What I ordered was deliverd quickly and…
What I ordered was deliverd quickly and on time and in good order,Thank you
11 August 2026
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Company details
Written by the company
Ford Certified Used Parts is a partnership between Ford and Autonative, designed to give Ford owners access to high-quality, lower-cost used parts that perform like new. The initial phase focuses on a small range of high-demand parts to ensure a best-in-class customer experience. This limited rollout sets the stage for a planned broader expansion of parts and services. All Ford Certified Used parts are listed online with clear, upfront pricing and can be shipped to any UK address. Products are graded as either: Grade A: “As new” condition Grade B: With slight aesthetic defects Both Grade A and Grade B parts are tested by Autonative in line with Ford Engineering Standards.
Contact info
United Kingdom
- customerservice@autonative.com
- usedparts.ford.co.uk
3.9
Great
13 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wrong side head lamp posted to me
Wrong side head lamp posted to me, wrong type and damaged..
Full refund and the head lamp disposed of to the local recycle center..
Informed no head lamp for RH AVAILABLE ..
Bought after market from eBay , waiting arrival . Cost £70
Not £400 new not £200 after market and not £90 second hand from ford..
6 August 2026
Reply from Ford Certified Used Parts
Hi Mr. Gibson,
We’re sorry to hear about your experience. It does not reflect the standard of service we aim to provide, and we apologise for the inconvenience this has caused for you.
Once you contacted us, we promptly arranged a full refund and confirmed that the headlamp could be disposed of at your local recycling centre, avoiding the need for you to return it. We’re also following up with our courier team regarding the damage sustained in transit.
We have commenced an immediate review of the circumstances surrounding the product supplied and will take appropriate action following our findings. We appreciate you bringing this matter to our attention.
As the supply of our used parts is subject to stock availability, unfortunately, due to high demand, we did not have a suitable alternative available to offer as a replacement on this occasion.
We understand you have since sourced an aftermarket alternative. Ford Certified Used Parts supplies genuine Ford components which undergo rigorous Ford Certified testing, with pricing reflecting the specific genuine component supplied.
We appreciate your feedback and are sorry that, on this occasion, we were unable to provide the experience and level of service we expect for our customers.
Ford Certified Used Parts
Reply from Ford Certified Used Parts
Hi Gillian,
We're pleased to hear that you were happy with the condition of your part.
We're sorry to hear that your delivery took longer than expected. We appreciate your feedback and will take this on board.
Thank you for taking the time to share your experience.
Ford Certified Used Parts
Very late delivery
I orderd a part and it was supposed to be next day delivery but I didn’t receive the part for over a week.
24 July 2026
Reply from Ford Certified Used Parts
Hi Jamie,
Thank you for your feedback, which is much appreciated.
We have looked into your concern and sincerely apologise for the delay and inconvenience caused. Unfortunately, there was an issue with our courier which resulted in your order taking much longer than expected to arrive.
We are currently investigating this with our courier to help ensure this does not happen again.
Thank you for choosing Ford Certified Used Parts.
Fast
Fast, correct part first time and just as good as I would expect had I gone to Ford themselves but less expensive. Will use again
14 July 2026
Reply from Ford Certified Used Parts
Hi,
We're happy to hear that you received the correct part first time and that you found our service fast and great value.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Thank you for choosing us,
Ford Certified Used Parts
First Time using ford Certified parts…
This was my first time using Ford Certified Parts. I needed the Drivers Side Rear Light Cluster, for 'Ford C Max 2017' It was easy to search and find on their Web site. A choice of A or B quality. My choice was A at £91.00. The part arrived earlier than advised. It was securely packed and in Pristine condition. I fitted in 30 minutes. Excellent Service will use again if required.
16 July 2026
Reply from Ford Certified Used Parts
Hi Richard,
We're delighted to hear that your first experience with Ford Certified Used Parts was such a positive one. It's great to know you found the right part easily, that it arrived ahead of schedule and that fitting it was straightforward.
We appreciate you taking the time to share your feedback and look forward to helping you again whenever you need us.
Thank you for choosing us,
Ford Certified Used Parts
Clear simple and efficient!
2 July 2026
Reply from Ford Certified Used Parts
Hi Sam,
We're pleased to hear that you found your experience simple and efficient.
We appreciate you taking the time to share your feedback.
Thank you for choosing us,
Ford Certified Used Parts
Excellent price and deliver.
1 July 2026
Reply from Ford Certified Used Parts
Hi Nigel,
We're pleased to hear that you were happy with our price and delivery.
We appreciate you taking the time to share your feedback.
Thank you for choosing us,
Ford Certified Used Parts
Reply from Ford Certified Used Parts
Hi Neil,
We're pleased to hear that you were happy with our communication, delivery and overall service.
We appreciate you taking the time to share your feedback.
Thank you for choosing us,
Ford Certified Used Parts
Part sent quickly
The company responded to a request to post the part asap due to time sensitive MOT appointment and it was delivered in good condition.
5 June 2026
Reply from Ford Certified Used Parts
Hi James,
We're pleased to hear that we were able to assist with your time-sensitive MOT appointment and that the part was in good condition.
We appreciate you taking the time to share your experience.
Thank you for choosing us,
Ford Certified Used Parts
Very good
Product arrived quickly, well packed & at a great price. Will definitely be using again should I need to.
8 June 2026
Reply from Ford Certified Used Parts
Hi Raz,
We're happy to hear that your order arrived quickly and was well packaged. We truly appreciate your feedback and look forward to assisting you again in the future should you need anything else.
Thank you for choosing us,
Ford Certified Used Parts
Excellent Service
Quick delivery, carefully packed and included bulbs. Item was in great condition
1 June 2026
Reply from Ford Certified Used Parts
Hi Andy,
Thank you for your review. We're happy to hear that you were pleased with the service, quick delivery and the care taken with the packaging.
It's great to know the item arrived in excellent condition and we appreciate your feedback.
Thank you for choosing us,
Ford Certified Used Parts
Great price and service
Great price and service. Gearbox still to be fitted but looks in great condition externally
27 May 2026
Reply from Ford Certified Used Parts
Hi Mark,
Thank you for your review. We are pleased to hear that you were happy with the price and the service provided.
It's great to know the gearbox arrived in excellent condition and has met your expectations. We appreciate you taking the time to share your experience.
Thank you for choosing us,
Ford Certified Used Parts
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