Been over 10 business days and my order is still "Confirmed We're preparing these items for shipping" status. I emailed after a week asking for an update and no response. There is no phone number to c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products may be great, but the hassle of ordering, not hearing from them after multiple attempts is just not worth it, I would rather do business with a company I can trust. I will be disputing th... See more
Company replied
I try very hard to never leave a bad review on any company, office or product but at this point I am very frustrated with the service from Uproot. I placed an order initially for one box of washer ta... See more
Company replied
Ordered an item two weeks ago and still preparing to ship. I asked to cancel the order and never heard back. Having to dispute with my bank. Update: the team did in fact reach out to me. I will ch... See more
Company replied
2.2
Poor
824 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was top notch!
The customer service was top notch!
The ordering experience was a little difficult due to the possibility of upgrades and I got charged a few times. After a quick email, everything was resolved and I was impressed with the quality of service provided!
2 April 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Slow Refund Procedure(s)
I made a purchase of $15.99 at Uproot Clean on January 13, 2026. It was delivered very fast! Upon opening my Order, I realized the item wasn't the same item I ordered. Uproot Clean Customer Service Team issued a Refund of $10.66 to my Credit Card Account on March 25, 2026, I sent an additional request for the missing credit of $5.33 and was told it will follow in late May, 2026 or early June, 2026. Updates will follow.
25 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
I still don’t have my order
I would love to say the washing machine cleaner is great, but it’s been almost 4 weeks since my order. Kept giving me excuses then last week they said it was being shipped but the tracking number moved beyond waiting for shipping partner. Then this morning I get an email saying it might be shipped by 4/8. I don’t think this is a trust worthy company as I should have to keep inquiring to find the status of my order if there is a true reason why.
6 March 2026
Unprompted review
Great customer service as well as awesome products!
Great customer service as well as awesome products! I can hardly wait for my gloves to come! 5 stars on every thing! I will definitely purchase from Uproot again!
28 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Best Customer Service!!
I had the BEST experience with the customer service via the website. I love my uproot cleaning kit but sadly one of my trimmer guards was damaged. I reached out and heard back within minutes and was able to work to order a replacement trimmer with new guards. I was blown away but how quickly the process took and how easy it was to chat via the website. Thankful for this company!!!
21 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Haven't received the product as yet but got good support
Haven't received the product as yet, but did have a question for support, which they answered quickly and were able to assist me. Greatly appreciated that.
12 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
I love the pet glove wipes
I love the pet glove wipes! I have Rheumatoid Arthritis and giving my pooch a bath isn't easy. He hates baths and my limited mobility makes it extremely difficult. These wipes are wonderful, easy as petting him and they work. And I recently found out just how wonderful and quick to respond their customer service is. I wasn't ready for the next shipment yet when I got an email that my order was being processed. I emailed that I didn't need it yet and they cancelled the shipment and processed a refund, the same day I sent the email! Honestly, I have never received such quick and complete service the same day from any other company I've had to contact. Usually, it's 1 to 4 days later with sorry we can't stop this one, but... So, my impression is that the company is as wonderful as their products!
11 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Poor customer service for a defective part
I actually like this product. It works well. When it works. I bought this product and groomed my dog with great results. But then I had to recharge the Clippers and they wouldn't recharge. I contacted the company to troubleshoot and was given suggestions and instructions of what to do. I described the problem to them, sent them videos and told them what didn't work. I even sent them the order number. But then they ghosted me. I wrote them again. Got a response, received a quick response but they ghosted me again and again. All I want is a new set of clippers. The product is well-made, except for the Clippers, which are defective. No matter how good a product is if the product doesn't work after just a couple weeks it's not worth it.
8 March 2026
Unprompted review
Reply from Uproot Clean
Hi Keith,
Thank you for taking the time to share your experience, and also for your honest feedback about the product. I’m really glad to hear it worked well for you initially, but I completely understand how frustrating it must have been to run into issues with the clippers so soon after.
We took a close look into your case, and I want to clarify what happened on our end. Our team did respond promptly to your initial messages and began troubleshooting with you right away. It appears that some of our follow up replies were unfortunately routed to your spam or filtered folder, which made it seem like we had stopped responding.
Once we were able to reconnect and receive the remaining details needed for the replacement, your request was processed accordingly. I’m sorry for how this miscommunication came across, that is never the experience we want for you.
If there is anything else you still need help with, or if there is any part of your replacement you would like us to double check, please let us know, we are here for you.
If you feel this situation has been resolved, we would truly appreciate it if you might consider updating your review to reflect the full experience. It would mean a lot to our team.
