I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... See more
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See what reviewers are saying
I purchased a pair of pants in store that I absolutely loved and unfortunately lost them. I messaged the customer service them as a last-ditch effort to see if they could help me find a pair despite t... See more
I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... See more
I’d give it a 0 if I could. I had to return an online order and of course, retail stores don’t accept online order returns. The only shipping destination available to me (based in UK) is freaki... See more
Company details
Written by the company
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
Contact info
United States
- urbanrevivo.com
2.5
Poor
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
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Finally gave into the sponsored ads and…
Finally gave into the sponsored ads and I was pleasantly surprised. I bought 4 items 3 sweaters and a skirt. The quality in each item was what will have me return as a client, great quality. Only down side is UR is not size inclusive. I have clients that are US L 10/12and XL and can't find anything on the site that doesn't go past a US Medium
28 October 2023
Unprompted review
Such a cute boot
Such a cute boot! So glad I finally got it this season.
Only down side is the packaging, one of my boots has a really bad crease in the side flap from being bent during shipping. The company should make sure boots especially with this style are placed properly in the bags.
Otherwise, the fit is good - I typically wear an 8.5/9. I ordered the 8.5 and it was fine with a thin sock.
22 October 2023
Unprompted review
Nice Cropped Down Jacket
The jacket that I ordered is nice and I have shopped at Urban Revivo over the years, but when I was in the actual stores in Southeast Asia. As far as being at home here in Los Angeles and recently placing my first online purchase, that was a headache. I got e-mails stating that there was an exception to my delivery. What exception? And where was an explanation to what the exception was? Then, I was told to contact the carrier, but there was no info as to whom the carrier was. Go figure. On e-mail, I was also told that the item had been sent back to the sender. Huh??? It got to the point where I had to e-mail Urban Revivo's customer service and ask where my package was as I didn't have time to continue to be inconvenienced with this situation. Well, suddenly the next day my package was delivered. When I arrived home, I found the Urban Revivo box sitting at my door. But, I have no idea what delivery service made the delivery.
I give three stars for the actual clothing item, although proportions are usually a bit off with Urban Revivo clothes as far as my body type goes. I'm a little over 5 feet 6 inches tall/ 170cm and wear both a U.S. size 8 and 10 in clothing. The jacket that I ordered was a size XL and the sleeves are definitely shorter than I would prefer them to be and also even though it's a cropped jacket, it's cropped shorter than any of my non-Urban Revivo cropped jackets. But, I'll keep the jacket as it will serve its function.
As for the delivery process, I would give 2 stars.
20 October 2023
Unprompted review
I purchased a denim dress that turned…
I purchased a denim dress that turned out amazing. I was skeptical about the quality but it was nice and fit perfectly in my body. I’m 5’7 and 145, the medium was perfect with a little stretch. I will definitely purchase items again
12 October 2023
Unprompted review
The quality was great but unfortunately…
The quality was great but unfortunately they were too short and tight for my body. Have been trying to get a response email on how to return my purchase. VERY poor customer service. Would love to order again but will not because I am unsure of sizing and to return is virtually impossible. UPDATE: They have since reached out and helped me return it!
17 October 2023
Unprompted review
Reply from Urban Revivo
Dear Cathy C,
Thank you for letting us know, your feedback helps us make improvements as we expand our business.
Since the materials of the products are different, the corresponding sizes will also be different. We recommend that you check the size chart on the product page to purchase. As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding
We have sent your information to the relevant department, and our colleagues will contact you via email if they require any further information.
If you have any other inquiries, please feel free to contact us via these options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Excellent experience with UR
The quality of cardigans are really good for the price I paid too. It took one week to receive the goods so it was pretty fast in my opinion. I like all the items I received and I am happy with my experience with UR. Definitely recommend buying UR for everyone else looking for fashionable items with fair price!
13 October 2023
Unprompted review
Difficult return process
The quality of the clothes is good, just be absolutely sure of the size you want because returning an item for a refund is nearly impossible. They make the process so tedious and frustrating. Even though the quality is good , I won’t be purchasing again because of issues if you have to return an item.
19 October 2023
Unprompted review
Didn’t receive my jacket and they claim…
Didn’t receive my jacket and they claim they delivered it . They sent me a photo of the package with the label as proof of delivery. Which meant nothing . I went on the shipping company website and there is another picture of the package on the floor next to a Pole With the address on it . So they left the package on the floor instead of taking the elevator to the 12th floor as per my shipping instructions.. who does that ??They asked me to call the shipping company and deal with it. I just tried calling them and they are super busy and been put on hold!! Not happy at all and would never buy anything from this website again !!
9 October 2023
Unprompted review
Reply from Urban Revivo
Dear Mrs Martin,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing time in the postal office or Customs office, or even bad weather. Kindly be reminded that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
As per our shipping policy, we will try our best to get your order delivered on time.
If you don't receive your item beyond the stated time, you are eligible for a full refund after we conduct a postal investigation.
