I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... See more
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See what reviewers are saying
I purchased a pair of pants in store that I absolutely loved and unfortunately lost them. I messaged the customer service them as a last-ditch effort to see if they could help me find a pair despite t... See more
I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... See more
I’d give it a 0 if I could. I had to return an online order and of course, retail stores don’t accept online order returns. The only shipping destination available to me (based in UK) is freaki... See more
Company details
Written by the company
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
Contact info
United States
- urbanrevivo.com
2.5
Poor
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
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Thank you for the amazing customer…
Thank you for the amazing customer service you provided. I will be more than happy to receive the item in size S，Good day
22 March 2024
Unprompted review
Stay away from Urban Revivo!!!
I would never purchase another item from this company again! I needed to return an item since the item description did not match what I got. The company informed me that shipping costs would be included since this is a quality issue and to submit a copy of my receipt for a refund. After over two weeks of not receiving any refund, I sent a message asking for a status. Urban Revivo refunded me with the cost of the item, but not the shipping costs. Once again, I inquired about the shipping costs several times. They have completely ignored my messages.
I am most upset about the process to refund an order in 2024. I’m also upset about this company not standing on their promise to refund me the shipping costs. This is not a trustworthy company that I would deal with ever again. I would advise others to stay away to avoid these issues.
7 March 2024
Unprompted review
Reply from Urban Revivo
Dear Nerissa,
We are sorry to here that you have not received your refund yet.
After checking, we have already completed the refund process on our side. Depending on your payment method and issuing back, your bank might take several days to complete the refund.
If you still don't receive your money within the next few days, could you please kindly contact your local bank and drop us details on the transaction at the same time?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you contact us via these options: https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
URBAN REVIVO
Customer Service
I reached out to Customer Service for a return I had made (loved the item but purchased wrong size) and quickly received a response and they resolved the issue.
6 March 2024
Unprompted review
Reply from Urban Revivo
Dear Maricruz Aguirre,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
Excellent service!!
Excellent service!!
I needed advice regarding sizing and costumer service was quick to answer. I also ended up ordering the wrong size and they changed it for me in minutes after the request <3
28 February 2024
Unprompted review
Reply from Urban Revivo
Dear kari rey,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
Great quality garments, excellent value and customer service - I will buy again!
My last order of V-Neck knitted cardigan (L), Chunky hoop earrings and Sleeveless Crew Neck Midi Dress - White (L).
All items were of a superior quality & exceeded my expectations. I've worn the earring non stop without any irritation and they look classy.
I had the dress (L) taken in at the back as was little big on the shoulders, again superior quality materials it looks expensive and now fits like bespoke garment!
The cardigan was too big and I wrote to customer service to exchange for a smaller size however they kindly replaced item without having to exchange the larger size. I'm very pleased with purchases and impressed with the level of customer service.
FYI I'm usually a size 10-12 UK size
17 January 2024
Unprompted review
You need to make a claim from your bank to get a refund
Clothes are not true to size, and when you return, you are in for a wrestle and a tug of war to get your refund. Urban Revivo keep confirming that they have processed the refund; but then it never actually reaches your bank account.
This happened with a previous purchase as well and I was silly enough to buy from them again. Turns out it wasn't a one off. This is how they operate. I will now make a claim with my bank to get the refund and they will never see my business again. Dishonesty does not create return customers and is a pretty short sighted business strategy.
Edit: I finally got my refund after posting this review. UR's response that it was Chinese New Year doesn't ring true to me as my return came in weeks ago; and this was not the first time that they have been so tight fisted with my refund. In addition, they sent me a notification to say that the refund was processed days ago, but then it never came. This happened with my previous purchase as well. Other reviews state the same thing. After the review they suddenly acquired the capability to refund me immediately. Never again.
17 February 2024
Unprompted review
Reply from Urban Revivo
Dear Michelle Miha,
We're sorry for the inconvenience caused.
We are so sorry to reply delay because of the Chinese Lunar New Year(2024/02/05--2024/02/18). In the new year, URBAN REVIVO wishes you a happy New Year and all the best. We have resumed normal work now, we will handle the backlog of emails and refunds as soon as possible, please don't worry. In the new year, URBAN REVIVO hopes to go on with you.🧡️
As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO
I've ordered a tweed jacket and since I…
I've ordered a tweed jacket and since I don't like the fit I wanted to return it. The process of returning is basically impossible. You have to arrange and pay for the shipment all the way to the US. You get no support whatsoever from the shop. The costs of transatlantic return are higher than the cost of the item. And in the end you don't even know if you're going to be refunded. Never again
18 January 2024
Unprompted review
Reply from Urban Revivo
Dear Denisa Avamil,
We're sorry for the inconvenience caused.
We are so sorry to reply delay because of the Chinese Lunar New Year(2024/02/05--2024/02/18). In the new year, URBAN REVIVO wishes you a happy New Year and all the best. We have resumed normal work now, we will handle the backlog of emails and refunds as soon as possible, please don't worry. In the new year, URBAN REVIVO hopes to go on with you.🧡️
As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. We will improve our return policy in the future.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO
CUTE CLOTHES, BUT RUN!!
I love the style of their clothes BUT I have never had such a terrible experience trying to make a return. I had four items I needed to return. When I emailed the company to request a return, they offered me a discount on the items if I would keep them.
