I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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Reviews shaping this summary
I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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The material was so soft and comfy
The material was so soft and comfy! I loved the feeling of it
13 August 2026
Reply from us.motelrocks.com
Hello, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and we hope to see you shopping with us again soon! Motel x
terrible customer service
i ordered some bikinis that i was really excited about. the package was delivered to an entirely wrong address despite the right address being listed for delivery. i tried to resolve this with customer service, or really just get a response, and i never did. they totally ghosted me :(
10 August 2026
Reply from us.motelrocks.com
Hi Zoe, we are sorry to hear that you have not yet received your parcel. Our team are currently receiving a high volume of emails and will respond to your email shortly with further information! Motel x
Never got the package and waiting for a…
Never got the package and waiting for a response from the email I send 2 days ago.
13 August 2026
Reply from us.motelrocks.com
Hello, we are sorry to hear that you have not yet received your parcel. I can see that you contacted our team on the 19th August, we do advise that it can take up to 72 hours to receive a response from our team. Our team will be back in touch shortly! Motel x
Reply from us.motelrocks.com
Hello, we are sorry to hear that you have not yet received your parcel. Please contact our Customer Service team directly who will be able to assist further! Motel x
I am normally a size 4/27 and I love…
I am normally a size 4/27 and I love these shorts!! They are a bit looser but still sit good! I got small small but even could’ve gotten a xs too for a more fit sizing! Love so excited to wear!!
13 August 2026
Reply from us.motelrocks.com
Hi Kela, thank you for taking the time to leave us a review! We are pleased that you are happy with your new shorts and we hope to see you shopping with us again soon! Motel x
My package got lost and motel rocks nor…
My package got lost and motel rocks nor the shipping company is helping me figure this out
13 August 2026
Reply from us.motelrocks.com
Hi Sofie, we are sorry to hear that you have not yet received your parcel, our team will be in touch with further information! Motel x
jeans fit so good i’m usually a size 4…
jeans fit so good i’m usually a size 4 US and the XS fit like a glove. ( i have wide hips)
12 August 2026
Reply from us.motelrocks.com
Hello, thank you for taking the time to leave us a review! We are pleased that you are happy with your new jeans and we hope to see you shopping with us again soon! Motel x
Bought the item a week and half ago and…
Bought the item a week and half ago and still has not shipped
12 August 2026
Reply from us.motelrocks.com
Hi Reese, I can see that your order was placed on the 11th August and shipped on the 12th August, if you have any issues with tracking your delivery, please contact our Customer Team directly - Motel x
Reply from us.motelrocks.com
Hello, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and we hope to see you shopping with us again soon! Motel x
I haven’t received any updates on my…
I haven’t received any updates on my order and I ordered a week ago. I’m a little concerned this site is a scam
11 August 2026
Reply from us.motelrocks.com
Hi Janna, you should have received your shipping confirmation with your tracking details included - I can see that there has been updates with the most recent advising there was no one home to deliver. If you need any help please make sure to reach out to the customer service team who will be happy to help!
Motel x
My white jeans came stained.
11 August 2026
Reply from us.motelrocks.com
Hi Lane, I am very sorry to hear that this has happened - I can see that you have reached out to the customer service team today and an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
I tried to email customer service about…
I tried to email customer service about an issue with my order and never recieved a response
10 August 2026
Reply from us.motelrocks.com
Hi Gigi, I am sorry to hear that you have had an issue with your order - please be aware that we advise to allow 24-72hrs for a response via email and an advisor will be in touch with you as soon as possible!
Motel x
Jeans fit perfectly for my daughter
Jeans fit perfectly for my daughter, she has long legs and slim waist and they are a great fit.
11 August 2026
Reply from us.motelrocks.com
Hi Sascha, thank you for leaving a review. I am so pleased to hear that your daughter has found the perfect fit with our jeans and I hope to see you shopping with us again soon!
Motel x
There was a very strong chemical smell…
There was a very strong chemical smell from the jeans I recently ordered when I opened the package. Also, returning the item(it’s too big) cost me $7 from the refund. I would rather order from places like Free People where returning items is free of charge.
11 August 2026
Reply from us.motelrocks.com
Hi Yumiko, I am sorry to hear that you have not been happy with your order and your feedback regarding the jeans and the returns service will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
My package is lost in the mail
My package is lost in the mail. Which is the carriers fault but the hours of customer support are bizarre and I haven’t been helped by anyone.
11 August 2026
Reply from us.motelrocks.com
Hi Maya, I am sorry to hear that your delivery has been lost in transit - please be aware that our customer service is UK based and our opening times are listed on the website. I will make sure that an advisor takes a look into this for you as soon as possible!
Motel x
it didnt even deliver yet
im confused why u guys are asking for a review, im still waiting for the package to be delivered TT and its taking a while
7 August 2026
Reply from us.motelrocks.com
Hello, I am sorry to hear that your delivery is taking longer than expected - it looks like your parcel is ready for collection so please check the latest update on your tracking link. If you have any problems please reach out to the customer service team who will be happy to help!
Motel x
Reply from us.motelrocks.com
Hi Alexandra, I am very sorry to hear that you have not been happy with the service provided. I can see that you have received a response from our AI agent and are now awaiting further contact from our team - I will make sure that an advisor is in touch with you today. I apologise for any inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Madalyn, I am sorry to hear that you have not yet received your order - please be aware that we advise to allow 24-72hrs for a response via email and a member of the team will be in touch with you as soon as possible. I apologise for any inconvenience caused.
Motel x
I got sent the wrong pair of jeans
I got sent the wrong pair of jeans, motel please respond to my email soon.
10 August 2026
Reply from us.motelrocks.com
Hi Van, I am very sorry to hear that you have received an incorrect item - please be aware that we advise to allow 24-72hrs for a response from the customer service team, an advisor will get this resolved for you as soon as possible. I apologise for any inconvenience caused.
Motel x
I already sent an email and no one got…
I already sent an email and no one got back to me regarding my broken item.
10 August 2026
Reply from us.motelrocks.com
Hi Randa, I am sorry to hear that you have received a faulty item - please be aware that we advise to allow 24-72hrs for a response from customer service, the team will take a look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
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