UniWigs Reviews 317

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, often highlighting the soft, natural-looking hair and realistic appearance. Many appreciate the comfortable fit of the wigs and toppers, noting features like well-made hairlines, adjustable straps, and lightweight designs that make them easy to wear daily. Reviewers frequently mention the beautiful and natural color blends, with many finding perfect matches for their own hair. The overall user experience is described as positive, with people expressing satisfaction with the ease of styling and the confidence these products provide. However, some customers were dissatisfied with the quality of certain products, reporting issues such as itchy wigs, detached wefts, or hair that became dry and porous after a short period. There were also instances where the received product's color or blending did not match the advertised images, leading to disappointment. A few reviewers also mentioned concerns about the pricing and the ordering process, specifically regarding return policies and restocking fees when products did not meet expectations.

What people talk about most

Product

People report positive experiences with product. Many reviewers express satisfaction with the quality,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the hair,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the affordability and value, noting... See more

Order

Reviewers mention ambiguous feedback about order. Some customers experienced quick processing and delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Amber 12” topper from Australia. Product arrived promptly and packaged well. Item is gorgeous, well made, beautiful soft hair, dark brown colour perfect. Very impressed. Price 380 approx -... See more

Company replied

Rated 5 out of 5 stars

I have tried many pieces from Uniwigs and I am always incredibly pleased with the quality. The hair colors are consistent each time (ie. i have multiple pieces in “truffle brown” and they’re all ident... See more

Rated 5 out of 5 stars

I’ve been really impressed with the Camille wig by UniWigs. It’s a soft blonde lob made with 100% Remy human hair, and it looks incredibly natural. The hairline is beautifully done with tiny knots,... See more

Rated 5 out of 5 stars

I had doubts initially because I have purchased so many wigs and toppers and I have encountered many issues. This Topper from UniWigs is well made, true human hair and probably the best topper I ever... See more


Company details

  1. Headwear Store
  2. Hair Product Store

Written by the company

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

I've purchased so many toppers from Uniwigs, but today had a problem with checking out and then had to change my order after I paid. Bethany helped me get through the checkout process (there was a glitch), then emailed me that I didn't get my birthday voucher included, then helped me changed my order after I had already paid. She was so nice, professional and helpful. Best customer service I've had in a long time and such a pleasure.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

I am a licensed cosmetologist and I…

I am a licensed cosmetologist and I have been working on people's hair for 10 years. Every type of hair you could imagine. I purchased a new full lace monofilament wig from UniWigs and attempted bleaching it and it absolutely will not lighten. I'm not sure what they use to color their human hair but it has to be some type of fabric dye because this is not how hair should behave when interacting with bleach. Basically you're paying for a fake synthetic heavily coated " " human hair wig. Waste of $1,000, save your money

1 November 2023
Unprompted review
UniWigs logo

Reply from UniWigs

Hi Stausi,
We are so sorry to hear you had trouble with your recent human hair wig purchase.
We do not recommend using bleach on any of our products (other than the virgin hair color Natural Black) as the hair has already been processed using a combination of hair dye and heat. This combined process seals the color and makes it very difficult to lift. This is not a flaw but rather a deliberate occurrence to ensure the color holds.
We do regret that you now have a product that doesn’t suit your needs.
Please reach out to customer service so we can work with you to find a piece that can be used to meet your color goals.
Sincerely,
UniWigs

Rated 1 out of 5 stars

I had to return a topper to exchange…

I had to return a topper to exchange for another color. I was told I was approved to exchange for another color.
However, I'm unable to get a response from Uniwig on a delivery time. My exchange took place on 11/5/23 and it's now 11/14/2023 with no update on delivery all I get is a email saying it has not been process. It's been 9 days. Not happy with the customer service provided.

5 November 2023
Unprompted review
UniWigs logo

Reply from UniWigs

Hi Terry,
We’re so sorry your exchange wasn’t handled in a more timely manner.
There was some confusion regarding the “balance due” payment. Rest assured the situation has been rectified and the exchange has been processed. We have requested production get your order shipped as soon as it is completed.
We’d like to issue loyalty points for the trouble, please reach out to us via email.
We appreciate you as a customer.
Sincerely,
UniWigs

Rated 5 out of 5 stars

I just purchased my 2nd topper from…

I just purchased my 2nd topper from Uniwigs. I love the color of my topper. its exactly what I was looking for. I can't wait to get it cut and styled. customer service has been great with answering all my questions.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Game Changer

I purchased my first ever hair topper from Uniwigs and the experience once top notch! Not only was their customer service excellent, my topper has now completely transformed my life. Can’t say enough great things!

