US Federal Contractor Registration (USFCR) Reviews 

634
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for guiding them smoothly through complicated government registrations, providing exceptional communication and consistently prompt support every step of the way. Consumers note that the team makes stressful administrative tasks completely effortless, ensuring critical deadlines are always met and paperwork is finished correctly. Though some reviewers were not happy with the service, mentioning that similar registration assistance can actually be found entirely for free elsewhere. A few individuals also felt that the overall experience involved pushy sales tactics alongside unfulfilled promises regarding extra help with landing lucrative contracts.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the team's exceptional communication,... See more

Service

Reviewers mention positive feedback about service, with many customers praising efficient staff members who... See more

Customer service

Users describe positive interactions with customer service, often praising assigned representatives for... See more

User experience

Consumers find user experience to be positive, highlighting seamless processes and exceptional support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeffrey Hoffses was great. I manage 3 companies and he helped me to renew all 3 to get them in sync to make it easier to manage. He reached out internally to help process things, without adding addi... See more

Rated 5 out of 5 stars

I know others will say you could do this without assistance, but i couldn't. I've never done it before and I found out confusing. Jeffery helped me immeasurably, and kept following up in phone calls... See more

Rated 5 out of 5 stars

I have worked with Jeffery at USFCR for the past two years and have been extremely happy with the level of service and support he has provided. This year was especially challenging because we changed... See more

Rated 5 out of 5 stars

Jeff was very helpful in assisting with updating our company information. He made it effortless and efficient. We couldn't have completed it in time without his help.


Company details

  1. Business and IT Consulting Agency
  2. also in
  3. Business Development Service

Written by the company

USFCR is the largest and most trusted System for Award Management (SAM) registration and renewal services company. USFCR has completed over 100,000 compliant SAM registrations for businesses and nonprofits during our 10 years in business. We also provide set-aside registrations and certifications, including women-owned, veteran-owned, HUBZone, 8(a) Business Development Program, and other federal contracting services, training, and technology.


Contact info

4.1

Great

TrustScore 4 out of 5

634 reviews

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1-star

No recent history of asking for reviews

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4.1

All reviews

(634)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

SCAM! They charge $599 (as of this review) to fill out a few simple fields that you can complete yourself on the actual, official website at sam.gov.

This is similar to the scams that charge you to fill out a FAFSA or other government forms. They need the same data you would type in anyway.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Kiersten Marino

Kiersten was a GREAT help. She was very clear with what was needed. She kept me informed and communicated all the change in a very timely manner. I greatly appreciate her help.

28 April 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

We are happy to hear that Kiersten was a great help to you in the registration process. Thank you for leaving such a nice review for her. We will be sure to share it.

Rated 5 out of 5 stars

After trying this on my own on the…

After trying this on my own on the government website, I gave up after a couple of hours. I got in touch with USFCR and Savannah got me through the process is about 20 minutes. She stayed on the phone with me the whole time and talked me through the form . They are worth every penny spent! I highly recommend these folks!

18 April 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

We are pleased to hear that Savannah provided you with excellent customer service and was able to make the process easier for you.

Rated 5 out of 5 stars

Great experience with USCFR

Great experience with USCFR. At first there were a few communication issues, but most recently I have been working with Savannah and she is amazing. As a new business owner its really helpful to put the administration burden of the certifications I need on an expert consultant. Thank you!

13 April 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for your feedback! We apologize for any initial communication issues you may have experienced, but we're thrilled to hear that Savannah has been providing you with amazing service as an expert consultant at USCFR. We understand that navigating certifications can be a burden for new business owners, and we're glad that Savannah has been able to assist you with the administration process. We appreciate your support and look forward to continuing to provide you with excellent service. Thank you for choosing USCFR!

Rated 5 out of 5 stars

Kiersten Marino made all the difference…

Kiersten Marino made all the difference for us. She did a spectacular job shepherding us through the process and overcoming all obstacles. She is extremely professional, helpful, and quick. We had a very short time frame to be registered and she ensured that we were successful! A pleasure to work with and a superb representative for USFCR!

12 April 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for leaving us a 5 star review. We are so happy to hear about your experience with Kiersten. She is definitely a valued member of the team who strives to provide excellent customer service.

Rated 5 out of 5 stars

Kiersten Marino was a consumate…

Kiersten Marino was a consumate professional in assisting us in re-activating our sam account. I would recommend her and your company to anyone needing services.

29 March 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for taking the time to leave us a review. Kiersten will be happy to see this.

Rated 5 out of 5 stars

Kiersten Marino was very helpful and…

Kiersten Marino was very helpful and excellent to work with.

2 March 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for taking time to leave such a nice review. Kiersten will be happy to see this.

Rated 2 out of 5 stars

purchased Federal Matchmaking Event…

purchased Federal Matchmaking Event paid $2,250 order # 2680 and they never performed. looking at invoice there no date They disappeared. I asked for refund and of course they never responded.
they might be out of business?
please consider another group.

16 March 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

You have the wrong organization. We do not offer Federal Matchmaking Events nor do we offer any services for $2,250. Please check your invoice for correct company. We are US Federal Contractor Registration or USFCR.

Rated 5 out of 5 stars

SAM registration

Kiersten was a pleasure to work with!

