Agents terminate calls and never send…
Agents terminate calls and never send emails to follow up when they say they will.
8 September 2025
Unprompted review
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Company details
Written by the company
MISUMI ist ein globaler Hersteller und Vertreiber konfigurierbarer mechanischer Komponenten für den Sondermaschinenbau sowie den Spritzguss- und Stanzwerkzeugbau. Mit mehr als 14 Millionen Produkten – eigenen und von ausgewählten Zulieferern – stehen höchste Qualität und kurze Lieferzeiten im Fokus. Die MISUMI Europa GmbH betreut als europäische Niederlassung der MISUMI Group Inc. alle Kunden in Europa.
Contact info
Franklinstraße 61-63, 60486, Frankfurt am Main, Germany
- us.misumi-ec.com
2.6
Poor
12 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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I do not recommend ordering anything
I do not recommend ordering anything from this company.
The misleading website interface made us confirm an order without any payment or acknoledgment. It was then processed and sent the next week. When contacted, customer service indicated that the order was not cancellable and provided a link to their terms and conditions, which do not work… This sums up Misumi's seriousness.
16 July 2025
Unprompted review
Reply from MISUMI Europa GmbH
Dear customer,
Thank you for sharing your experience. Please excuse our delayed reply. We are sorry that our web interface caused confusion and led you to an order you didn’t intend. Cancellations are possible for stock items up until dispatch, and we also accept returns under certain conditions. However, make‑to‑order products cannot be cancelled once production has begun. It could be that this was the case with your order. Please contact us at rating@misumi-europe.com
so we can review your case and improve our service.
Your MISUMI Team
Excellent quality, improvable website
Website needs improvement but overall I am very happy.
13 November 2023
Unprompted review
Excellent
Excellent
Superb delivery. A quality product to welcome one of our European Hammers. The mighty Hammer Leviathan. He will use his preferred tool to teach Blaster & other hammers a unique style. All units to receive & be demonstrated on
14HD
13 March 2023
Unprompted review
Their customer service do not reply
Their customer service do not reply. I have emailed them twice & web chat contacted them & yet I still have had no answer.
7 September 2022
Unprompted review
Really bad website design
Really bad website design. CAD models not readily available. ordering from here is a pain. 0/10 would not recommend.
15 June 2022
Unprompted review
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