7 November 2023
Unprompted review
Rated 5 out of 5 stars

I don't understand the bad reviews

I don't understand the bad reviews. This is definitely human hair. Incase people don't know the hair comes super shiny because it's coated in a silicone..you need to wash it. This is my first topper and I'm blown away! Highly recommend uniwigs. I got the Courtney as it was the cheapest option but it looks and feels expensive. The postage was super fast! I also read bad reviews about the hair being shipped from China..uniwigs factory is there..if you do your research you will see it's all very legitimate. I will be purchasing from here yearly to update my hair.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Uniwigs is a confidence saver!

Uniwigs is a confidence saver!
I have purchased two hair toppers from Uniwigs. The first one wasn't as good of a match to my bio hair. I wore it to work and was so paranoid about it all day, I ended up with a tension headache and I never wanted to see it again!! I took a break for a couple months and then re-visited the idea. I am SO GLAD that I did, bc I ended up with a hair topper that was a better match (Upgrade Courtney), is wavy when air dried and can be straightened and curled and I absolutely LOVE IT. I do not wish hair loss on anyone. It definitely comes with a learning curve, and can take a lot of time to get used to, but I'm so grateful for experiencing hair loss in 2023 when we have such great products from Uniwigs that enhance our natural beauty.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Life changing

After trying so many other types of hair extensions that didn’t work with my extremely fine/thin hair, I finally took a chance and ordered my first hair topper (Aura) from Uniwigs during a Black Friday sale. My only regret is not doing it sooner. Having this topper has been life changing, and people are shocked when I tell them it’s not my hair. I’m currently trying to decide on another topper…it’s a bit overwhelming with all the options they have, but I can’t wait to try something a little different. I can’t thank this company enough for giving me my confidence back…Please don’t ever stop making these great products! I will be a life-long customer.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Courtney topper after a year and a half

I got my Courtney 12 inch topper more than year and a half ago and it still looks like new.
I think the price for the product is great and it is very easy to use, even if you are a beginner or not a hair-styling person in general.
It is comfortable to wear and secure, even when dancing.
My natural hair is quite a bit darker than the topper, but it kinda just looks like lowlights when it peeks trough, so you don’t have to worry to get a perfect match.
I would recommend it to anyone.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy, Responsive and Gorgeous Hair

I was in search of a wig and found UniWigs. Buying a wig online is very scary- but the UniWigs team answered my questions about sizing, color and which kind of wig would work in a quick manner. I was away from home when I made the purchase and wanted to receive my wig on return. The company was amazing about holding shipping until my return and we actually coordinated receiving the wig only a couple days after my 6 month absence. I was very pleased with my first wig, but had some questions on how to wear it- as it was my very first wig. Again- the UniWigs team helped problem solve how I could wear my wig comfortably, which made all the difference. The quality is great- the hair is thick and silky soft. The first time I wore my wig in public, people were amazed when I told them it was a wig. I will definitely buy again from UniWigs as I find them to be trustworthy, responsive, and the hair is gorgeous.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

100% customer service focused

100% customer service focused. Answered my questions in a timely manner. Ive purchased MULTIPLE wigs and toppers from Uniwigs and will continue to do so. Would 100% recommend to anyone looking for well made wig or topper (I've purchased both!)

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Sexy slinky and whow.

Absolutely gorgeous, they feel and look sooo yummy and sexy. Well worth the prices, beautiful and extremely good quality. Will definitely buy from them again, them basically ❤️💋💋💋🥰.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

This is my first time buying a wig

This is my first time buying a wig. The customer service was very helpful in assisting me to choose the right wig. They spent a lot of time explaining the differences between the different styles. It was hard to choose because they are all so beautiful!

31 December 2022
Unprompted review
Rated 5 out of 5 stars

I’ve tried different brand toppers and…

I’ve tried different brand toppers and Uniwigs I keep coming back to. Why? They have very good quality Remy human hair with good quality construction. Not overly dense or too little density of hair. The mono and silk toppers are very comfortable and natural looking, although, the mono ones you do have to use scar tape and color to make it look more natural scalp. The price point is reasonable especially with the quality of hair and construction you’re getting. You do have to wait sometimes a few weeks to get it but it’s worth the wait. I’ve learned the hard way but don’t change unless it’s broke so I’m sticking with this company for now. The customer service is also very easy to deal with when they finally get back to you.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Always outstanding customer service

Always outstanding customer service! Every time I have a question I am always satisfied with how above and beyond the CS team go. Great quality wigs and speedy delivery.
Highly recommend 💕

14 September 2022
Unprompted review
Rated 5 out of 5 stars

I recently ordered a wig from Uniwigs…

I recently ordered a wig from Uniwigs and I couldn't be anymore satisfied and happy with my purchase. The wig is very well constructed, the color is absolutely gorgeous and looks natural. I will definitely be ordering again, and again.

3 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service department

Excellent customer service department. Had some issue charging my credit card as in my country the credit card limit is quite low. Had to do it twice in order to pay for my bangs/ topper. I've never before experienced so much care from anybody's customer service. Everybody was polite and understanding. The topper is absolutely stunning. Little on a pricey side but totally worth it.

1 September 2022
Unprompted review

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