uriage.com Reviews 12

I placed an order December 26 with the Canadian branch. When I followed up on January 4 as to where my order was they finally sent a note that their offices were closed until January 4 and no product would be shipped until Jan. 6 to 8. When the product still wasn’t shipped I followed up and they said it was shipped. They sent a tracking number that said a shipping label was prepared but no product was shipped. So I waited and wrote again. No reply. It looks like the courier they use is also as poor at customer service a this company. It said it was out for delivery yesterday. No parcel. Again today. No parcel. They do not answer emails after the first complaint. I will next address this with the credit card company if the product does not arrive. Do not do mail order with this company.

I made an order in June 2023 online from oficial portuguese uriage website and still have not received my order. Called them several times, sent e-mails but still no answer from Uriage about my order...I lost my money, got no products, they do not bother with customers. The worst online shopping experience I've ever had. Untrustable, very unprofessional.