Unvault Reviews 

179
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company, finding the process of selling jewelry to be easy, quick, and transparent. Customers consistently praise the excellent service, noting the professionalism and fairness in their dealings, often receiving higher valuations than expected or offered elsewhere. The user experience is highlighted as seamless, from uploading photos for estimates to receiving detailed documentation and video inspections of their items. Many people appreciate the value for money, often getting significantly more for their items compared to other options, and the payment process is described as straightforward, secure, and remarkably fast.

What people talk about most

Product

Customers had positive experiences with the product, finding it an easy and transparent way to sell unwanted... See more

Service

Customers consistently note positive experiences with service, highlighting the ease, speed, and fairness of... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the ease, transparency,... See more

Value for money

Reviewers highlight positive aspects of value for money, often receiving more than expected for their items... See more

Payment

People report positive experiences with payment, noting the setup was super easy and the entire transaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor) I’m s... See more

Company replied

Rated 5 out of 5 stars

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in... See more

Rated 5 out of 5 stars

I was a little hesitant sending my jewelry through the mail, so I went to a local jewelry store. They gave me an offer but I checked online and I saw Unvault on Facebook. They had a program to check t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Unvault! They were extremely prompt and responsive to any questions or communications and had all steps of the process outlined clearly on the website. Main points... See more

Company replied


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience with Unvault…

I had a great experience with Unvault from beginning to end. I can't believe how fast and efficient their service was and the customer service I received was excellent. They kept me informed every step of the way and when it came time to sell the process was easy and the offer was very fair. I highly recommend Unvault and will use their services again for sure

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Fair

I submitted images for an online evaluation on day one, shipped with a pre-paid label on day two, on day four Unvault had my jewelry evaluated & made an offer. On day 5 I had money deposited in my account. It was fast & fair. I just sent 3 more pieces!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy-to-use very simple and easy to…

Easy-to-use very simple and easy to follow. Everything happened quick and everyone was extremely helpful. The videos were great and the customer service was amazing. Would definitely use them again. They made the experience pleasant and fast.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

They were very helpful from the very…

They were very helpful from the very beginning all the way to the end. I was a little upset to hear that the final offer was almost half of the original offer but tbh it wasn't they're fault at all. It's just what the piece I sent ended up being worth in the long run I guess and I'm sure it didn't help that just my luck the price of gold dropped significantly. If I had gotten the piece off in time like I had planned ,who knows I may have gotten a lil more but anyways, I was very satisfied with the way they work,from helping me send the jewelry out, to sending me videos of them unboxing it and we're very respectful to the end ! Each and every team member that works there! Thank u guys very much I really appreciate it!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Unvault is Real

Unvault is Real! They paid almost double what I was previously offered by other buyers. They are a very professional and responsive team. No issues. No worries. A very interesting experience. I was paid within a week of shipping my jewelry to them. They told me what everything was valued at and I sold 4 items and they shipped back the 2 items that I wished to keep. No pressure ever, just a great way to sell jewelry while getting a fair price!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Not sure how this company is highly…

Not sure how this company is highly rated. They are a complete scam. I have to get lawyers involved. They are refusing to send back my $9000 worth of jewelry

24 March 2026
Unprompted review
Unvault logo

Reply from Unvault

Hi Brandon,

We are sorry to hear this. We never want the experience to be anything less than perfect. Your items were shipped back on Monday, as communicated with you.

If you have anymore questions you can reach out at contact@unvault.co!

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.. great details, great information, very transparent,... The videos and transparency makes it super comfortable... will be using Unvault again

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I have never tried to sell anything…

I have never tried to sell anything online, and was hesitant to send jewelry by mail, but the process was SO EASY and I literally had money in my account 5 days after sending. The valuation was accurate and the platform fee is fair; this was just money sitting in my closet from single earrings and broken chains that I had not worn in years. I have already sent a second set for valuation and I would encourage others to do the same. Incredibly prompt, responsive and I can see how they have earned their BBB rating!
Past and future patron,
Gretchen

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick, easy, and great customer service.

Very easy process from uploading my jewelry, sending it in for authenticity, and receiving the money for selling. They keep in great contact so I always knew what was going on. For my first time using id say it’s definitely worth seeing what jewelry you have lying around. Quick, easy, and great customer service. :)

21 March 2026
Unprompted review

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