UppbeatReviews 

1,995
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their exceptional helpfulness and quick responses, often highlighting specific individuals for their outstanding assistance. Many people appreciate the clear, detailed, and solution-oriented approach to customer service, which makes troubleshooting and resolving issues smooth and easy. The overall service is described as professional, efficient, and very supportive, with prompt communication being a key factor in customer satisfaction. Reviewers are particularly impressed with the quick response times, often receiving answers and solutions within 24-48 hours, which helps them meet their deadlines. The user experience is generally positive, with many finding the platform easy to navigate and understand, and appreciating the variety of music and assets available.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, responsiveness,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the site's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many praising the outstanding and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Great support experience. I had a troubleshooting issue, and the team followed up properly until everything was solved. Dano O’Brien was especially helpful and made the whole process smooth and easy.

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,995)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SPAM FACTORY!

Unsubscribed 5 times already yet still getting spam after spam with their shitty promotions. Unbearable!!!

2 December 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there,

Thanks for taking the time to provide us with this feedback. I'm sorry to hear that you've not enjoyed your experience with Uppbeat, and I'm keen to help as best I can.

If you'd be happy to contact us via our Support form below, we'll be able to ensure that you're unsubscribed from our email communications:

https://uppbeat.io/help-center/contact-form

Thank you again, and looking forward to hearing from you.

Kind regards,
Rachel

Rated 5 out of 5 stars

Uppbeat has a huge variety of music and great customer support!

Uppbeat has a huge variety of music to choose from it is easy to navigate and understand. Their fees are very fair. The music is the best aspect of Uppbeat, but their customer service is also top notch. Any time I have a service problem or issue they respond to questions within 24-48 hours.

26 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Ceane! We're always happy to help :)

Rated 5 out of 5 stars

Quick responses and helpful tips

Quick responses and helpful tips. After changing the video that had a claim to a premiere, the claim release tool worked immediately.

I was assisted by Rachel Feehan, so thanks to them for their assist.

20 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you! We're so glad to have helped :)

Rated 5 out of 5 stars

I was very pleasantly surprised by the…

I was very pleasantly surprised by the great support at Uppbeat! My question was carefully researched and answered by Dano in a friendly manner. Love to see it!

25 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

We love to hear that, too, Kev!

Rated 1 out of 5 stars

I would like a refund

I would like a refund, i'm so tired of all of these music websites that claim you can get copyright free music.. fine print... but, if, when. I spent $67 dollars just to later see that if I want to use this music in a video that I do not post one of my "Safesite" pages or a client posts that I now need to spend $100 more a year. This is useless. And I would like a full refund I didn't end up using any music.

23 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there,

Thanks for taking the time to provide us with this feedback. I'm sorry that you didn't have a good first experience with Uppbeat, and I'm keen to help as best I can.

To explain safelisting further, if you're uploading to YouTube, you will need to safelist your channel via your Uppbeat account to prevent claims. This is due to how we work with our copyright partners at YouTube. For other platforms, safelisting isn't required in the same way for you or your clients.

Regarding clients, if you're undertaking client work, you'll need to subscribe to our Uppbeat Pro plan to secure the correct coverage. I'm sorry again if you felt misled when initially signing up for your subscription, and please rest assured that we lead with full transparency in regards to our various subscription tiers and pricing. This detail can be found directly on our Pricing page and our Help Centre.

I hope this context is helpful to know, and we'd really like to help with this further. If you'd be happy to contact our Support team directly via the link below, we'll be able to ensure that we can help you manage your subscription as efficiently as possible: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback. We're really looking forward to hearing from you and helping further.

Kind regards,
Rachel

Rated 5 out of 5 stars

Retired

Retired, 70 yrs. Old, simply dumping my brain. A lot to talk about over that period of time. Attempting to put it in poetic monologues with some background sounds to enhance the feel that I hope one day my words will bring.

8 November 2025
Uppbeat logo

Reply from Uppbeat

That sounds great :) Happy creating!

Rated 5 out of 5 stars

Easy to find songs I needed

Easy to find songs I needed. Songs are good quality and no issues with posting on YouTube if you follow descriptions guidelines.

1 November 2025
Uppbeat logo

Reply from Uppbeat

Thanks for sharing!

Rated 5 out of 5 stars

I am a happy user!

Whenever I need assistance with anything, I receive a very fast response. The staff are polite and you can tell that they are truly happy to help. That is so refreshing. I am a happy user.

21 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Kathy! We're always happy to help however we can :)

Rated 5 out of 5 stars

Rachel Feehan

Rachel Feehan's quick response to my question was great customer service.

20 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you! We're so happy to have helped.

Rated 5 out of 5 stars

I have been using Uppbeat for years

I have been using Uppbeat for years. The first year I was using it for free, and seeing the value in it, I ended up signing up. Best value to price ratio out of all the similar providers out there. Their staff is helpful and amazing.
I've had an issue only once which was months ago, but their staff was quick to help me out.

21 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for your kind words on Uppbeat!

Rated 5 out of 5 stars

Happy subscriber!

After using the free version of Uppbeat for a few months, I recently decided to subscribe and I couldn’t be happier with my decision! Customer service is so kind and easy to get a hold of if you have any questions. As a small creator, I was looking for a place I could find music for my videos while also supporting the musicians. Uppbeat is perfect!

19 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thank you, Sasha! Happy creating :)

Rated 5 out of 5 stars

Very Impressed with Uppbeat

Big selection of music, sound effects, and motion graphics. And all for free! The support team is super responsive and managed my issues in less than 24 hours. Overall a 5 star experience!

19 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for this, Misha!

Rated 5 out of 5 stars

Great customer service

Great customer service! I have sent in a request for a couple of questions to customer service at Uppbeat, and both times I’ve received a courteous and timely response that helped me understand my questions. I felt like the person responding to my questions saw me as a real human being and answered my questions accordingly, and in a world where so much interactions are through computers, I appreciated this a lot. Thank you!

18 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for sharing, Amy! We're super happy you felt supported by our Support team.

Rated 5 out of 5 stars

Excellent music tracks from Uppbeat.

I recently discovered Uppbeat, and I'm really impressed with their music collection. I used one of their tracks as the background for my promotional video, and my video inspired the audience as it did to me. The music really had the impact and I just loved it. I hope Uppbeat continues to release more such inspiring music. Thank you Uppbeat, for your wonderful work, and wishing you all the best.

4 November 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Sandy, we're glad to hear that you're enjoying our catalog as much as we do!

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