Your order is being processed by our colleagues and we have sent you an email. Kindly check your inbox or junk. We're looking forward to your response. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and we will be happy to help you any time.
Best regards,
URBAN REVIVO
The best clothing shop!!
The best clothing shop!!
I loved their shoes very good quality and last forever 👍i love the shop because the clothes are unique
16 October 2023
Unprompted review
Reply from Urban Revivo
Dear Corina Ples,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Good quality and fashion design
It’s my 3rd purchase on this website, I’m pretty satisfied so far with my purchase, but before adding to cart, you’d better to check each one’s size chart coz it might different from one to one.
5 October 2023
Unprompted review
Reply from Urban Revivo
Dear Consumer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Would shop again!
Pretty speedy and lots of updates on the way. The site didn't have my size when I first saw the shoes I purchased but they restocked & let me know when they were available. Happy with the boots so far, light weight and cute. Hoping they stand the test of time.
1 October 2023
Unprompted review
Reply from Urban Revivo
Dear customer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Customer service won’t respond for return.
Customer service won’t respond. Tried emailing numerous times. Will now dispute with my credit card. Thanks for wasting my time.
2 October 2023
Unprompted review
Reply from Urban Revivo
Dear GB,
We're sorry for the inconvenience caused.
We are deeply sorry for the delay in response processing due to the National Day holiday.
We will process the dispute case in Paypal, but we do not suggest you open the dispute, it will make the refund time longer.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
10/10
This dress is very well made! I saw it on Jenee Naylor and instantly knew I had to have it. Buy the dress! I got the xl which fits a size 12.
6 October 2023
Unprompted review
Reply from Urban Revivo
Dear Mercedes,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Worst customer service on the planet!! Only order if you want to be scammed out of money!!!
I wish there was a zero star option!! Any of the positive reviews on here are a scam!!!! Do not purchase from here. You need to be 1,000% sure that whatever you buy will fit and the fabric won’t look cheap bc they make returns impossible!! I’m in the U.S. for reference!! This whole company is a scammmmm
6 October 2023
Unprompted review
Reply from Urban Revivo
Dear FaylorTaylor,
We're sorry for the inconvenience caused.
Regarding the size issue, since the materials of each product are different, the corresponding sizes are also different. We recommend that you check the size chart on the product page when purchasing. As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
The quality and design are great
The quality and design are great. So does the customer service. They respond quick and handle issues to satisfaction
5 September 2023
Unprompted review
Reply from Urban Revivo
Dear Kayla,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Love everything about the material and…
Love everything about the material and design of my dress; unfortunately it didn’t fit my bust.
25 September 2023
Unprompted review
Reply from Urban Revivo
Dear Ni M,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
As we require more personal details to solve this size issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
I loved all the dress I bought
I loved all the dress I bought! They fit perfectly on me and the material feels so nice! Fast shipping and good packaging! I will definitely want to shop more again!
30 September 2023
Unprompted review
Reply from Urban Revivo
Dear Nancy Lei,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
Company does not want to refund when the mistake was theirs.
Ordered a dress in July, did not get a response until September when I asked for a refund. Then dress was shipped out instead of providing me with my refund. Now dress is here and I’ve asked yet again for the 4th time through multiple channels for a refund and the dress to be returned but now the company is silent. Save yourself the hassle from buying from this company and run away. Poor service, frustrating and now fraudulent.
20 September 2023
Unprompted review
Reply from Urban Revivo
Dear IU,
Thank you for contacting us and sorry for any inconvenience caused.
Since the package has already been sent when you requested to cancel the order, we cannot intercept the package. Thank you for your understanding.We are deeply sorry for the delay in response processing due to the National Day holiday.
Your order is being processed by our colleagues and we have sent you an email. Kindly check your inbox or junk. We're looking forward to your response.
Please do not hesitate to contact us via these options any time you require assistance:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Terrible customer experience
Terrible customer experience. Their website claims to have a live chat option but they are not even online during the time mentioned. Do not order from them. I never received my package from them and they won’t rectify the situation.
25 September 2023
Unprompted review
Reply from Urban Revivo
Dear Samantha,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing time in the postal office or Customs office, or even bad weather. Kindly be reminded that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
As per our shipping policy, we will try our best to get your order delivered on time.
Online live support is available daily at the following hours（Except holidays）:
Mon - Fri0:30 AM – 4:30 AM (EST).
8:00 PM – 11:30 PM (EST).
If you don't receive your item beyond the stated time, you are eligible for a full refund after we conduct a postal investigation.
If the customer service team is not online, you can choose to leave a message and we will reply to you as soon as possible after seeing the message.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and we will be happy to help you any time.
Best regards,
URBAN REVIVO TEAM
Always delivers quality items…
UR always delivers great quality items at affordable prices! What I love about this company is that they make unique pieces inspired by latest trends and their quality is never compromised even when prices are lower than expected market value. I love UR esp their tweed jackets and bags.
28 September 2023
Unprompted review
Reply from Urban Revivo
Dear Consumer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
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