The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
I had the opportunity to work with two wonderful gentlemen! I first started with Mike and then had to call again to finish off the process but cannot remember the other gentleman’s name.. I hope there... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
Company replied
Company details
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from US Automotive Protection Services
Hi, Thomas. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
This is a scam!
That person didn't explain the cost of the warranty in detail and when I told the person I didn't the warranty he refused to stop the payment! I called my bank and had stop payments on this transaction and will NEVER recommend this company to anyone I know
2 May 2026
Reply from US Automotive Protection Services
We are sorry to hear about your negative experience. We have very high expectations and would like the opportunity to improve your experience. Please contact us at customerservice@usautomotiveprotectionservices.com, and we will see what we can do to make this right.
Milo
They helped me buy what I called looking for and didn’t try to sell me anything else.
27 April 2026
Reply from US Automotive Protection Services
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Gave me correct
Gace me correct, informative and helpful info make decision on purchase of new cpntract.
24 April 2026
Reply from US Automotive Protection Services
Your feedback is highly appreciated. Thank you so much for the review!
Reply from US Automotive Protection Services
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Poor services
Poor services, because I couldn’t provide an oil change documentation they said they couldn’t help me. They refused to send an inspector to the dealer. I deem them as complete ripoffs
23 April 2026
Unprompted review
Reply from US Automotive Protection Services
Hi, Lamont. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.
I need to cancel my plan
7 April 2026
Reply from US Automotive Protection Services
Hi, Wyatt. We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to customerservice@usautomotiveprotectionservices.com with details about your experience along with contact information, and we will be in touch.
Customer service
19 April 2026
Reply from US Automotive Protection Services
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
The representative was very customer…
The representative was very customer service oriented, thorough in explaining the coverage & benefits, answered all my questions, informative of extra services covered in various circumstances and very cheerful and kind.
14 April 2026
Reply from US Automotive Protection Services
We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
Greg was amazing!!
10 April 2026
Reply from US Automotive Protection Services
Your feedback is highly appreciated. Thank you so much for the review!
Not sure I want this yet and pushed…
Not sure I want this yet and pushed that I should get it
3 April 2026
Reply from US Automotive Protection Services
We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to customerservice@usautomotiveprotectionservices.com with details about your experience along with contact information, and we will be in touch.
Where's my paper work?
27 March 2026
Reply from US Automotive Protection Services
Hi, Glenda. We always aim to provide positive experiences at all times. Is there anything we can do to make it better? Please send us an email at customerservice@usautomotiveprotectionservices.com, and we will be in touch.
Reply from US Automotive Protection Services
We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Quick and professional response from…
Quick and professional response from agent. Solved everything.
27 March 2026
Reply from US Automotive Protection Services
Hi, Robert. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
My Friend who knows it all.
Forgot his name, but he was so kind and very willing to help with any of my question and needs. He sound so knowledgeble. I am glad the I got him when I called.
26 March 2026
Reply from US Automotive Protection Services
We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
He explained just about everything to…
He explained just about everything to me & went over matters that I didn't understand
20 March 2026
Reply from US Automotive Protection Services
Hi, Bonita. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
As my service contract is just new
As my service contract is just new, the only experience with the company so far is : The customer service that I got from a gentleman named Yan. He was very kind in explaining the services to an elderly person such as myself.
20 March 2026
Reply from US Automotive Protection Services
Hi, Beverly. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Everything/ Got Nothing!
Everything! I have an old truck & when I asked for help repairing it twice, I was turned down. So, I dropped the service! Don't need extra money going out of my retirement BUDGET! I might have got the companies mixed up, being a widow & trying to carry on my daily financing for the house & older truck, it's a chore! I had 3 companies at one time for auto; the first one didn't comply with what they offered. the second & third one will run out in 3 years! but I feel I'm paying for "Nothing" because I get nothing back except headaches! @ this point I don't want auto coverage to fix my truck; I want to save my money (I'm spending) & get it done with a mechanic I TRUST! Sorry for the previous misunderstanding. I will look over all policy's sent to me and evaluate if I need the extra expense on my tight budget! T/Y
13 March 2026
Reply from US Automotive Protection Services
We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.
Reply from US Automotive Protection Services
Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
We really appreciate your business and helping to share the word about us. We’re here for you anytime!
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