Thank you again for your patience and for giving us the chance to make this right.
We really love the machine works well…
We really love the machine works well for my large dog. We had a grooming brush brake but you guys were on top of it ty for your quick response recommending you highly
6 March 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Impressive immediate service!
I made an inquiry from an order and almost immediately had a response and they took the time to link my order so I could confirm if it was right. I can't ask for better service!!
21 February 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
uproot responded promptly and came up…
uproot responded promptly and came up with a resolution for my issue within two hours of my initial email. amazing produce and amazing service!!
19 February 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
EVERY PET PARENT NEEDS ONE!!
Uproot has an AMAZING product in their dog grooming kit! Simple and easy to use! It has already paid for itself in groomer visits not needed. One of my babies is a white golden retriever, and she has an extremely thick coat. This product goes right through her coat for a trim or a short cut in some places. Your babies won’t be scared at all either! It is super quiet and easy to use!! Also a HUGE shout out to their customer service! I needed a small part replaced on the trimmer, and they had me snap a quick photo, and a replacement was on the way very quickly. EVERY PET OWNER NEEDS ONE!!
1 November 2025
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Great Product, Ordering Was Easy, Shipping Was Delayed
The ordering process was easy but shipping was delayed by several weeks with no communication initiated about why the delay. When I reached out about the status of the order, response was not prompt and when the response came, no explanation was offered for the delay but discounts and a "free gift" was offered. When the product did ultimately arrive, it works as advertised.
20 January 2026
Unprompted review
Reply from Uproot Clean
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
I wish I had checked Facebook reivews…
I wish I had checked Facebook reivews prior to ordereing. It's been over a week, though nothing has shipped. That said, they had no issue immediately taking my payment.
I've reached out via email numberous times and Facebook messenger. Not a peep in reply. Nada. Zero. Zilch. I feel disgusted that like I've been scammed and robbed! Avoid this company at all costs. I feel lost how to recuperate my money.
13 January 2026
Unprompted review
Reply from Uproot Clean
Hi Jason,
We’re truly sorry you had this experience. We completely understand how frustrating it feels to be charged and not see movement on your order, especially when you were not getting timely replies. That is never the experience we want anyone to have.
At the time of your order, we were experiencing a temporary fulfillment delay that impacted a portion of shipments. That issue has since been fully resolved, and orders from that period should have already been delivered.
If for any reason your order was not received, or if you still need assistance, please reach out to our support team at help@uprootclean.com with your order number so we can look into it immediately and make this right.
We sincerely appreciate you bringing this to our attention and hope we can restore your confidence in us. 💙
Can't say bad customer service, because there is none.
Ordered product nearly two weeks ago. Status shows as "Unfullfilled"
Got an email from the founder. Obviously a boilerplate email stating how happy they were that I chose to do business with them. Email said to reply with any comments or complaints, they'll all be read.
I've sent three emails asking where my order is. No response.
After sending an email to cancel and asking PayPal to get my money back, miraculously a few days later, I get an email that the item has been shipped.
Still never heard a word back from customer service.
11 January 2026
Unprompted review
Reply from Uproot Clean
Hi Evan,
First, we want to apologize for the delay in responding to your review. We regret not addressing your concerns sooner.
We are also very sorry this was your experience. Not receiving replies after reaching out multiple times is understandably frustrating, especially when your order status showed unfulfilled. That is not the level of communication we aim to provide.
At the time, we were experiencing a temporary fulfillment delay that impacted some shipments and response times. That issue has since been fully resolved, and orders from that period should have already been delivered.
You absolutely deserved clearer updates throughout the process. If there is anything still unresolved, we would genuinely appreciate the opportunity to make it right. Please contact help@uprootclean.com with your order details and we will ensure it is personally reviewed.
Thank you for your candid feedback. It helps us continue improving. 💙
Customer service and product availability
I ordered the washer tabs, and the cleaning glove back in mid December. (Both products listed as IN STOCK) I'm still waiting nearly a month later. I've sent at least 12 emails, because there is no number to call, with little response. Excuse, the glove is on back order. I've checked the site daily for order updates and product availability. They have my oder and both products are IN STOCK. Customer service is for garbage. I've made previous purchases from them in the past with no problems. I may have to cancel order entirely and report this as a fraud charge to my credit card company. Listing items as in stock is fraudulent if you dont have the product.
18 December 2025
Unprompted review
Reply from Uproot Clean
Hi Linda,
First, we sincerely apologize for the delay in responding to your review. We should have addressed this much sooner.
