I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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Reply from us.motelrocks.com
Hi Rue, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Excellent quality and delivery service!
The jeans my daughter bought were perfect, and the shipping was very quick.
16 July 2026
Reply from us.motelrocks.com
Hi Vivi, thank you for leaving a review. I am so pleased to hear that you and your daughter have been happy with the jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
I placed my order and received an email…
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there haven't been any tracking updates. I'm hoping it arrives soon, but the shipping communication has been confusing.
21 July 2026
Reply from us.motelrocks.com
Hi Harnoor, I am sorry to hear that you have had trouble tracking your order - I can see from the link provided that there has been some recent updates to your parcels journey. If you need any further information please make sure to reach out to the customer service team so that they can provide you with the details you need!
Motel x
I have been buying from Motel Rocks for…
I have been buying from Motel Rocks for about two years now and they have completely changed my perspective on how jeans should fit and feel. Im almost 5’8 and i have bigger thighs, So its usually impossible to find baggy, long and comfortable jeans, but Motel made it possible for me and I am so happy I found this brand!
22 July 2026
Reply from us.motelrocks.com
Hi Aviana, thank you for leaving us a review. I am so pleased to hear that you have found the perfect fit with our jeans and hope to see you shopping with us again soon!
Motel x
fast shipping and very cute
22 July 2026
Reply from us.motelrocks.com
HI Amelia, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The material of the skirt felt very…
The material of the skirt felt very cheap and for the price I paid, it was not worth it. Felt like costume material. The shirt was also completely see through which also given the price, I expected better quality.
20 July 2026
Reply from us.motelrocks.com
Hi Korrine, I am very sorry to hear that you have not been pleased with your order and your feedback regarding the quality of these items will be passed on to the relevant teams - I apologise for the inconvenience caused.
Motel x
Jeans fit me great and came soft
21 July 2026
Reply from us.motelrocks.com
Hi Sophia, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and hope to see you shopping with us again!
Motel x
Great jeans
Great jeans. My daughter loved it so mush. Everything is perfect color and way it seat in the body. Kudos.
16 July 2026
Reply from us.motelrocks.com
Hi Andrea, thank you for leaving a review. I am so pleased to hear that your daughter has been happy with the order and I hope to see you shopping with us again!
Motel x
I sent an email yesterday regarding my…
I sent an email yesterday regarding my return. My first return I had put that I wanted to return three out of the four items from my order then my daughter decided she wanted to return the fourth item. I went back into edit and it wouldn’t let me and it was going to charge me an additional seven dollars so I sent an email yesterday asking what should I do and I have not received a response back as of yet and I would like to get these jeans returned as soon as possible to get my credit.
21 July 2026
Reply from us.motelrocks.com
Hi Jada-Lynn, please be aware that we advise to allow 24-72hrs for a response via email - it looks like our customer service team have now resolved this for you and if you have any further problems make sure to reach out again!
Motel x
Cheap material for expensive shirt
14 July 2026
Reply from us.motelrocks.com
Hi Alexandra, I am sorry to hear that you have not been totally happy with your item and your feedback regarding the quality will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Indigo parallel jeans
The jeans were cute and they were great quality but the sizing is inaccurate
21 July 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that you experienced an issue with the sizing - if you need any specific information or details on the sizing of our jeans please make sure to reach out to the customer service team who will be happy to provide as much information as you need!
Motel x
Reply from us.motelrocks.com
Hi Ashley, I am very sorry to hear that this has happened - please make sure to reach out to the customer service team who will take a further look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
I was told my package got delivered 3…
I was told my package got delivered 3 days ago and I still haven’t gotten my package.
20 July 2026
Reply from us.motelrocks.com
Hi Georgia, I am sorry to hear that you have not received your order - it does not look like you have reached out to the customer service team regarding this so please make sure to get in touch so that an investigation can be raised.
Motel x
I had ordered a top and a pair of jeans…
I had ordered a top and a pair of jeans and I put in my address and it never said my address was wrong or anything like that. When it was the day of delivery it said insufficient address and was going to return my package to sender and get a refund. I was confused cause my address was correct. I ended up calling and understood that I had to place a new order but when I went to order the same top I had previously ordered, it was out of stock in my size which is upsetting cause I couldn’t get it anymore. The customer service lady was very nice though and send me a discount code I could use for 20% off for my new purchase
20 July 2026
Reply from us.motelrocks.com
Hi Tehya, I am sorry to hear that you have experienced an issue with your delivery - unfortunately if the address is incorrect or missing any information we do not have control over the courier's decision to return to sender. I am glad that the customer service team was able to help you out with this and I apologise for the inconvenience caused!
Motel x
Super cute!
My bracelet with the pink polka dots was so cute and I want to wear it everyday. It got here fairly quickly and I have no complaints. I also have very small hands and wrists so I was grateful it fit.
20 July 2026
Reply from us.motelrocks.com
Hi Kate, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
They’re Cute!
I like the pants, they just arrived with a pen marking on the leg which isn’t a big deal. Other than that they’re great and I will be ordering again!
20 July 2026
Reply from us.motelrocks.com
Hi Rayna, thank you for your review. I am very sorry to hear that this happened with your item and thank you for being so understanding. I can see that you have reached out to our customer service team who will take a further look into this for you!
Motel x
Reply from us.motelrocks.com
Hi Casper, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I had a great experience
I had no problem. Great experience. Loved what I ordered came perfectly!
13 July 2026
Reply from us.motelrocks.com
Hi Claire, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
my order never arrived and i never…
my order never arrived and i never received any mode of tracking it or receiving updates, customer service hasn’t replied
13 July 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that you have had an issue with your delivery - I can see that you received a reply to your message the same day, I will make sure our customer service team takes a further look into this for you today.
Motel x
Impressed first time buyers
First time ordering through this website. Everything went smooth, received our order confirmation quick. I was also impressed on updates for delivery and how quick the delivery was. My daughter ordered a cute brown blouse with a flower shaped cut out, top side close to the collar. The material of the blouse and quality are great. We’ll definitely be ordering from here again.
9 July 2026
Reply from us.motelrocks.com
Hi Pamela, thank you for leaving a review. I am so pleased to hear that you have been happy with the ordering process and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
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