Fast delivery and great product. Using it every night before sleep on myself and my 11 year old Jack Russell Terrier. Ive noticed immediate reduced pain when using it on sore joints and muscles and m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your quick response to my questions and fast delivery. I ordered bamboo sheets from Pure Zone the day Before I placed my order with Urbin Hippy, explained my situation that im only in Perth till Sept... See more
Company replied
The whole process of ordering and delivery went very smoothly, fast delivery, and minimal, but attractive packaging gives a great first impression.Initial results are that I have never slept so well,... See more
Company replied
Parcel arrived within 3days and was neatly presented with full instructions. After 2 days my sinus improved, after 4 I slept through, my arthritis pain has reduced and the hot flushes are shorter. Yes... See more
Company replied
Company details
Written by the company
We are a family-owned Australian business specializing in grounding sheets and earthing mats, helping you connect with the Earth for better health and well-being. We also offer a range of blue light glasses, sleep accessories, and red light therapy panels to support your wellness journey.
Contact info
4504, Narangba, Australia
- support@urbanhippee.com.au
- urbanhippee.com.au
4.8
Excellent
756 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Urban Hippee
Thanks so much for your review, Vladimir! We’re glad your grounding underlay purchase was nice and easy. We hope you begin noticing the benefits soon — many people find it can take a little time with consistent nightly use.
Reply from Urban Hippee
Thanks, Max! Great to hear you’re happy with the glasses and that they arrived quickly 😊
Super fast shipping and delivery
Super fast shipping and delivery! Thank you! Results are too early to tell yet. Suggestion to include an eye mask to cover and protect eyes
2 August 2026
Reply from Urban Hippee
Thanks, Sam! We’re glad your order arrived so quickly. The face mask is designed to be used without separate goggles or an eye mask, which wouldn’t fit comfortably underneath it. We hope you enjoy using it and look forward to hearing how you go 😊
Restful sleep maker
I used to wake up many times at night and never go back to sleep. Now with this grounding sheet l sleep like a baby. Thank you so much for creating this fantastic sleep changer.
25 July 2026
Reply from Urban Hippee
Thanks so much, Jiji! It’s wonderful to hear you’ve been sleeping more peacefully with your grounding sheet. We really appreciate you sharing your experience 😊
Pillow
My order came very quickly and is presented in a nice box. I love the pillow as I use it to ground my patients for auriculotherapy and dry needling. Love it!
31 July 2026
Reply from Urban Hippee
Thanks, Cam! Great to hear your order arrived quickly and that the grounding pillow is working so well for your practice. We really appreciate your feedback 😊
Quick delivery
Quick delivery, I have been waking up regularly each night from hip pain but since purchase, 3 weeks ago, I've slept through the night ... amazing difference!
7 August 2026
Unprompted review
Reply from Urban Hippee
Thanks for sharing, Silvia! It’s wonderful to hear that you’ve been sleeping through the night more comfortably. We’re so glad you’re happy with your purchase 😊
Excellent product matched by excellent…
Excellent product matched by excellent service. Recommend highly.
26 July 2026
Reply from Urban Hippee
Thanks so much, Brett! We’re thrilled you’re happy with both the product and our service. Your recommendation means a lot to us 😊
Fast dispatch and quality products
Fast dispatch of products, arrived next day. Tested with multimeter, significant drop in measured voltage when grounded. Products appear to be well made and seem to be beneficial albeit have only tested for about one week. Using Garmin Forerunner watch to assess any changes in sleep quality and duration, and also HRV. Hard to assess duration given my busy travel schedules however sleep quality and HRV are showing positive trends. Grounding mat supplied with underlay is great for travel.
3 August 2026
Reply from Urban Hippee
Thanks for the thoughtful review, Michael! It’s great to hear the products arrived quickly, tested well and appear to be supporting positive trends in your sleep quality and HRV. We’re also glad the grounding mat has been handy for your travels 😊
The customer service was wonderful and…
The customer service was wonderful and when I received my fitted sheet the sleep I have had since putting it on my bed has been sublime!! Even my aging Cat is feeling the benefits Love, love, love!!!
