usave broadband price comparison Reviews 

693
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Really impressed with the website, I did not end up getting a broadband deal in the end but would highly recommend using it.

Rated 5 out of 5 stars

Please note I raked through sites for weeks before deciding on a company to but my GF's birthday present from. Delivery was awesome! I mean I asked for it on Monday (from Thursday) and it cam... See more

Rated 5 out of 5 stars

After reading other negative reviews wasn't sure whether to go ahead, however other providers didn't appear much better. Ordered Sunday evening, emailed me immediately to confirm delivery on Wednesda... See more

Rated 5 out of 5 stars

Ordered two contract iPhones for my twin daughters. Ordered, processed and accepted Friday morning with a delivery date of following Tuesday. Later on the Friday received an email saying phones woul... See more

Company details

  1. Price Comparison Site

Written by the company

usave will help you find the best deals on key utilities including broadband, and gas & electricity. With our free comparison tools helping you switch, and our guides keeping you informed, we'll make sure that you're never paying over the odds for the ...


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5.0

Excellent

TrustScore 5 out of 5

693 reviews

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5.0

All reviews

(693)

1 review in the last 12 months

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Rated 2 out of 5 stars

Good price, shame about the cashback procedures

I have previously bought a phone from mobiles.co.uk and I would have bought from them again. However, there was a deal that they discontinued a few weeks before I bought the phone that dialaphone still had. I assumed that the cashback procedures would be the same. However dialaphone has no web-based submission (mobiles.co.uk does), the submission dates are not evenly spaced (which makes it more difficult to set up reminders), and they say "Time limits for redemption claims are strict" but I can't find anywhere on the site what those time limits are (mobiles.co.uk clearly state 60 days). Hence it seems they are doing all they can to make cashback claims as difficult and confusing as possible. Having said this, the phone arrived quickly and the price is good.

7 November 2012
Unprompted review
Rated 5 out of 5 stars

Easy and fast!

Dialaphone where really helpful and professional. The listened to what I wanted and didn't try to sell me things I new I didn't want. I got a new handset which was not available with any other provider and it was delivered within 2 days. I am left a very happy customer.

7 November 2012
Unprompted review
Rated 5 out of 5 stars

PHONES WITH PEACE

HAI
I HAVE JUST TOOK A PHONE FROM "dial a phone" THE DEAL IS OUTSTANDING AND I WAS SATISFIED WITH THEIR PROFESSIONAL ATTITUDE WHEN CONTACTING ME. I AM HAPPY TO RECOMMEND YOU TO TRY TO EXPERIENCE IT FIRST HAND WITH " dial a phone"
Napoleon - 'happy customer'

7 November 2012
Unprompted review
Rated 5 out of 5 stars

the phones for u

i have used this company in the past and i had great service from them, apart from their competitive prices this is the reason for choosing them again

6 November 2012
Unprompted review
Rated 5 out of 5 stars

Cheapest and best!

Fantastic, friendly customer service and super fast delivery. Basically they did everything they said they would. It was the easiest way to purchase a phone and get a bargain with no sales patter...Fantastic!

6 November 2012
Unprompted review
Rated 5 out of 5 stars

Very good got what I asked for.

Excellent service they listens to me and gave me what I wanted .they made sure I got what was best for me . Made up well the wife is with her new galaxy 3 . !!

6 November 2012
Unprompted review
Rated 1 out of 5 stars

very disappointed

have waited 5 days for my phone to be activated, and looks like im gonna have call again tomorrow to sort this issue

6 November 2012
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!!!fast and easy really pleased with my purchase and purchase experience!

Dialaphone offered an amazing deal on my new s3,it was so good i rang customer services to make sure there was no catch, there wasn't! they were really helpful offered a great service and i had my new phone the next day!also included in deal is a fab service for tech help have used it already free for [1 month].
communication was exemplary even follow up emails! in comparison my husband ordered his s3 the next day from a different company, [he wanted a colour dialaphone didn't have] the deal was not quite as good there has been a delay and so far they have not contacted him once!he is still waiting!! i would reccomend dialaphone to anyone, thanks again for a great service.

6 November 2012
Unprompted review
Rated 5 out of 5 stars

dialaphone as slick as Ronaldos hair.

this was a slick quality service that won me over straight away and gave me the phone and contract that i wanted. Really chuffed with it and will definitely use dialaphone again

6 November 2012
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER USE OR RECOMMEND.

ONLY GAVE 1 STAR BECAUSE I COULDNT NOT CLICK ANY!!!!! FIrst of all i made my purchase and was told 3 - 5 working days. This then went onto me finding out the colour hand set i ordered was not in stock after being told it was. Changed the colour and again told 3 - 5 working days however, the confirmation told me otherwise. After calling the call center time and time again i decided to cancel the order. This was when found out there was no cooling off period and i was tied into a verbal contract so had to keep the phone.. Due to my fustration they decided to bring my delivery date forward and send my item out. To be honest everytime i look at the phone it reminds me of you disgusting people. This is the worst phone company and i would never recommend to anyone. Inface since my experience i have been discouraging my friends and family from using dialaphone and would be greatful never hearing from you again. Unless you decide to take the phone back, leave me alone before i take u to trading standards

6 November 2012
Unprompted review
Rated 4 out of 5 stars

If at first you don't succeed !! Try try try again.

I found dialaphone easy to use with friendly helpful staff. They search for the best deal and explain everything clearly.

I think they try a little to hard to help (is that possible??) as the deals they agree & complete with u on the phone don't always make it past the SPS (sales prevention squad! ;) I had to go through my upgrade 3 times before it got approved and sorted!?
Unfortunately the first attempt led to all sorts of problems as when it was rejected the upgrade had already been started (old sim cancelled & note put on my account saying that my upgrade was not due for another 2 years) I did get a lot of help from Scott, he was very courteous & tenacious enough to stick with the issue and my upgrade until it was fully complete (even called me up as soon as he knew there was a problem with the 2nd attempt to complete the upgrade) A the third attempt He was able to get me an upgrade which was slightly higher than I wanted to pay but ok overall.
The handset arrived within 3 days and is now hidden away for my sons xmas present.
Overall I am happy with you guys, you just need to align the level the sales teams are allowed to negotiate to with what is acheiveable and agreeable with the SPS. This will save time and make the experience a lot more enjoyable.

6 November 2012
Unprompted review
Rated 4 out of 5 stars

great service

I have used dialaphone twice now and have been impressed by their fast efficient service each time.The only negative is the gadget helpline that you are froced to have is a hassle to cancel.

6 November 2012
Unprompted review
Rated 2 out of 5 stars

Not great!

your sale representative( Liam) was very unhelpful and was literally rushing through everything to get me off the phone. I had to ask him to stop rushing me and offer a better service.

6 November 2012
Unprompted review

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