Order never received-Merchant does not respond
Trusting the positive reviews, on Sept. 30 I placed a $160 order on a 5 pilar candles bundle via SHOPify. Twenty days past the maximum expected delivery date, I had not received my order so I sent them an email. No response. After one week I contacted SHOPify who sent an email to the merchant. No response. On Nov. 3, I initiated and received a charge back via Chase.com