9 March 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for leaving a 5 star review for Kiersten! We appreciate your feedback.

Rated 1 out of 5 stars

slowly, not answer contact tempative, misreading information by email, possible case of xenophobia

I had a terrible experience. There were a misunderstanding on filling out the form, which took months to resolve. Many emails and phone conversations were exchanged, but the process was so slow that it fell fruitless. When an American collaborator started participating in the conversation, the USFCR's staff appeared to only return to her. Although we constantly said I was responsible for the organization, the staff would ignore so many of my temptation to contact them. After way too long, we got our registration on SAM. Too late, and we lose our dateline. After a few months, my email started getting crowded with emails from USFCR alerting me about expiration data on SAM. I tried to contact them several times, and I was completely ignored. When my American colleague tried to contact the staff, she got a feedback. And even though the information was wrong. They informed her that this alarm was given 90 days before the expiration date, but it started around six months before! And the most absurd is that I, the responsible, was never answered while an American collaborator was. Is this by chance or straight forward action of xenophobia?

9 March 2022
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

We are sorry you feel your experience was terrible. Foreign registrations do take an extended amount of time to complete as well as the the Duns/UEI switch occurred in the midst of your registration process. This change greatly extended processing times for all registration within SAM.gov. Your case manger was in contact with both contacts listed in your file at least weekly. Our records indicate you were on every email sent regarding the registration.

Rated 5 out of 5 stars

Outstanding

The service from my Case Manager Kiersten was outstanding. Quick response and a proactiveness beyond my expectations.

6 March 2023
Unprompted review
Rated 1 out of 5 stars

I do not want to give any stars at this…

I do not want to give any stars at this time. Just reading the negative reviews I see that people has lost there money due to negligence of this particular cooperation. As much as I need help with getting contracts for my business I am afraid to do so at this time being that I do not have money to just throw away.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE USFCR

We enrolled with USFCR on May 2022 and paid 3500$ in advance. Our Case Manager Ms. Amanda does not respond to calls and just replies to emails once a month after multiple reminders have been sent. My last call was with Mr. Peter, who onboarded us initially. He just shared a CRM report claiming follow-ups and services they have done as part of our registration process and has assured completion of the registration in one month (this happened jan 2023); now he does not respond to my emails. Literally, I have sent him three follow-up emails since our last call. After reviewing the report shared with us, to my surprise, it just had the list of follow-up emails and calls I made. I have been following up with them for the past nine months, and to date, there is no positive feedback from them; I signed up with this company seeing their 4+ Reviews on google and their highly professional website.  But reading through the reviews now and from our experience, I really don't think that is 100% true and should be a paid review. 
I have also tried contacting multiple officers @USFCR via LinkedIn, but none of them have responded. 

We were promised registration in 3 weeks, and it's been over nine months. If you are based in the USA, please thoroughly study the company before investing. We wouldn't recommend companies outside the USA; you must undergo the same situation: # totaldissapointment and Moneywaste. I would recommend, even if you signup, only pay after they have delivered the service. Their advance payment policy leaves you with no choice but to wait to hear back from them. We really did not feel valued as a customer. We could have invested that money elsewhere.

20 February 2023
Unprompted review
Rated 1 out of 5 stars

THE GOTCHA SCAM!

USFCR=A BIG EXPENSIVE JOKE! They communicate effectively when they’re awaiting upfront payment of $3,500.00 for their service….that NEVER Materializes! We went to USFCR for them to help our company to attain government contracts! It is now 8 months later and we are no closer! In the beginning another perk was “ oh- there is millions and billions of dollars set aside if you are a woman owned business”, and I am. But get this- they recently told me that I would need a certificate that only they could help me get to be considered a woman - owned business. Oh, and there’s a $5,000.00 fee. It’s hard to be done with USFCR because we paid for their services! All I can say is STAY AWAY! Total fraud! They capitalize on one’s ignorance when attempting to navigating the government landscape for your business purposes!
And their fee ($3,500.00)and gimmicks would be better tolerated if they would actually deliver on their promises! Nope 👎

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Kiersten is helpful and persistent

Kiersten is helpful, and she is especially persistent!

10 January 2023
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for taking the time to review the service you received. We appreciate it very much.

Rated 5 out of 5 stars

I didn't have the time to get my SAMS…

I didn't have the time to get my SAMS registration corrected and reimplemented. Jillian completed the task in around 30 days which is amazing when dealing with the government. It was worth the money. Thank you!

28 December 2022
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Nicholas, it's always amazing to hear that we've succeeded in providing our customers with the best possible experience. Thank you for giving us a chance to serve you.

Rated 5 out of 5 stars

Working with USFCR's grant department…

Working with USFCR's grant department has been a very smooth process.
I contacted USFCR's Grant Department in October asking for assistance with the USDA's Fertilizer Production Expansion Program Grant.
Alissa Wika was my main point of contact who guided me through all aspects of the application. The expertise of their team in support of this grant application was well worth it. I also have great support with my SAM Registration. I would highly recommend contacting USFCR for future grant applications as they make the process simple. Thank you Alissa, Anna Rose and Maria for your help.

23 December 2022
Unprompted review
US Federal Contractor Registration (USFCR) logo

Reply from US Federal Contractor Registration (USFCR)

Thank you for the excellent review and recommendation!

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