Chinology Reviews 

1,784
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and refreshing cooling feel of the masks, noting that they are very comfortable to wear and easy to incorporate into a daily routine. Consumers also appreciate the prompt delivery service and the visible improvements in skin firmness, overall smoothness, and jawline definition after consistent use. However, some people mentioned unexpected recurring subscription charges and frustrating difficulties when trying to manage or cancel their orders. A few reviewers also experienced noticeably delayed international shipments or received incomplete packages containing missing products instead of their full order.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and provides a pleasant,... See more

Quality

Consumers find quality to be positive, noting that the masks feel cooling and comfortable to wear. Many... See more

User experience

Customers had positive experiences with user experience, finding the product comfortable, relaxing, and very... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy shipping times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel it working but I only use it occasionally so I think it might be best to use the masks regularly as one every day for a week ? It is easy to use and very comfortable I am reluctant to take the... See more

Rated 4 out of 5 stars

Speedy delivery and kept well informed throughout by email. Have used the mask 3 or 4 times and it does seem to be making a difference, feeling more firm and toned.

Rated 4 out of 5 stars

No issues with shipping. Got the product quickly. I took advantage of the buy 5-get 5 offer so I have plenty of masks to last a while. I use each one 5 times per the company saying each mask can be us... See more

Rated 4 out of 5 stars

This seems like a very good idea to support flabby chin tissue and firm up jawlines. Its not a new idea but some of the old ideas are the best! I can't give it a 5 (yet) as I have not used the mask l... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,784)

560 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is 100% a scam

This company is 100% a scam. The chin masks have zero compression and produce zero results, and the company is completely unresponsive for the 30 day money back guarantee. I tried all the contact avenues on their website, with several respectful followups, and not even 1 response. There is no 30 day money back guarantee, it is a scam. Don't waste your money unless you're okay with losing it

4 June 2026
Unprompted review
Rated 4 out of 5 stars

The mask itself is helpful

The mask itself is helpful. However, the constant ads for buying more items is kind of annoying. Also, the instructions are different on the website from what the mask or booklet show. The first time receiving delivery of the the mask was slow but the second time was faster. Hopefully, the company keeps up with demand

20 March 2026
Unprompted review
Rated 3 out of 5 stars

Not terrible, but not miracle worker. Dont believe all the reviews.

The product came quickly which was nice. Im still on the fence about it.
The mask doesnt seem to be as tight as I would think it would be, and I honestly didnt think it was doing much but it looks like it is doing seldom work on my double chin in the 2 weeks ive been using it. I have enough mask for 4/5 weeks, so will update then, as well. This is results with no dieting or extra cheat products. I would like to submit picture but dont see an option to do so.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service-ZERO

Masks were ripped, leaking everywhere, and couldn’t be used. I emailed Chinology on 5 separate occasions asking for help with the order. Bot response and never contacted by the company. Zero customer service and frustrating experience. I will be looking elsewhere for product.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

They charge me $100 when I never signed…

They charge me $100 when I never signed up for the automatic deliveries. I have been contacting them for a week and they sent me an email out every day saying 24 hours. Someone will resolve or call me back. They haven’t taken me off the subscription they are not returning my calls. They have not refunded my money. This company is a scam.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

I feel it working but I only use it…

I feel it working but I only use it occasionally so I think it might be best to use the masks regularly as one every day for a week ? It is easy to use and very comfortable I am reluctant to take the mask off .

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Pretty much everything went wrong with…

Pretty much everything went wrong with this company. I called to cancel my subscription after I received a second order. I was told I would be able to return it and that I would not get any additional orders and my subscription was cancelled. I was able to return that 2nd order, but then received a third, and then a fourth, with absolutely no response from customer service. I have reached out to customer service about this no LESS than 6 times over the last 6 weeks and have gotten absolutely NO response. Not only am I stuck with 2 orders I never should have been charged for, but they are now just completely ignoring me. I have gotten the auto-response from the customer service assigning me at least 5 different request numbers - so I KNOW they are seeing my messages - they are then just ignoring them and not responding. I don't understand how this is ok.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

I hope you never want to cancel... it's impossible - you get bots

I ordered this and it took 3+ weeks to get them. I no sooner opened and tried the first one when I was alerted that my next shipment was on the way. I tried to contact them and tell them they needed to pause this since the first order was so delayed. I received what seemed like a concerned email that it would be looked into within 24 - 48 hours - more than 72 hours go by and I reach back out. Now I get an email asking about what charge am I concerned about - like no one read my email at all. I replied again that I was looking to pause it. No matter what I said, the same email kept coming to me. Now my radar is up - SCAM is ringing in my head - so I asked to cancel, same exact email keeps getting sent. So I contacted PayPal - thier OWN methods to contact these people fail with broken links. Alarm bells should be going off - its easy to sign up - impossible to cancel - buyer be wary!!! Very Wary!

26 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 5 chinology chin straps and 5…

I ordered 5 chinology chin straps and 5 face masks. I only received the chin straps and not my facial masks. I have emailed this company several times and get the run around for 5 months. Their customer service is non existant!! Terrible company.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m on an exciting journey to…

I’m on an exciting journey to rediscover my jawline! My double chin appears to have withdrawn after a month, and I’m excited! The Chinology Customer Service team has been great, and so far, I am a big fan!! Stay tuned for big results!!

20 April 2026
Unprompted review
Rated 4 out of 5 stars

First time using Chinology

First time using Chinology and the items came nicely packaged. It was easy to use after the first try. I could feel the product working. I can't wait to continue this journey with Chinology.

6 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look