We are very sorry for the frustration this caused. Waiting nearly a month after placing an order, especially when the items were listed as in stock, is understandably upsetting. That is not the experience we want for any customer, especially someone who has successfully ordered from us before.
In mid December, we experienced an unexpected fulfillment delay that impacted certain products, including the Washer Tabs and Cleaning Glove. During that same period, we also received a very high volume of inquiries, which unfortunately caused slower response times than normal. That combination led to longer than expected shipping and communication delays.
This issue has since been resolved, and orders from that timeframe should have already been delivered. Inventory and fulfillment are now operating normally.
If there is anything still unresolved with your order, please reach out to us directly at help@uprootclean.com with your order details so we can review it immediately and ensure it is properly taken care of.
We truly appreciate your past support and your honest feedback. It helps us continue improving. 💙
Is This Company Still In Business?
I placed an order three weeks ago and it has not shipped yet. The tracking link expired so I had to revive it and when I did, I can see that the order has not been fufilled yet. So I decided to email for a refund but the email on their website is no longer valid. Next I sent a Facebook message, but there was no response there either. Now I’m wondering if I will ever get the items or a a refund.
20 December 2025
Unprompted review
Reply from Uproot Clean
Hi Melanie,
Thank you for taking the time to share this, and we’re truly sorry for the delay in responding to your review. We understand how concerning it must have felt to see your order unfulfilled and have trouble reaching us — that’s absolutely not the experience we want for our customers.
Back when your order was placed, we were working through a temporary fulfillment delay which caused some orders to sit longer than expected, and we also received an unusually high volume of inquiries that led to slower response times across email and social channels. That situation has since been resolved and our support and shipping processes are back to normal.
If your order still has not been delivered, or if you would like a refund, please contact us at help@uprootclean.com with your order details and we will make sure it’s taken care of right away.
Thank you for your patience and feedback, it helps us improve. 💙
Fraud
Placed an order December 25th. I have reached out 3 times to ask about order status and have received no reply. The order has never progressed past “order confirmed”. I will be contacting my bank to flag this company for fraud and receive a refund. Do not buy.
9 January 2026
Unprompted review
Reply from Uproot Clean
Hi Matthew,
First, we sincerely apologize for the delay in responding to your review. We should have addressed this much sooner.
We’re very sorry for the frustration and concern this caused. Seeing an order remain in “confirmed” status without updates, especially after reaching out multiple times, is understandably upsetting.
Orders placed in late December were impacted by a temporary fulfillment delay, and during that time we also experienced a very high volume of inquiries, which led to slower response times than normal. That issue has since been fully resolved, and orders from that timeframe should have already been delivered.
We are absolutely still in business, and fraud is never something we would tolerate. If your order was not received or if you still need assistance, please contact us directly at help@uprootclean.com
with your order details so we can review it immediately and make this right.
We truly appreciate the opportunity to address this. 💙
The Grooming kit smells
I am very pleased that I was allowed to pay the $99 for the item I purchased. It demonstrates respect for the customer and their pocketbook. However, when the grooming kit arrived with the extra bag I purchased it had a horrible smell of cigarette smoke. I am highly allergic to that particular scent, and I had to put the entire package outside because it permeated through the house. If leaving it outside for some time rids the odor I can keep the kit. I don't know how I can return it if the odor does not go away. The other package with the rest of my order did not have the same effect. I don't know why maybe it was sent from someplace else. Thank you for letting me explain.
29 December 2025
Unprompted review
Reply from Uproot Clean
Hi Michelle,
Thank you for taking the time to explain your experience, and we sincerely apologize for the delay in responding to your review.
We’re very sorry to hear about the odor issue with your Grooming Kit. That is absolutely not how our products should arrive, and we completely understand how uncomfortable and concerning that must have been, especially with a scent sensitivity.
Our products are stored and shipped from fulfillment facilities, and they should never carry a cigarette odor. It’s possible the outer packaging was exposed during transit, but regardless of the cause, this is not acceptable.
If you have not reached out to us via email yet, please reach out to us at help@uprootclean.com with your order details. We would be more than happy to arrange a replacement or assist with a return.
We truly appreciate your thoughtful feedback and your support. 💙
the product is GREAT.
the product is GREAT.. the company Sucks... NO REAL help and you cant buy replacement parts... DONT BUY ..
BETTER TO BUY CHEAPER SYSTEM THAT HAS REPLACEMENT PARTS INSTEAD OF BUYING WHOLE NEW SYSTEM AGAIN...
31 December 2025
Unprompted review
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