Unsubby Reviews 21,308

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 12,448 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the platform, finding it easy to navigate and utilize. Many people appreciate the straightforward cancellation process, describing it as smooth and efficient, especially when compared to dealing with other providers. The service is often praised for its helpfulness and quickness in assisting with subscription cancellations. However, some customers were dissatisfied with payment issues, reporting incorrect charges, being billed multiple times, or experiencing difficulties with their cards being declined. A few other people also felt that the subscription process was misleading, particularly regarding free trials that led to unexpected charges.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently describing the platform as user-friendly,... See more

Cancellation

Clients share ambiguous opinions on cancellation. While some customers found the cancellation process easy... See more

Subscription

Consumers find subscription experiences to be ambiguous. Many express frustration with difficulties canceling... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service as excellent, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I hope that this works because it is super easy to use. I want to get out of this subscription which is not working at all for me. I appreciate having the cancellation crutch, but I am insecure abo... See more

Company replied

Rated 4 out of 5 stars

I was very confused at first, but once it started accepting my cancelation it was ok. I was dissapointed that the insurence was so expensive as i would have stayed with tesco otherwise.

Company replied

Rated 4 out of 5 stars

I called the credit card company, they said to contact you for the numerous charges for $9.95 dollars. Your way seems easier. My card was charged another 4 times, if I could get that back it would be... See more

Company replied

Rated 5 out of 5 stars

I never had cancellation the subscription before but it’s very important that I decided to cancel my subscription because I don’t want to pay any more money further than that. Thank you for your help!... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

21K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Cancelation

Cancelation

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Adam,

Thank you for your feedback. We appreciate you using Unsubby for your cancellation request and are glad we could assist you through the process.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Easy

User friendly

17 May 2026
Unprompted review
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Reply from Unsubby

Hi Frank Sirianni,

Thank you for taking the time to share your feedback with us.

We’re glad to hear that you found the service user friendly. Providing a simple and smooth experience for our customers is very important to us, and we truly appreciate your kind feedback.

Thank you again for using Unsubby.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Cancellation process was easy

Cancellation process was easy. Reason for cancelling is we can no longer afford to have any more than one plan as we are aged pensioners. We have decided to keep the one we use the most which has many more new movies we haven't seen yet.

18 May 2026
Unprompted review
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Reply from Unsubby

Hi Jan,

Thank you for sharing your feedback with us. We’re glad to hear that you found the cancellation process easy and straightforward.

We completely understand the need to carefully manage expenses, and we appreciate you choosing Unsubby to assist with your cancellation request. We hope you continue enjoying the service that best suits your needs.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Donot wish to participate at this tiime

1 May 2026
Unprompted review
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Reply from Unsubby

Hi Lena Moody,

Thank you for taking the time to share your feedback with us. We really appreciate it.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support.us@unsubby.com. We’re always happy to help.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Easy with clear instructions

17 May 2026
Unprompted review
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Reply from Unsubby

Hi Stu Weers,

Thank you so much for your wonderful feedback. We’re delighted to hear that you found the instructions easy to follow and the online process clear.

Providing a simple and straightforward cancellation experience is exactly what we aim for at Unsubby, so your kind words truly mean a lot to us. Thank you for taking the time to share your experience.

Kind regards,
Unsubby Support Team

Rated 4 out of 5 stars

Always there when i want it

18 May 2026
Unprompted review
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Reply from Unsubby

Hi Darren Moreau,

Thank you for taking the time to leave your feedback! We appreciate you sharing your experience with Unsubby and hope everything went smoothly for you.

Kind regards,
Unsubby Support Team

Rated 2 out of 5 stars

Second time I've canceled

15 May 2026
Unprompted review
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Reply from Unsubby

Hi Vern Jay Beach,

We’re sorry to hear about your experience with Unsubby. We always want to make sure cancellations are handled correctly. Could you please contact us at support.us@unsubby.com with your order number? That way we can look into this immediately and make things right for you.

Kind regards,
Unsubby Support Team

Rated 1 out of 5 stars

This site really sucks you cannot…

This site really sucks you cannot cancel. It won’t let you and I’m not going to put my credit card information in. And also, it will not let you cancel through the email. It will not send a code. I’m going to have to cancel my card to have it stopped the reviews lie. This really sucks.

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Gary Hamilton,

Thank you for sharing your feedback with us. We’re very sorry to hear about the frustration and difficulties you experienced while attempting to cancel your subscription.

We understand how upsetting it can be when you encounter issues accessing your account or receiving login codes.

