold Bureau
Thank you for your feedback! We're delighted to hear that you value our transparency and integrity. Providing honest answers, clear communication, and helping our customers make informed decisions are top priorities for us. We truly appreciate your trust in U.S. Gold Bureau and are grateful for the opportunity to serve you.
Best regards,
U.S. Gold Bureau Team
(800) 775-3504
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.