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Bounce Luggage Storage Reviews 3,539

•
TrustScore 4.5 out of 5

4.6

Travel & Vacation
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Review summary

Created with AI, based on recent reviews

Considering 1,280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and friendly demeanor, making interactions pleasant. The service is consistently described as easy to use, convenient, and efficient, with many appreciating the smooth drop-off and pick-up processes. The locations are often highlighted as excellent, being easy to find and conveniently situated near key transport hubs or attractions. However, some people were dissatisfied with the service, citing issues like inconsistent information, difficulty accessing their bags due to system errors, or unexpected closures. A few other people also felt that the price was slightly high, while some reported instances of issues with personal belongings or encountering unfriendly staff at certain locations.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the staff for being very friendly,... See more

Location

Customers consistently note positive experiences with location, finding them easy to find and conveniently... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the quick, easy, and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process to be super... See more

Price

Consumers find price to be ambiguous, with many praising it as cheap, reasonable, and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outside sign is for the restaurant, don't look for the Bounce logo/name, just walk into restaurant. Entrance for suitcases can be through side garage door, which is easier than through restaurant.... See more

Rated 5 out of 5 stars

Very easy booking online booking process via Bounce, although a bit more guidance about what constitutes a small or a big bag would be helpful. Staff at Mickkegate News were friendly and helpful. Hand... See more

Rated 5 out of 5 stars

We didn't want to drag our heavy backpacks around with us while visiting Valencia, but the other left luggage places would all be closed when we returned, so we took our bags with us to Valencia and... See more

Rated 5 out of 5 stars

Easy to use, good location, good price. I was expecting a smaller space, it was really spacious! I could fit twice as much in there, two backpacks a camera bag, a tote bag and two coats and it was sti... See more

Company details

  1. Travel & Vacation

Written by the company

Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Close to the train station

I like that this locker was only a 10 minute walk from the train station and that we could drop our bags early in the morning. The address given was a bit away from where our Uber dropped us (it was past 38 and near the bend in the road on the other side of the apartments). Scanning took more than once on 3 of my lockers, so be patient and keep trying.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to drop off

Easy to drop off. Was a little difficult to find. It’s the change house and you have to knock on the door to be let in. But at at least you know the luggage will be safe!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend this location more!

Couldn't recommend this location more! Staff were absolute diamonds, they were so friendly and helpful! They honestly couldn't have done more to help us, from recommending places to eat, helping us get to our bus station, letting us use the loo etc- they were just the best 💚 Great location, short walk from train street and lots of cafes. Absolute sweethearts honestly 💚 Even gave us a gift after gabbing- a mosaic their friends make as a hobby 💚💚

29 March 2026
Unprompted review
Rated 5 out of 5 stars

This service was incredibly easy to…

This service was incredibly easy to use. The location ideal and only a short walk from the train station. The staff at Fidel’s are very nice and accommodating. I would recommend this location again.

27 March 2026
Unprompted review

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