Urban Farm-It Reviews 

402
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the mushroom growing kits very fun and easy to use at home, appreciating the smooth process and successful harvests. Many people also praise the helpful and efficient support team whenever they need assistance or have questions. However, some customers also noted frustrating issues with missing voucher codes and problems trying to redeem expired spawn. Buyers additionally experienced significant delivery delays, with several packages failing to arrive or being sent to the wrong address. Others felt disappointed when communication broke down completely during attempts to resolve these delivery problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and strong... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers report great, efficient, and... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely. While some reviewers report that... See more

Delivery service

Reviewers highlight negative aspects of delivery service, expressing widespread disappointment over orders... See more

Service

Reviewers mention ambiguous feedback about service, as experiences vary significantly among customers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a... See more

Company replied

Rated 5 out of 5 stars

Ordered the Oyster plugs. Was sent spawn instead. Company rectified it and sent plugs on express and apologised for the mistake. Keep in mind that the customer service is via email, there is no n... See more

Company replied

Rated 5 out of 5 stars

Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks �... See more

Company replied

Rated 5 out of 5 stars

Had a lot of fun growing both Oyster mushrooms and Lions Mane. Both were quite successful and we have had some repeat crops. It's been great watching them grow, taking pics, and the instructions were... See more


Company details

  1. Agricultural Organization
  2. Agricultural Product Wholesaler
  3. Consultant
  4. Hydroponics Equipment Supplier

Written by the company

For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.


Contact info

3.1

Average

TrustScore 3 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.1

All reviews

(402)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought two items for a gift

Bought two items for a gift. Items came when expected and very well packaged. The fact that you can send for fresh spores when you’re ready for them is an excellent idea especially when purchasing as a gift. Would definitely buy again.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. The kit arrived quickly and well packaged. When I had a query, a response was with my quickly and they helped me through the process. I now have a bountiful harvest of delicious, home grown mushrooms. Thank you so much.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Fungi to be with.

Being a brand new customer I was captivated by the video and information regarding home growing mushrooms.
Being a country boy I thought I would give it a go.
I was taken back by the very prompt arrival of my mushroom growing kit and instructions.
I couldn't wait to get started.
Such a friendly service and great value....well recommended. Thanks team and especially Alice 👍

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer relations and service

I received a kit many months ago as a birthday present and for various reasons was unable to grow until recently. I tried to order my spore but the voucher wasn`t accepted. I contacted Urban Farm and received an immediate response and confirmation that it would be sent immediately. No quibble, extremely courteous and great customer service and relations. A rarity and much appreciated.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Had very good service from this company.

Had very good service from this company. Had the kit as a birthday present. Emailed the company to order the mushroom spawn, had a reply very quickly. The person dealing with my request sent the mushroom spawn straight away. Very efficient service and very helpful.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

I'd recently ordered an urban farm-it…

I'd recently ordered an urban farm-it white Elm mushroom and think both the concept and quality of the product is fantastic. Initially had a technical issue redeeming my code as I'd waited until spring however customer service was excellent and efficient in resolving this matter. Overall a great company and an absolute pleasure to purchase. Would really recommend.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful and easy mushroom grow kit :)

This small business is just amazing, and their products are contents are just perfect for someone who would like to grow mushroom for home and be more sustainable and eco friendly.
I have ordered from them the white elm Mushroom grow kit, followed their instructions and super helpful step by step video on you tube, and i finally have beautiful full grown oysters ready to be cooked!
I will definitely purchase more and i totally recommend everyone to have a try!

11 April 2023
Unprompted review
Rated 1 out of 5 stars

A total waste of time and money

A total waste of time and money, one lot of extremely unappealing fungus appeared and was duly thrown away. Do not bother.

20 March 2023
Unprompted review
Urban Farm-It logo

Reply from Urban Farm-It

Hi Jonathan,

Sorry to hear you haven't had much success with your mushroom kit. We would love to be able to assist you and are happy to replace any kit that hasn't worked. Please get in touch at hello@urban-farm-it.com

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