We would appreciate the opportunity to review your case further and assist you directly. Please contact our support team at support.us@unsubby.com so we can help resolve the issue as quickly as possible.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

On time delivery

On time delivery, but can’t afford it at this time

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Eleanor Fowler,

Thank you for taking the time to share your feedback with us.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support.us@unsubby.com. We’re always happy to help.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Cancelation was easy!

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Jerry,

Thank you for your feedback. We’re delighted to hear that you were easily able to cancel your subscription through Unsubby.

Making the cancellation process simple and straightforward is exactly what we strive for, and we truly appreciate you taking the time to share your experience with us.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

I upgraded to premium and was charged…

I upgraded to premium and was charged two fees and not able to get all premium programs

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Clifton Hymes Jr,

Thank you for sharing your feedback.

It sounds like your comment is about the provider’s products rather than your experience with Unsubby’s cancellation service, but we still appreciate you taking the time to respond. Thank you as well for using Unsubby for your cancellation process.

Kind regards,
Unsubby Support Team

Rated 4 out of 5 stars

A little slow and complicated for an 85…yr.old

A little slow and complicated for an 85 yr. old.

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Gail Dudnick,

Thank you for sharing your feedback with us. We understand that the process may have felt a bit slow or complicated, and we appreciate you taking the time to share your experience.

We are always working to make our service simpler and easier to use for everyone, and your feedback is very valuable to us.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

No longer have a vehicle

Excellent service

11 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Joe,

Thank you for taking the time to leave your feedback! We appreciate you sharing your experience with Unsubby and hope everything went smoothly for you.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Easy to cancel

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Susan,

Thank you for your feedback. We’re delighted to hear that you were easily able to cancel your subscription through Unsubby.

Making the cancellation process simple and straightforward is exactly what we strive for, and we truly appreciate you taking the time to share your experience with us.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

You kept my husband well informed.

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Sylvia,

Thank you for taking the time to leave your feedback! We appreciate you sharing your experience with Unsubby and hope everything went smoothly for you.

Kind regards,
Unsubby Support Team

Rated 3 out of 5 stars

it wasn't clear that I was.signing up…

it wasn't clear that I was.signing up to a subscription

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Diane Radcliffe,

Thank you for sharing your feedback with us. We’re sorry to hear that the subscription aspect was not fully clear during your experience.

We always aim to provide transparent information regarding our services, including optional subscription offers, and we appreciate you bringing your concerns to our attention. If you would like us to review your case further, please feel free to contact our support team at support.uk@unsubby.com.

Kind regards,
Unsubby Support Team

Rated 3 out of 5 stars

To expensive

To expensive

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Al Langford,

Thank you for sharing your feedback with us. We understand that pricing may not meet everyone’s expectations, and we appreciate you taking the time to share your experience with Unsubby.

Customer feedback is important to us and helps us continue improving our service and overall experience.

Kind regards,
Unsubby Support Team

Rated 1 out of 5 stars

There was no check up on initial…

There was no check up on initial logging on. The query I had concerned information I received from a company who wanted a fee of £9.10 for me to register my purchase of a product which I never purchased or received.

On completion of my query I was then informed I had to pay them another £9.10 to have my name taken off their books.

Is there anyway you can enlighten me with regard to this matter

15 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi,

Thank you for sharing your concerns with us. We’re sorry to hear about the confusion and frustration you experienced.

It appears that your comments may relate primarily to the provider’s service or charges rather than Unsubby’s cancellation assistance service. Unsubby is an independent cancellation service that assists customers with preparing and submitting cancellation requests on their behalf.

We understand how concerning unexpected fees can be. If you would like us to review your case further or clarify any charges related to Unsubby, please contact our support team directly at support.uk@unsubby.com with your order details.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Very easy to use

Very easy to use

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Peter,

Thank you for your feedback. We’re delighted to hear that you found our service easy to use.

Providing a simple and hassle-free cancellation experience is exactly what we strive for, so it’s wonderful to know that this was reflected in your experience.

We truly appreciate you taking the time to share your thoughts with us.

Kind regards,
Unsubby Support Team

Rated 5 out of 5 stars

Ease of using

17 May 2026
Unprompted review
Unsubby logo

Reply from Unsubby

Hi Richard,

Thank you for your feedback. We’re glad to hear that you were pleased with the ease of the process through Unsubby.

Making the cancellation process simple and straightforward is exactly what we aim for, so we truly appreciate you taking the time to share your positive experience with Unsubby.

Kind regards,
Unsubby Support Team

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