Corinne Pondell Holt I'm bummed to hear you're feeling frustrated and stuck.
> They only use Instagram as a platform.
We state clearly and repeatedly in our free content and our marketing that our methods focus on Instagram. That said, the fundamentals that you learn are independent of the specific social media platform we teach. We have many clients having success with our methods using Facebook or LinkedIn for example. We've had clients use our methods to make sales with TikTok too.
> There is another tier to the program that would help you more.
Yes as a business we offer additional services. Businesses offer multiple services for different clients with different needs and goals. We repeatedly state that you do not need to be a client of a higher tier service in order to see results. In fact, at the time of Corinne's membership and the time of writing this reply, the higher tier service has no additional extra training that Academy members do not have access to.
We also want to provide some additional helpful context on this client's experience on our end. On February 28th, 2023, weeks before they switched their 5 star review to a 2 star review, I, Harry Whelchel, the founder of Unstarving Artists, sent Corinne a private direct message with this message:
"Corinne, just wanted to reach out to say I've been noticing all the action you've been taking and the effort you've been putting in. It's so awesome to see you progressing. Really excited for you so keep up the great work 🙂"
Proactive DM support like this isn't formally included in The Academy, that said, we care about our clients and want to see them get results so I'll send messages like this occasionally. Corinne chose not to respond. If she had responded and mentioned that she was frustrated or experiencing some challenges I would have personally worked with her, along with other coaches on our team, to overcome whatever obstacles she was facing.
I'm bummed to see she didn't respond. It would have been the best thing for her own sake and what's more she would have received some extra help, again above what's included in The Academy, to help her take action and get back on track.
On March 14th, 2023 Corinne switched her review from 5 stars to 2 stars. That same day I privately reached out to her again with a DM saying:
"Hey Corinne, I just received an alert you changed your review on TrustPilot. I'm sorry to hear you're feeling frustrated and stuck. Catch me up on where you are at?"
I received no response again.
On March 15th, 2023 I sent this private message:
"Hi Corinne, just sending a friendly follow up. Catch me up on where you are at?"
And have still received no response though I can see she is still actively logging in and using the program.
Corinne we'd still love to help you take more action and see more results but you'll need to use more of the support resources we make available like asking questions on Q&A calls, in the community, or in 1 on 1 coaching calls. If you have constructive feedback on what you feel is missing from The Academy for you to see more value, please feel free to let us know privately at support@unstarvingartists.com. We love constructive feedback that's designed to help us improve and better serve you as well as all our clients.
For folks who are considering joining The Academy, if you stay positive, take action, and ask for help, you will have a ton of fun and see a ton of progress! If you choose to ignore us when we proactively reach out to help and support you, by definition, we cannot help you. Also I'll be the first to admit we're not perfect. We always have areas where we can improve. So for that reason we love constructive feedback! That said, if you choose to not give us constructive feedback on how you're not seeing enough value, we therefore also cannot work to better serve you.