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Company details

  1. Garden Furniture Shop

Written by the company

Whether you love entertaining guests or simply enjoying some "me time", we know just how to make your experience more inviting. We offer beautifully designed, quality made, affordable products for your home and garden.


Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Clearly they’re a company that has…

Clearly they’re a company that has nothing in stock. Still waiting 5 months for them to send NFM the bed frame. Every Urban Home bed is backlogged. Wouldn’t of bought the dresser and hutch if I new you wouldn’t make but 1 damn bed a year

5 November 2024
Unprompted review
Rated 1 out of 5 stars

I have been waiting for over a month…

I have been waiting for over a month for reimbursement of items that I had to return after waiting for weeks for their arrival. For weeks they kept telling me that the money would be deposited into my account and now they ignore my messages and phone calls. The interesting thing is that I have purchased many furniture items from them and I was a superb client but now I’m treated as persona non grata.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

I received the product damaged

I received the product damaged. And I believe I received the wrong instructions. I purchased the Braziel 4 door accent cabinet from Wayfair. The instructions are not at all like the cabinet. They read city mega konsol #5

15 January 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service

Mirror arrived smashed but the customer service was excellent.A new mirror sent out straight away and looks very good,was a Christmas present and my daughter is delighted with it.I would recommend Urban Home.Many thanks to them.

3 January 2022
Rated 5 out of 5 stars

Delighted!!

Just received my Tatiana mirror - so happy ! - perfect and just what I’ve been looking for - something a little more unusual :) Great products and excellent customer service. Would definitely buy from them again and highly recommend… Thank you Urban Home :)

1 December 2021
Unprompted review

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