Dockers Reviews 54

I ordered two dress shirts from these clowns around Christmas '25. They sent me two black t-shirts. I called the return line and spoke to someone who was putting on an affected voice (yes, really - they stopped when I asked, "Why are you talking like that?"). I set up the return/sent the package out, tracked it to the warehouse and.... nothing. It's now April 16th, there's no way to actually contact anyone (the phone number Dockers supplies isn't in service and there's no response to any emails sent) and I've received no refund, and doubt I will. They flat out stole my money. This company is the worst, and with practices like this it baffles me that they can stay in business.

Just like the last few reviewers, I ordered two pairs of shorts that did not fit. When I tried to return them via their online return portal well within the 30 day return policy I received a message stating that the return window for my order has expired. Very surprised to see this from a once reputable company. I do not recommend purchasing any products from dockers.com.

Dockers Customer Service is well below par. I ordered 2 pairs of pants and tried to reach out to them but found out that they have shut down phone support and chat support. So the only way you can contact them is through a email. maybe they'll respond or maybe they won't. either way I'm still stuck with a concern that can't get resolved. If I knew I was going to have these issues when I ordered it the first place, I would have bother dealing with these people. POOR POOR CUSTOMER SERVICE!!!

Ordered 2 pants on March 8, 2026, which were delivered on 12th. Today is March 21st. Unfortunately they do not fit well so I went online to return them. On the return portal, it says I can return within 60 days. Once I entered my order number and email, It says orders can be returned within 30 days but, unfortunately, my order cannot be returned because *Your return window has expired* (10 days since delivery)!!! Crazy! I have never ever expected this from a "legitimate" US company.

Dockers no longer supports chat or phone calls to reach their customer service. The only way to contact them is via email. I just did and I got this reply: "We're currently experiencing longer response times while we make some updates. Thanks for your patience."

Dockers is a dishonest company.

If I could give 0 stars, I would. I received an email from the company saying they had received the pants I returned and would be issuing me a refund. That was 45 days ago! Still no refund. The only way to contact the company is by email, and that has not proved helpful. I would not order pants from them again based on their terrible customer service.

The pants didn’t fit as expected and the material felt cheap. Very disappointed.

Placed order & checked back 4 days later since it had not shipped. Was told there's a backup, but if it did not ship in 5 more days it could be cancelled. It didn't ship so I called back only to be told there was still a backup and to call again if it not shipped in 5 MORE days. Requesting cancellation as promised, was told it could not be done and that the agent I spoke with before was wrong. ZERO possibility of cancelling & no indication that it could ever be cancelled or delivered. So no product, no cancellation, no promise kept, no help provided, and no recourse. Now it's either wait until it may ever come & deal with a return, or reverse the credit card charge. Dockers just lost a 30-year customer!

Very misleading return policy. They are going to make money off your return.

Product not as advertised and charge you a fortune for shipping and returns. I paid $20 and got $4 back. They did not ship the item the stated.

They charged my card, they canceled the order, no refund. Disput it with my bank.
Terrible customer service.
Do not buy Dockers!

Product is ok, but Dockers is a terrible company to deal with and does not hold to their delivery promises. There is also a charge for returns so don't buy anything from Dockers directly.

One week after ordering, product is still not shipped (they promised 1-2 days to ship order). No offer to upgrade shipping method as compensation, no possibility to cancel the order.

A pretty good product. But! Buy from anyone (Amazon, Macy's etc.) EXCEPT DOCKERS! Their customer service is woeful and if you need to make a return expect to wait around a month at least and AFTER you call them A LOT they MIGHT be so kind as to refund you. NEVER AGAIN! Same for Levis I'm sorry to say.

I made an order at Dockers on line. The cheapskate “no way to actually contact us” shipper claims the order was delivered at a time when no one was home a day early. They claim the delivery was refused. Why buy anything from Dockers on line if they ship with this incompetent, dishonest shipper?

Dockers customers service is at best mediocre. Promise stuff, do not deliver, do not stand behind their product. Used to be the best possible product out there. Am done

Purchased 4 pairs of Dockers slacks on their website. When order arrived they were thrown in a box without packaging exercising no care in protecting their product in shipping.. Contacted customer service and got the normal training response….

They sent me the wrong item, then won't exchange them to the actual, and to get a refund I need to waste my time and go to a fedex location. Meanwhile all waiting for pants for their screwup.

LIED TO -june 20 return 3 pants (too baggie) via fedex....am told 1 wk later (phone) about 10 days - BY JULY 6 receive refund!!! --- No refund July 6-could not find it-was not issued- call / am told- have not issued refund yet- a Maria says - I just issued it - will take another 5 days.....finally shows up on my credit card on 3 days later- don't we all like being lied to

Order UK18061 - Well the item arrived in a bit of a state. Contacted Customer services and got a quick response (1 star) . The response lacked an apology or any commitment to ensuring it doesn't happen again.

Why is it you think offering a discount on your next purchase is an adequate solution? By the way I was offered a 20% discount code while they are currently running a 30% discount on their website :-( Really!

The item (shorts) arrived, un-bagged and in a large box, which you could have fitted about 10 pairs. The shorts themselves appear to have been the victim of a discontented warehouse person who appears to have attempted to clean the warehouse floor with them before putting them into the box.

I ordered 2 pairs of shoes from Dockers, but before I ordered I checked the pair of Dockers shoes that I own and learned they were made in Pakistan. When my shoes arrived I discovered that they were made in China, our biggest enemy. I emailed Dockers and all I got was a run around. I will never do business again with a company that gets its products from China.

Accidentally ordered the wrong color of pants. I called within 5 mins of putting the order and they cant modify my order to black. They want to wait and return the item and get charge a shipping fee. Never ordering from dockers again