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Urbanbreeze Reviews 

78
•
TrustScore 1 out of 5

1.2

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Customers frequently report not receiving their ordered items, even after waiting for several months. Many people also experienced a complete lack of communication, with emails going unanswered and no updates provided. Reviewers often found that the company's website and tracking links would disappear, leading to further frustration. Some people were dissatisfied with the tracking information provided, noting it was often fake, stuck, or indicated false deliveries. Additionally, a number of customers received incorrect and cheap items, such as bracelets or cardholders, instead of their actual orders.

What people talk about most

Order

Consumers consistently express significant dissatisfaction with their orders, frequently reporting that items... See more

Delivery service

Customers consistently report significant dissatisfaction with the delivery service, with many stating that... See more

Product

Reviewers express significant disappointment regarding the product, with many reporting that they never... See more

Website

People report negative experiences with the website, with many reviewers stating that the site no longer... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a robobot hoover July 27th ish, received obligatory email to track but like other people it stuck on clearing customs. Emailed & got answer that it would take a little longer(!) than expected.... See more

Rated 1 out of 5 stars

Just Awful. Placed an order on May 1, 2025 (over 12 weeks ago) and I haven't not received my items yet. It's ridiculous. Have contacted them (by email because no phone number to be found) multiple tim... See more

Rated 1 out of 5 stars

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through t... See more

Rated 1 out of 5 stars

Unfortunately can’t put a zero. Seemed at the time that it was a legit website - they were investing in retargeting advertising through Facebook. Got a confirmation email for a screen for my laptop a... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Contact info

1.2

Bad

TrustScore 1 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(78)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered a couch for $109.95 and…

I ordered a couch for $109.95 and received a cheap bracelet. When I inquired where is my couch, they simply said it was a gift for the shipping delay. When I tried to open their website to track my couch as they instructed me to, their website is no longer up!!! DON'T BUY FROM THEM!! IT IS A TOTAL SCAM!!

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Never received the item

Never received the item. Tried to contact on numerous occasions and they didn't even have the decency to respond. I am now almost £70 out of pocket with nothing to show for it. This company is a complete scam

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent shop

This company is a scam I ordered a sofa on 20.07.25. Nothing has arrived so far. About 3 weeks ago, it was written that the order had reached its destination country and I still have nothing. They also don't respond to emails, it's a scam. I lost my money. Adds updates. Today 12.10.25 no longer has contact, the site no longer opens.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an item over 3 months ago from…

I ordered an item 3 months ago from urbanbreeze.net and never received my package. They will not provide me with USPS tracking information only the fake 4 digit number they give you to track through them. I’ve never had such a horrible experience and unprofessional customer service. They send me the same email word for word when I email them regarding my package. They also will not give me a refund. This site needs to be stopped and shut down immediately for stealing people’s hard earned money. Please do not order from these scammers. You might as well flush your money down the toilet!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER… THIS IS A SCAM

DO NOT ORDER… THIS IS A SCAM
Same as other reviews.. ordered two chairs and received some cheap bracelet in post, no return address or name. Tracking is a lie always saying waiting on customs clearance.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Order didnt arrived

Order didnt arrived. Total scam. Message them about the order but no response. Just hope they get their karma real bad for taking people's money. I wish I can give negative 0 for feedback I would

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars. Total scam! Order a foam armchair 1 July, nothing until end of September. The so called real time order tracking is a scam. Received a shitty bracelet in unmarked envelope that I can’t event trace back to Urban Breeze. Can some charity law firm please take them to court.

18 September 2025
Unprompted review

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