26 June 2026
Reply from Urban Hippee
Thanks so much Vanessa! We’re so happy to hear you’re loving the fitted sheet and sleeping so well with it. And we love that your cat is enjoying it too — they always seem to find the best spot in the house! Thanks again for your lovely feedback.
I bought a multitester from electronics…
I bought a multitester from electronics store which failed to register such a low voltage.
So i bought yours and can finally see if my products are actually regustering.
They do.
26 June 2026
Reply from Urban Hippee
Thanks so much for your feedback. Yes, many standard multimeters can struggle to detect the very low voltage involved with grounding products, so we’re glad our tester helped you confirm everything is registering properly. Appreciate you taking the time to share.
My sleep has improved but I have a long…
My sleep has improved but I have a long way to go with my sleep. I hope my Inflammation improves.
24 June 2026
Reply from Urban Hippee
Thanks Penny, we’re really glad to hear your sleep has improved so far. Some people notice changes quickly, while for others it can be more gradual, especially with things like inflammation. We hope you continue to see positive changes with regular use.
Love the product great customer…
Love the product great customer service. Fast delivery . Have purchased 3 now
24 June 2026
Reply from Urban Hippee
Thanks Carolynne! We really appreciate your kind words and your continued support. So glad to hear you’ve been happy with the products, service and delivery.
Receive the product quickly
Receive the product quickly, the quality seems really good. I haven’t been able to use it long-term yet as I work away a lot so I haven’t seen any difference.
29 May 2026
Reply from Urban Hippee
Thanks Margaret! We’re glad your order arrived quickly and that you’re happy with the quality so far. Since you haven’t had the chance to use it consistently yet, we’d definitely recommend giving it more time when you can, as results can vary from person to person.
Great all-round experience.
Great product, great service, great price, great all-round experience. I did my research on this product and landed on Urban Hippee. I'm glad that I did.
30 September 2025
Reply from Urban Hippee
Thanks so much, Bayley. Really appreciate you taking the time to do your research and choose Urban Hippee. We’re glad to hear you had a great all-round experience with the product, service and price. Thanks again for your support.
Exceptional service.
The service was more than expected, the item was posted very quickly and arrived on time, I'm very happy.
30 May 2026
Reply from Urban Hippee
Thank you so much for your lovely review. I’m really glad to hear your order arrived quickly and that you’re happy with the service.
With regards,
Eli
Urban Hippee
So far, Very Happy
We have only been using it for a week but already feel some improvements. We're excited to see what the long term results will be. I would highly recommend the company for their products and customer service.
30 May 2026
Reply from Urban Hippee
Thank you so much for your review. It’s great to hear you’re already noticing some improvements after the first week. We really appreciate your recommendation and hope you continue to enjoy it over the coming weeks.
With regards,
Eli
Urban Hippee
Reply from Urban Hippee
Thanks Rick, we really appreciate your review. Glad to hear your order arrived quickly.
With regards,
Eli
Urban Hippee
Exceeded expectations by a mile!
Exceeded expectations by a mile!
We purchased the Premium Grounding & Earthing Sheet hoping to feel the benefit in sleep quality we had been told about by one of our patients.
Ordering was simple, delivery was fast, and wow - the difference it has made to our quality of sleep is amazing. Not a big investment to feel much more "rested" every day.
27 May 2026
Reply from Urban Hippee
Thank you David, that’s wonderful to hear. I’m really glad the Premium Grounding Sheet has exceeded your expectations and that you’re waking feeling more rested. We truly appreciate your thoughtful review.
With regards,
Eli
Urban Hippee
You constantly kept me up to date where…
You constantly kept me up to date where my parcel was so I didn't have to worry about it at anytime. Great customer service. Love it 😁
28 May 2026
Reply from Urban Hippee
Thank you Rosemary, we really appreciate your kind words. I’m so glad the delivery updates gave you peace of mind and that you had a great experience with us.
With regards,
Eli
Urban Hippee
Our order was delivered very quickly…
Our order was delivered very quickly and in such a delightful and thoughtfully arranged package. Immediately you could tell these people love their business and want to share that with you.
26 May 2026
Reply from Urban Hippee
Thank you Andrew, this was such a lovely review to read. We really do care about the little details, so it means a lot that the packaging and experience came through that way.
With regards,
Eli
Urban Hippee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.