Couldn’t recommend the deep tissue massage with Piotr highly enough! Very professional, friendly, polite and responsive - he was more than happy to be flexible on time too (I had to push it by 30 mins... See more
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Review summary
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We had a very rewarding time with Justyna who was very skilled, kind, responsive and knowledgeable. She shared a lot of great advice while carrying out our treatments. I don’t know how she mana... See more
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Elliot was professional, calming and generally great vibes- and gave a foot massage that sent me to sleep. He brought a candle, room scents and used aromatherapy oils creating an amazing atmosphere cr... See more
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Aster was absolutely wonderful. She was incredibly kind, professional, and attentive throughout the whole experience. I was extremely tired and had a lot of pain and tension, but she knew exactly... See more
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Company details
About Urban | Massage & beauty at home
Written by the company
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Written by the company
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contact info
Great Suffolk Street, SE1 1PP, London, United Kingdom
- urban.co
Refer a friend, get £15 off
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and fast to book
Very easy and fast to book, and support was there on live chat to make sure my physio appointment went smoothly
5 August 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for the glowing review, Mazen! Your feedback helps us make Urban services even better – hope to see you again soon.
I’m hypermobile and often need last…
I’m hypermobile and often need last minute treatments. This is such a good service.
5 August 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Yay, 5 stars is exactly what we want to hear! We're so glad you had a lovely treatment, can't wait for you to experience your next treatment.
Urban is the best
Urban is the best. No travelling after your treatment, all the therapists have been amazing.
It’s the only way I get a massage now.
2 August 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for sharing your love for our services, Helen. We can't wait to welcome you back for another treatment.
Great service and worth all of it 👍
24 July 2026
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review!
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Rachele– so happy to hear you enjoyed everything.
Good masseuse amd prompt arrival
Good masseuse amd prompt arrival. On the pricey side but good availability and you're paying for the convenience of having them come to your home.
23 July 2026
Reply from Urban | Massage & beauty at home
Wow, 5 stars is great to hear. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Reply from Urban | Massage & beauty at home
Hey S Baccus, thanks a lot for your feedback – so glad you enjoyed everything.
The masseuse Erika was very good at her massage ❤️
The masseuse Erika was very professional, friendly and attentive to the massage. Very respectful and amazing at her massage. Thank youu. Nas & Jay
1 August 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Sounds like Erika did a great job! We're so happy you had a lovely experience. Make sure to add them to your favourites for next time – thanks for the great feedback.
Exactly new all the pressure points and…
Exactly new all the pressure points and was a very nice experience
21 July 2026
Reply from Urban | Massage & beauty at home
We’re so glad to hear you had a great experience, Roop– thanks for sharing!
Always a pleasure
Fab experience. Love urban for convenience and have used them for years
14 June 2026
Reply from Urban | Massage & beauty at home
Thanks for such great feedback, we really appreciate it.
Lovely session
Lovely session, Viola is an amazing professional and helped me easing the pain. I look forward to book in more sessions with her. Would definitely recommend!
31 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey, Stefania– thanks for such a lovely review. You're in great hands with Viola, they clearly did an amazing job. Don't forget to add them to your favourites for your next booking!
I had the most amazing massage and…
I had the most amazing massage and can't wait to book the next one.
19 July 2026
Reply from Urban | Massage & beauty at home
Hey Samantha, we're so happy you had a great treatment. Thanks for letting us know, your feedback means a lot!
Great first experience using Urban
It was very easy to book and the service Ryan ,the pro, delivered was amazing.
He was friendly yet very professional, knowledgeable and easy to talk to .
I liked the massage as much as decided to extend it beyond the booked slot.
Can strongly recommend Ryan and Urban after having a wonderful experience.
The fact that the massage therapist came to my place and could just relax after that added to whole experience.
25 July 2026
Reply from Urban | Massage & beauty at home
Thanks for your review, Cornelia! Ryan is such a great therapist, we're so glad you got to experience their magic. Remember, you can add them to your favourites for quick and easy bookings in the future.
One of the few massage therapists who…
One of the few massage therapists who truly knows how to perform a proper deep tissue massage.
Thank you
28 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks for taking the time to leave a review, Tsonka– it sounded like a lovely treatment.
THANK YOU!
THANK YOU! Great treatment. Pinpointed the issues and resolved with great care and attention. Really addressed my acute pain and alleviated the root causes. HIGHLY RECOMMENDED!
28 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Hey Sufdar, great to hear that your treatment left you feeling great! Hope to have you back again soon.
Get massage
Get massage, polite and patient masseuse. Easy booking method and would definitely recommend. Can not wait to re book
16 July 2026
Reply from Urban | Massage & beauty at home
Thanks for taking the time to leave a review, M Walsh – your feedback means a lot to us.
Reply from Urban | Massage & beauty at home
Thanks for the 5 stars! So glad you enjoyed your treatment.
Really pleasant experience
Really pleasant experience
The massage was excellent
26 July 2026
Unprompted review
Reply from Urban | Massage & beauty at home
Thanks so much for the 5-star review, Vanessa– so happy to hear you enjoyed everything.
Reply from Urban | Massage & beauty at home
Thank you for the 5 stars– hope to see you again soon!
Reply from Urban | Massage & beauty at home
Thank you for the 5-star review, Jaan!
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