Then when I said I didn’t want to keep the items they made me request four separate RMA numbers. After I did that they said that to return the items I needed proof of the return and would need to return the items certified or by registered mail. The cost for that totaled about 3/4 of the amount of the purchase!
Every step of the way when I sent their customer service department an email it took several days to a week to receive a reply. Meanwhile the time on the return window was clicking away. When I did finally return the items it took several months to actually receive the small refund. I have NEVER experienced such poor customer service. My advice? Cute clothes, but RUN!!!
3 October 2023
Unprompted review
Reply from Urban Revivo
Dear Beth Snyder,
We're sorry for the inconvenience caused.
We are so sorry to reply delay because of the Chinese Lunar New Year(2024/02/05--2024/02/18). In the new year, URBAN REVIVO wishes you a happy New Year and all the best. We have resumed normal work now, we will handle the backlog of emails and refunds as soon as possible, please don't worry. In the new year, URBAN REVIVO hopes to go on with you.🧡️
As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. You can submit the return together for the same order. We will improve our return policy in the future.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO
Fantastic customer service!
22 January 2024
Unprompted review
I’m impressed!!!
I’m really impressed about the quality of the items I order. Very beautiful made, also in my case the delivery was fast about a week. Definitely, I will keep buying from you and tell my friends about it. 😉
9 January 2024
Unprompted review
These boots are beautifully made and…
These boots are beautifully made and constructed the quality of the boot is amazing the packaging was secure, I wear a size 8 but because I have somewhat large calves I purchased a size 9 and the boot isn’t too big it feels so comfortable, I would highly recommend and I will be purchasing more items. Thank you
1 January 2024
Unprompted review
Urban Revivo Is now one of my favorite…
Urban Revivo Is now one of my favorite places to shop. I love the quality of the items I received and they have some of the best customer service I have ever gotten from a clothing company. Shipping does take a while so I recommend planning ahead if you are purchasing for a specific event and knowing your measurements or watching review videos so that you can get the appropriate size.
28 December 2023
Unprompted review
SLOWEST PROCESS EVER
From date of purchase to refund is taking 2 months when I mailed the item back within a couple days of rceipt. I think the company hopes you will forget they owe you a refund when you have proof and date they signed for the return. They respond to emails but shipping, return and refund are excruciatingly slow, if I ever get one at all.
26 December 2023
Unprompted review
Reply from Urban Revivo
Dear MLG MLG,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days. As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you.
As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. The time it takes for the refund to arrive depends on your card-issuing bank, which may not exceed 15 working days. If you do not receive the payment in time, we recommend that you contact us to inquire and urge you.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
I ordered the cropped jacket and vest…
I ordered the cropped jacket and vest in xl . the jacket came in xl and the vest came in lg. tried to return for the correct size but return service is very bad, tried many times to get a return lable and tried to contact customer service with no replys.
12 December 2023
Unprompted review
Reply from Urban Revivo
Dear Stephanie Edwards,
Thank you for letting us know, your feedback helps us make improvements as we expand our business.
Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. Both the cost of the return shipping and the state of the returned item(s) itself are your responsibility so make sure they're packed up properly and can't get damaged on the way!
Live Chat
Online live support available daily at the following hours:
Mon - Fri0:30 AM – 4:30 AM (EST).
8:00 PM – 11:30 PM (EST).
LiveChat can be faster to help you solve the case, Emails will be responded to within 24 hours, and will be delayed on weekends and holidays.
If you have any other inquiries, please feel free to contact us via these options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Customer service was quick to respond…
Customer service was quick to respond and help me correct my problem with sizing.
12 December 2023
Unprompted review
I am so glad that this site exists
I am so glad that this site exists. I saw the design of their clothing really attractive, I was about to check out my cart. However, thank goodness that I did not buy after reading all comments here. I am really concerned about the inconsistency about sizing, return shipping and refund process. Hope Urban Revivo will take these issues seriously and act quickly to attract more customers in near future.
8 December 2023
Unprompted review
Reply from Urban Revivo
Dear J Cheung,
We're sorry to hear that.
For more size references, you can refer to the size chart on the specific product pages. Kindly note that you should select your item according to the US/UK size standards.We also advise that you read the description on each product page for a more comprehensive picture, you also can contact us, we can provide the size suggestion for you.
As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
10s across the board!
10s across the board!! every single piece I received was true to size and great quality with no damage to any of the pieces.
6 December 2023
Unprompted review
i like the RV products, some of them are pretty unique
i like the RV products, i did purchased for few time in the past 4 months. but i would like to suggest RV can make a little bit modification on delivery....can you please add Hong Kong into the delivery list?! so that i can do the purchase easily instead of using a warehouse service that really make me hesitate to do more purchase from you. Thanks!
27 November 2023
Unprompted review
Reply from Urban Revivo
Dear Rachel,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Your opinions matter, we will expand the shipping range in the future, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
I purchased a sweater and I loved the
I purchased a sweater and I loved the
Quality. My friends keep asking me where I got that from.
I just purchased an another one.
And I love it!! I don’t know any other products, but sweater / cardigans are 100/100!
15 November 2023
Unprompted review
Exactly like picture
I purchased the button front knit tank top. It was really hard getting it but once I got it, it was perfect. Great quality, perfect fit, and looks exactly like the picture. I will definitely be wearing it.
27 November 2023
Unprompted review
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