My order still hasn't shipped, no update. I have sent 3 emails and have not heard a single word back. There's no phone number. UB76053 that's my order number. I am really disappointed cos I have gotte... See more
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Wish I checked the reviews here before ordering from this joke of a business. Per everyone else’s comments, emails are ignored. Incorrect item sent, no offer for a full refund to include the posta... See more
Company replied
Very poor I ordered 2 urban bliss dresses for my holiday through Debenhams and when the parcel was delivered only one dress was inside even though the invoice said both were delivered. According to De... See more
Company replied
Ordered some shorts through Boohoo , wouldn’t have bothered if I’d of known how much hassle to send back as you have to contact seperately . I’m still waiting 3 emails and over a week later , what... See more
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1.7
Bad
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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Really slow service
Ordered some jeans, they were too big so the following day I requested a return. Royal Mail picked up my parcel (this cost me nearly £8!!!) on the 11th October and today (26th October) I receive an email stating that they’ve received my return and refund will take up to 10 days to credit! That will be almost a month of waiting for a refund that I’ve paid £8 for. Quite poor really.
26 October 2024
Unprompted review
Reply from Urban Bliss
Hi Kirsty, thank you for bringing the issue to our attention. We have had a look and can see that you were charged £3.99 for your return when it should have been £2.99. I have raised this with our customer service team to make them aware and they will message you directly to resolve this.
In terms of the timeline for your refund, I have looked into this in detail and can see your return was processed within our 14-day policy, any further delays are out of our control, and these are directly handled by your bank. 10 days in the maximum amount of time it should take for your bank to process your refund, it’s usually much quicker.
Please let me know if I can help with anything else.
Update:
Hi Kirsty, I can see the customer service team have contacted you directly about this. If you need any further support, please let us know.
0 stars
0 stars! I would urge people to boycott this online company!
I was wearing one of the bubble texture bikinis on a water slide during a family holiday in Greece. Afterwards I felt pain under my bikini strap and asked my husband to look as I thought I’d had a wasp sting! It transpired that 2 holes had been burnt into the back strap of the bikini and I had 2 well sized round burn marks on my back! The glue from the fabric of the bikini was all melted around the burn holes! 8 weeks on and I’ve now got 2 round scars. Not only did Urban Bliss take over a month to provide me with an outcome but this was their reply:
Hi Luisa,
Thank you for your message.
I am sorry we could not help you any further on this, we wish you all the best.
Thanks,
UB Team x
Absolutely terrible company! Poor quality clothing and ignorant customer service. I would urge anybody to avoid them at all costs. I very rarely leave negative reviews but it is beyond awful to be treated this way!
Update 25/10/24
Urban Bliss’ advice was that it was the water parks fault and I must take it up with them! Have you ever hear anything more ridiculous! Apparently was the slides fault and not the swimwear. If their garments are too poor quality to go down a water slide in then really ought to be disclaimers on the Urban Bliss website! Never heard something so daft on my life.
24 October 2024
Unprompted review
Reply from Urban Bliss
Hi Luisa, really sorry that you have had a bad experience. We would like to clarify that we initially received your message on the 17th September and we responded on the 18th. The ongoing discussion has been so that we can allow ourselves time to thoroughly investigate the issue you have brought to us and we have been consistently in touch with you in order to keep you updated. To clarify, we don't use glue on our bikinis and as advised across our 5 weeks of communication, the issue has been caused due to the activity undertaken / waterpark and our advice would be to take it up with the waterpark.
Update:
Hi Luisa, I can see that the customer service team have reached out to you regarding this. If you need any further support, please let us know.
No reply from company for 11 days now…
No reply from company for 11 days now regarding return request. Keep messaging and emailing but nothing back. Terrible company. Avoid
14 October 2024
Unprompted review
Reply from Urban Bliss
Hi Joanne, sorry you have had an issue with your return. Please email us at info@urbanbliss.co.uk if you are still waiting for your refund.
AVOID!!!
Returned an item I ordered through Matalan. You must return it directly to urban bliss. Their refund policy is 14 working days. I can see through tracking they have received 19 working days ago no refund and complete radio silence from live chat or email. AVOID!!!
25 September 2024
Unprompted review
Reply from Urban Bliss
Hi Nicola, sorry you have had an issue with your return. Please email us at info@urbanbliss.co.uk if you are still waiting for your refund and we can look into this for you.
Update: 30.10
Hi Nicola, I can see your refund was processed on 27/09/2024.
Please let me know if I can help with anything else.
Poor first experience
Made my first purchase from Urban Bliss but decided to return one of the items. Firstly there is an odd process of requesting to return an item followed by waiting for this to be approved which I’m
not sure is in line with consumer rights. I requested my return on Wednesday and got an auto reply asking me to allow up to
24 hrs for approval.
Still waiting….. have chased once and had No reply to that either. Quite sure it does not need to be this hard.
1 September 2024
Unprompted review
Reply from Urban Bliss
Hi Emma, thank you for raising this with us. The reason why we use this process is to ensure all of our customers who purchase our products are funnelling the right returns to the right place. As we are on a range of platforms, such as New Look, Matalan, Debenhams and plan to be on many more, we want to make sure the right return goes to the right outlet.
We would like to be able to process everything here, but certain purchases need to go to certain platforms for a refund. While I appreciate it might feel long winded it is absolutely there to make sure the process is easier in the long run.
Let me know if I can help with anything else.
Bought a houndstooth long Borg coat…
Bought a houndstooth long Borg coat from Debenhams of said brand. Coat was perfect length, lovely and warm but misprint at the back. Returning it and gutted as I’d have kept it if it hadn’t been faulty.
30 December 2023
Unprompted review
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